Microworx

We needed to have my laptop looked at as it's internal camera:web cam was being wonky. So my husband looked online and found this spot. A few things to know..they are not open on Saturday and due to COVID-19 they may only have one tech available. So it shares a doorway with an eye doctors office. I believe you need to ring a bell. They are open from 9-5 but check their website or whatever. Staff is efficient, friendly...but of course there is that... thing is I think certain things were not correctly articulated to us regarding a new internal web cam. I understand with Covid things will take time but we could not be waiting almost two weeks to get my laptop back. Unfortunately the part was not available any place in the area so it had to be ordered from China. This part about that and how long it would take to arrive was not easily available so luckily they had a external webcam to use with our laptop. Thing is I wished we were called to say hey, we could not get you a local internal webcam if we knew that.. I'd give a five star review.. during these trying times we all need a working laptop. I do recommend them as they are professional and showed up how to use everything but the way things were dealt with was kind of a bummer. Yes I went to the business this is first hand knowledge ok.
They have shared parking and they gave us a free mouse pad that was cool. Give them a shot.. 4.5/5

I would like to update my prior review to reflect on Microworx and it's commitment to service excellence. The owner of Microworx contacted me after reading my Yelp review of my first experience with his business.
I spoke to Jeff by phone and explained to him in detail as to what my on going issue were with the computer. I set up an appointment with Microworx to try one more time to resolve my issues. I am now completely satisfied with the results and the Microworx staff did a great job of getting things up and working properly for me.
I certainly wish we could have taken care of this right the first time but I also understand that its a machine and that these machines break down from time to time. It happens. I am happy to say now that I would recommend Microworx and I give them 4 Yelp stars. I look forward to doing business with them again in the future.

Just had Microworx fix my screen and digitizer. Great work. Great communications. Friendly customer service and fast work. Got it back in less than 10 days (had to order the part). You can't go with Microworx.

During a recent multi-city trip in New York, I managed to drop my computer's power cable somewhere between NYC and Rochester. Leary of the Big Box stores, I saw the stellar reviews for this place on Yelp. All I can say is that the reviews are well deserved. I came in, they were able to quickly find a compatible cable, and I walked out with a new cable, a now functioning laptop, and a smile. All in less than 5 minutes. Total cost: $5. If I lived in Rochester, this would be my go-to computer shop.

I just had an outstanding experience at Microworx, In this pandemic situation, my laptop malfunctioned. Within a day of calling, Jeff at Microworx had it diagnosed and attended to, even returning it to me the same day I dropped it off.
Thank you, Microworx! I highly recommend this professional, highly reputable, caring service company.

One of the mainstays of the Rochester computer scene, Microworx has a well deserved reputation for delivering a quality product & providing excellent service. They're a go-to resource for me & I refer customers to them constantly. Very trustworthy, which is a trait sadly lacking in other local VARs.

If you need your computer serviced, or are looking to purchase equipment, this is the place to go. The owners, husband-and-wife, run a tight little operation. They offer quality goods and stand behind them. We use their services at our small office, and they maintain our server and our network, our Wi-Fi, and all the specialized software that we use. They also have walk in service, and maintain my home computer in tiptop condition, which is necessary these days, as you will invariably get a virus, no matter how careful and Pristine you are in surfing the web. Their prices are competitive, their staff is friendly, and their service has always been perfect. It is a pleasure to do business with this business.

Microworx has provided the right quality computer equipment for our dealership for perhaps 20 years! Knowledge staff, emergency service when needed...always our first call!

I have brought PCs and laptops to Microworx on 3 occasions for cleanup and repairs and each time they have done an outstanding job at the quoted price. I've talked with the tech directly who did the work and he explains clearly the opinions for a very old pc that is not our newest and we decided to use it until it dies for non-critical use and not put lots of money into it. No pressure to do or spend more. Highly recommended them.

This place has addressed every computer concern or need I've had, at less money than I expected to spend, and faster than I expected as well.