MINT dentistry | Midtown Atlanta

Friendly staff and clean environment. They made me feel comfortable. I will be going back.

December 2024

S U M M A R Y
Definitely the worst of the four Mint offices that I've been to. I will not be returning.

P R O C E D U R E
I came in for a standard, regularly scheduled cleaning. The actual cleaning was just OK. Usually, at a cleaning, I am able to tell the dental hygienist what areas I want them to focus on, and I can request that they go over a particular area again, I felt this hygienist did not want to hear any of my feedback or opinions. The interaction with the actual doctor lasted less than five minutes. I have never had a dental appointment like that. Usually they look at your teeth, the doctor calls out numbers to their dental assistant, and the assistant writes down their notes. This is what has happened to me for decades while going to the dentist. At this location, that never happened. It was really odd. It seemed like he just looked at my teeth and were like OK they're good. Granted, my teeth do look really good. But that doesn't mean that I don't want you to look at them further.

Per standard procedure, he did ask me if I was having any pain. About 1.5 years ago, I visited the mint dentistry office in Duluth? And they told me that they saw a hairline crack on one of my teeth that was causing sensitivity. They then "filled" in the crack. But I have not stopped experiencing pain since. Once I told him that, and he realized that the tooth was still in pain, I feel like he resolved in his mind that it was above him, and that I should see a specialist. He didn't even look at the rest of my teeth, or do what he was supposed to do.

They did give me a take home kit, which was the first time I have received so at Mint Dentistry.

S E R V I C E
The people at the front desk were extremely rude. When I walked into the office, they didn't greet me, and they were not friendly. In fact, it seem like I just was a stranger off the street walking into their private living room and they were wondering why I was even there. The questions and interaction with them were met with consistent attitude.

A M B I E N C E
On the surface, it looks like any other Mint Dentistry office. But when you look a little closer, this place is very much rundown. It looks quite dirty and not up to the standards of other Mint Dentistry offices that I've been to. I have gone to Mint Dentistry offices in Dallas, Texas, Norcross, Georgia, and Duluth, Georgia. It depends on where I am at the moment (visiting family) because getting my teeth cleaned multiple times a year is important to me and I'm gonna go to whatever office is closest. This Atlanta location is closest to where I currently live and definitely the worst. To being such an expensive area, the look of the office is a disappointment.

P R I C E
Complimentary cleaning included with dental insurance

R A T I N G
3 Stars off because the doctor barely looked at my teeth, I felt the cleaning was just ok, and the receptionist were extremely rude.

ZERO STARS!
When came last week to have a deep cleaning done, the doctor who numbed me did a great job... i have a fear of needles so getting stuck with the needle ofc was a big thing for me... but after she was done i felt absolutely nothing for the rest of my visit and everything that needed to be done was completed with no problems.

Today i go in to get the other half of my mouth done... Dr. Upchurch (different doctor than last time) stated she would have to stick me 4 times to numb my gums to have the deep cleaning done... again fear of needles so i know needles are a big thing for me.. but i got thru it last time.. i was going to stick thru it again this time... but i have NEVER felt the pain i felt today... ive had braces, i've had 3 wisdom teeth pulled yet the pain i felt when she stuck me today especially the 4th time, doesn't even slightly compare to any dental pain i've ever felt before... the WORST. Then the Hygienist... (the same lady from last time) goes to start the cleaning but it's uncomfortable because i could feel EVERYTHING, to the point i had to stop the entire appointment and leave.... i was stuck FOUR times by the doctor to numb my gums.. yet NONE of the gums that were supposed to be numbed by the shots were numbed... so my question is... WTF DID SHE DO??? why is it just my lip and cheek that's numb?? I told her it felt like i was stuck in my cheek and not my gums because it didn't feel the same as last time.. my gums didn't feel numb to which she told me "each side of your mouth is different" .... applying anesthesia to my cheek instead of my gum is crazy.. Why is she a dentist if she can't even apply the anesthesia correctly? i will be figuring out how to contact the board or whoever regarding this.... this is extremely unacceptable.

so that mean the anesthesia was placed in my lip and my cheek not at all my gum... UNACCEPTABLE.

now i understand the people who have a bad dentist experience and never go back... it makes me want to do the same.. but i know i DEFINITELY won't be back to that location if i decide to ever try to finish what all i need to get done.

They give me the run around with the incorrect prices on my insurance and then tell me I need to be seen again to give me new prices with new insurance.
Who knows if those will be correct, and then schedule the procedure.
If you want to run around, not know what you will pay, be told they accept this insurance, but ita not the correct prices - then go with Mint Dentistry in Midtown

Money hungry, liars and the doctors are constantly changing. Unfortunately I won't be returning.

By mistake I put a bad review on this Dentist site. I apologize I will add that this particular dentist was wonderful. They started looking for my paperwork. They were so concerned and shocked, which is good news because that obviously means they really do care about their quality of work so once again, my apologies five stars thank you

First off, when I got here they were acting very rude and their responses to my questions were answered by them acting like I didnt know what was going on. Second of all, I scheduled an appointment for a cleaning but all they did was look around my teeth and made us pay upfront after saying insurance would cover it. Overall, the people who work at the front desk were being very bad mannered!

This practice absolutely positively sucks. If I could give zero stars I would. I'm actually confused as to why they are in business since no one there seems to know how to run one. On my second appointment to this place, I was a few mins early, however I had to wait ~20 mins. I could not spend all day in the dentists office so I had to get back to work and I promptly left. When I told them I had to leave they said they were running behind. In the office there were at least 3 ppl working and a fourth was in a side office. There was no one in the lobby. So none of these ppl who looked like they weren't really doing anything couldn't text me and tell me that they were running late? There was zero communication. After I left, I never heard from them again, no one called to see if they could reschedule me, or even to apologize for wasting my time. No follow up. I then called their corporate office twice and requested a manager callback. No one called. I used to like this place, and even gave them a couple of chances to explain themselves and retain me as a patient. This practice does not value patient time, and their customer service is non existent.

OH-EM-GEE can I just start off by saying the layout is EVERYTHING!!!! I walked in bc I was lost but fell in love. Hunter at the front desk was so sweet. Dr. Fuller addressed every silly little concern I had about my teeth, & gentle. Her assistants were nice as well totally calmed me down and helped me redirect my thoughts (major dental anxiety). Cant wait to get my husband scheduled!!