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About the Business
Business owner information
Tamara and Mark P.
The Lingerie & Company Difference......Thousands of styles, tons of companies....how do you know what is truly good vs. just mediocre? That is where we come in. With over 20 years of retail experience you can be sure that every style in our store is the best no matter what the price.
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Overall rating
12 reviews
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- Lucie C.Greenwich, CT02Dec 6, 2020
Loved my experience here!! Staff was so friendly and helpful and quickly directed me to where I needed to go. Everything was super cute and great sizing! Would come again
Helpful 0Thanks 0Love this 0Oh no 0 - Nicole S.New York, NY331Sep 14, 2019
I walked into the store looking to get a strapless bra for my birthday dinner. Once I was buzzed in not did I put a foot in the door when the saleswoman blurted out 'we don't have your size, we don't have your size". Now I am Fuller on the top. And as I walked toward her I looked very surprised and she said 'we definitely don't have your size' and she did get my cup size right but she assumed my rib cage size which was incorrect. In fact she said that they had my rib cage size but they definitely didn't have my overall size. I asked if she could measure me and she said 'we've been doing this so long we just know'. Now even if I'm not the customer you cater for that, is not how you treat someone who walks into your store. I know quite a few people and I happen to be in marketing and sales. You never know how you treat a customer that might not be your own but how many customers they know that could be theirs and you have turned every single one of those customers away with your action. Again I understand if they don't carry sizes for Fuller cup women but to be treated not even with a Hello but a repeated we don't have your size is inappropriate. It's a shame because anyone who asks me my opinion about that store who probably would be their customer will get a very negative review for me. We are in New York City there are plenty of other stores who can cater to their customer. They did direct me to another store on 65th and 3rd which I will be delighted to tell them the story when I go in and purchase a very expensive strapless bra . By the way I've never written a review on Yelp until this one. This tells you how badly I was treated. In this day and age, you look for anyone who could be your customer or refer customers to you and this is not the way to approach it.
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Tamara W.
Sep 23, 2019
Hi Nicole... I'm really sorry for your bad experience in our store. To put the shoe on the other foot I certainly would not like to be treated that way so I really do apologize... I will speak to my salesperson to make them aware of the issue.
- Elizabeth T.Hyannis, Barnstable, MA1201Dec 5, 2019
I recently visited this lovely little shop and had a wonderful experience. Top notch service (so nice and helpful!) and the merchandise is varied and just gorgeous! I went in with the intent to look for lingerie but was surprised to see an array of other beautiful, high end items. I look forward to returning before the holidays to pick out something special for myself!! What a find!!
Helpful 0Thanks 0Love this 0Oh no 0 - Brandon G.Brooklyn, NY8012Sep 25, 2015
Very pleasant experience! As a guy buying lingerie, it can be an awkward experience but the saleswoman made it quick and painless.
Helpful 0Thanks 0Love this 0Oh no 0 - Amber D.Bronx, NY2002725May 4, 2018
I work in the field in the city for my job and when I have down time I sometimes shop. With my dear friend's wedding right around the corner I decided to do some shopping for her bachelorette party. I walked into this boutique and the associate asked me what I was looking for. I explained to her that my friend was getting married and I want to buy some lingerie for her bachelorette party. She Asked me if I was looking for a bra and panty or perhaps a thong because the Merchandise was pretty pricey. Coming from a strong luxury retail background of over a decade, I am familiar with designers and prices. As I did not ask her for the prices she repeatedly told me how expensive things were in there which from the 1st time I identified that she was judging me based on the fact that I am African American and in my work uniform.. She proceeded to show me a couple of pieces which I wasn't interest in either way but I knew from her judgment I wasn't going to purchase anything from her at all. I only gave 2 stars because she was pleasant however I read between the lines as an intuitive empath and did not appreciate how she made assumptions.
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Tamara W.
May 4, 2018
Hi Amber... I'm really sorry for your bad experience in our store. Certainly not the way I myself would want to be treated so I really do apologize... I will speak to my salespeople to make them aware of the issue.
- Janet H.Manhattan, NY03Oct 28, 2017
Wow! Awesome experience! Debra is THE BEST bra fitter in the world! She really knows what she is doing! She correctly guessed my bra size from across the room without a tape measure. Debra got right down to business and asked me questions about my bra needs. Within in seconds she had 2 perfect bras for me. I'm sure she could have shown me more but I just needed 2 everyday bras. I got a Hanro and a Simone Perele bra which are both padded underwire. These bras are life changing! Getting correctly fitted was life changing! I have never ever liked the way any of my bras have fit before. Normally I wouldn't wear a bra in my apartment (due to discomfort) but it's extremely comfortable and I can't stop checking out my new improved figure in the mirror.
Debra was not pushy at all but did make suggestions for other things in the store. I normally am not open to suggestions but I figured since Debra was so right about the bras I should trust her. She suggested a Hanro camisole (another life changing product), some Wolford tights, and 2 shirts that I really love. I can tell these things I bought are special and fit me very well so it was worth the $$$.
In closing, I was so impressed with Debra and the quality merchandise in the store. Debra is very knowledgeable and tactful. I hope to purchase more things from her at Lingerie & Company in the near future.Helpful 1Thanks 0Love this 0Oh no 0 - devon p.New York, NY07Nov 11, 2007First to Review
Very poor service. Purchased a pair of "thigh highs" on Sat., wore them on Sunday. One was defective--kept actually falling down. Took them back on Mon, with receipt, and was told buying hose was a hit or miss thing. Was refused a refund or replacement.
What a stupid way to run what is essentially a neighborhood store. Certainly people aren't considering this a destination shop. If you don't treat your neighborhood clients well, they won't be your clients for long.Helpful 3Thanks 0Love this 2Oh no 0Business owner information
Tamara W.
Jan 15, 2015
I want to apologize for the delay in responding to your review, Devon. I'm just now becoming active here on Yelp and to be honest, it's very disheartening to read about your experience in 2007. It's the last impression we wish to leave on our clients and certainly out of character for us. That said, have you ben back since? If so, how did we do?
I'm eager to make this right by you, Devon. I hope to hear from you.
Kindly,
Mark, Owner - JoAnna R.New York, NY3910015Dec 24, 2013
Hubster and I were heading home after attending an event dinner. I was looking through windows on the way, and noticed this small shop. I really was surprised- it's really a great little find and I plan to head back there when I have some extra discretionary spending money.
The store is quaint and there was a very friendly lady working there. I had no idea what I was looking for, but she greeted me quickly and friendly asking if she can be of any help. I responded that I was just looking, and that maybe something might catch my eye.
I like the layout of this store and the kind service. The saleslady opened some drawers. That in itself made it exciting. She inquired about my size and I gave some ideas of items that I enjoy. I am pregnant, and ran by her that I was interested in something comfy and flattering.
She managed to find me a few things, and something I really loved. I was then led to a cozy dressing room. I tried on a few items and decided upon a beautiful babydoll negligee that covers yet is adorable by Eberjay.
The prices are not bad. If you figure Victoria's Secret pricing model structure, well a little more gets you something that flatters your body type, much softer materials, better craftsmanship and did I say....amazing ! You will look be-au-ti-ful! Spend a little more money and find lingerie that really flatters any body type.
The item I bought it so soft and comfy that I use it all of the time, not just for special occasions.
The bras there are your high end bras, and since switching to the higher end bras I have noticed much better durability and support.
I really like the old fashioned classic service and I love shops that do not have loud music. Call me old, but I really like peace and quiet! I am not interested in a dance club but an enjoyable shopping experience where I can hear!
Great place to take guys, have your guy buy you something here. I plan to return for some unmentionables as they are called!Helpful 2Thanks 0Love this 1Oh no 0 - Marilyn F.Santa Monica, CA092Feb 9, 2016
I really have a hard time shopping for lingerie in the big department stores and often feel overwhelmed by all the choices which is why I have come to love this wonderful lingerie shop The store is very well organized with just enough selection, and the quality of the lingerie is excellent; very pretty but also well made. Also they have the most helpful and friendly sales staff who will find you exactly what you are looking for. Definitely worth a visit.
Helpful 1Thanks 0Love this 0Oh no 0 - Doug P.Manhattan, NY071Aug 12, 2011
Great UES lingerie shop with helpful attentive service. I wouldn't buy my wife something from Victoria's Secret, so I go to L & C, always get good recommendations, and trust the quality of the items and people that work there.
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