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About the Business
Business owner information
Raymond H.
A Local Family Owned & Operated Mattress Store. Immediately Walking into our 2 Story Showroom, You Will Find Top Names Brands & Budget Friendly Options.
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Overall rating
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- Virgil H.Doylestown, PA071Jun 14, 2022Updated review
This mattress is a POS buyer beware!!! 10 months later it is already starting to sag in the middle and on edges. Paid $750 will sell for $100 OBO, what junk.
Helpful 0Thanks 0Love this 0Oh no 0Apr 5, 2022Previous reviewThought that I bought a standard size Queen mattress. That's what we were told. It doesn't fit a Queen frame, A Queen bed is 60 x 80. Theirs is 57 x 78 WTF, sheets don't fit right, big gaps in the wooden frame. Totally sucks but too late. Buyer beware!!!!!
- Ruthie H.Philadelphia, PA261418Jun 26, 2018
Do you want a hassle free, friendly, honest mattress purchase experience? Then I highly recommend going to Mattress' Unlimited in Montgomeryville, PA!
The owner is friendly and a great conversationalist, he knows the products well and is definitely capable of finding customers the right fit based on their expressed needs. My husband and I recently purchased an amazing mattress from this location, we felt as though our needs had been met and the process was quite pleasant. Unlike other mattress stores, the owner did not attempt to sell us other unnecessary materials, nor did he show us too many mattress options.
The showroom itself is maintained well, there is clearly a wide variety to choose from, it is well lit, and above all the prices are clearly displayed.
The cost/prices are truly amazing. We wanted to shop around before making a final decision and this store has great products at lower prices than some of the other stores. Great quality at great pric
The delivery was on time, which is not common these days with other companies, as well as quick but not rushed. The set up was very professional and neat. They were very careful not to damage anything upon drop off; which is also not as common with other companies.
All in all, we are pleased with Mattress' Unlimited and believe that anyone looking for a new mattress will be as well by going to this location.Helpful 0Thanks 0Love this 0Oh no 0 - K T.Philadelphia, PA0413Aug 26, 2017First to Review
Very nice and polite with good deals but the quality is off, got my set last week,
change sheets threads are loose on mattress WTF. Will not be shopping here again. They know mattress should not have thread becoming unstitched. Just got the thing, paid over a grand and I don't want to hear manufacture defect. It is the store's responsibility to ensure their products are properly stitched. Never again! I don't know what kind of scam they got going but BBB will be contacted! Too many other places out here to purchase mattress that are high quality made with high standards.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Ray H.
Nov 3, 2017
Hi K.T.,
We are sorry to hear you have stitching coming undone. That is covered under the 10 year manufacturers warranty. On receiving our merchandise, we ensure our product is manufactured correctly and to the companies standards.With our mattress sets being factory sealed, sometimes it's difficult to catch a defect without opening the merchandise. We deeply apologize you didn't experience the exceptional quality that we stand behind. We are more than happy to process your warranty claim by contacting us at (215)412.2000. Thank you for your business!
Mattress Unlimited - Alex M.Philadelphia, PA7720Jan 17, 2020
OMG wow I should have checked Yelp first. This place has a one star average rating for a reason. The salespeople were great when selling me the mattress and then screwed me over when they delivered the wrong stuff. I don't know how they managed to do this but they delivered a standard size king mattress with some random size twin box springs and guess what, they weren't the same size. I called to ask them to resolve the situation and they promised to fix it. After a lot of time wasted trying to make them fix it they refused and I'm stuck with the wrong sized box springs. DO NOT SHOP HERE! DANGER! DANGER! STAY AWAY FROM HERE!!!!!!!!!!!!!!!!!!!!!
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Ray H.
Feb 5, 2020
Hi Alex Marchut,
We have been in constant contact, via email and phone, back and forth with you regarding your Twin XL box springs. Since you removed the law tags, which is needed to replace them, technically the manufacturer will not take them back and/or replace them. After that was clarified with you, you never responded back to us with that info. The manager went above and beyond to send out a delivery crew as soon as possible around your schedule. When they came to replace the box springs, you misrepresented the actual measurement you stated to our team, and there was no exchange to be made. We never charged you a delivery fee because we wanted to rectify the issue. We never refuse to take care of our customers. We always respond quickly to any misunderstanding or complaint. The "stay away from here" rant is very offensive to a family owned business especially when you, the customer, were dishonest about the measurements. We hope you enjoy the mattress you purchased and sleep well at night.
Best,
Mattress Unlimited - Stefan M.San Francisco, CA01Nov 8, 2019
Mattress Unlimited 309 was incredibly helpful! As a school district employee, I reached out looking to support a local family who was in need of a mattress for their child so that he didnt sleep on the floor. Immediately they responded and donated a mattress to help a local family. We are so grateful to have community partners that understand the needs of local families! If for no other reason, give Mattress Unlimited a chance with your business simply because they care about PEOPLE and COMMUNITY, not just dollars and cents!
Helpful 0Thanks 0Love this 0Oh no 0 - Caroline C.Lansdale, PA01Oct 1, 2017
While I thought at first this was a friendly family owned business, I quickly came to learn that was not the case. After browsing the store, I was told that I could lock in a lower price if I paid a REFUNDABLE $25 fee. I chose to do so, but later returned because I had found a different mattress I wanted to purchase. When I came in asking for my refund, the employee started asking me several questions about why I wasn't going with one of their mattress, what store I was choosing instead, and how much the other mattress was. I honestly just wanted my refund. Then the employee tells me that the money is NON-refundable -- that they just give store credit. I asked to speak to the owner, who gave me an attitude on the phone and asked why I thought I would be able to get my money back. Because I was specifically told I could. I can't buy anything in a mattress store for $25 so the credit is virtually useless to me.
Eventually they very reluctantly processed the refund, which I will be nervously waiting to receive. It was a horrible consumer experience. I felt like I was being interrogated just so I could get my own money back. I would've appreciated better customer service.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Ray H.
Dec 1, 2017
Hi Caroline,
We deeply apologize for the customer service you experienced. Our policy recently changed for our deposits and should have been handled professionally. Our employees are held accountable for what they discuss with our customers. Unfortunately, you were misinformed and we processed your refund the same day. Please call us with any questions or more concerns. Thank you
Mattress Unlimited - Diana R.Philadelphia, PA135Jul 26, 2018
Very unprofessional. Stopped at the store at 5:30 today, but the doors were locked and there was no one inside. The business hours posted on the door said they were open until 8 pm, and there was a flashing OPEN sign above the door. We even knocked on the door and no one answered. There was no sign on the door or anything to indicate they had closed earlier than they should have.
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Ray H.
Sep 3, 2018
Hi Diana-
We apologize for the inconvenience of coming to our store during regular hours and the doors were locked. We spoke with our team and our employee went out to grab food and forgot to put up a note for customers to be aware of. We will make sure we have open communication and present a note upon a brief break. Thank you for your review to help better us as a company.
Mattress Unlimited
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