Mission Repair KC

They are so helpful not just with repairs but
Giving tips on how to make better use of your computer.

Had my iPhone screen replaced here at a very fair cost compared to having Apple replace it. I would highly recommend here to anyone looking for any kind of repair, Ryan was super nice and helpful and the service was quick and timely!

"Mission Repair" their mission is to not repair anything but iPhone screens. Oh and they'll even talk you out of getting those repaired. Don't advertise that you are able to fix electronics if you can't. They are just a "safelite" for iPhones. And they give off the impression that you are bothering them with your business.

Great job on a screen repair. Solid customer interaction as well. Good value too. Thanks

What a treat. Took my phone in, screen was unresponsive to touch and reboot did not work, and in 45 minutes and a very reasonable fee later, phone is working better than it has in years. Thanks for the top notch job! If I ever need anything again I'm going there.

My phone needed a new battery. Friendly fast service. Very reasonable would definitely use again.

Posted for the other locations, too, but posting here for visibility. After a saga that lasted nearly eight months during which my device was broken by them in little ways, these jerks INTENTIONALLY broke my iPad mini beyond all repair. I'm not kidding -- see the photos I've uploaded.

My iPad had a small crack in its glass. I sent it off to Mission:Repair in February and received an email a couple of weeks later saying that they had broken some logic board connector and it would be four to six weeks (!) before they could fix that and return it to me. Fine. I started grumbling about it about a month later. It was April before I received it back. No offer to compensate me for the repair charge. Getting in touch with these people is like pulling teeth. Multiple phone calls, emails, etc. -- it all goes unanswered. (The manager Lennie must be "out for lunch" about 95% of the time.)

When it came back, the home button was inexplicably replaced with a non-OEM button, there was a ripple effect on the screen, and the screen registered phantom touches. I sent it back but not before waiting several weeks to get a label and hear back from these people as to which of their locations to send it to. It comes back several weeks later and the jittery screen is fixed, but the screen still has a noticeable ripple on it. I send a few emails and try to get in touch with them about fixing this, but no dice. Whatever. I decide to live with it.

That is, until a couple of months later, when I try using the iSight camera which, turns out, is blurry beyond all use. I call them (repeatedly) and finally (after several weeks of trying) arrange to have it sent in. I'm told it's an easy fix, no problem. So I sent it in yet another time about six weeks ago. Not a peep until a couple of weeks ago. I'm reassured that my device is their "highest priority" and everything, and that they hadn't tended to my device sooner because I had requested it to be shipped back to my better half's work and weren't aware it was mine. (Bull.) I'm also told that they think the logic board has something wrong with it (again) and to please bear with them, they want to make it right, etc.

Well, it came back today. There is absolutely no way that damage like this is accidental. You could drop it onto concrete from any person's reach and it wouldn't be damaged like that. There is absolutely no way this damage happened in transit (the box is fine). These jerks intentionally broke my iPad beyond repair and shipped it back to me. It's galling.

Especially if you're not local, don't send anything here. Moral of the story: it's less expensive to deal with Apple or a local shop. It's not worth saving the $10. Learn from my mistake and don't give these thugs one more cent.

Is it possible to give 0 stars. Worst customer service experience ever. I dropped off my iPad for them to repair the screen. After they fixed it, my iPad would not work. After weeks of trying to contact them and no one returning the call including the manager they finally agreed to replace my iPad with a refurbished iPad from China or something ridiculous like that. Then that refurbished iPad didn't work either. Weeks later they finally replaced it again with another refurbished iPad. I went about 2 months without my iPad and it was impossible to get a straight answer from Mission Repair. I even dealt with both locations. So finally after getting a working refurbished iPad, the screen on it broke and I just gave up and bought a new iPad. If you value your electronic devices, do not bring them to mission repair.

I've been here twice now. The first time, my iPhone wasn't charging. Turns out I had pocket link in the charging port. He cleaned it out and didn't charge me. Second time, I took my wife's Samsung Galaxy S5 in to see about replacing the cracked screen. Same guy said it would be around $200 ($204, I believe, is what he quoted) for the part alone, and, honestly, he could if I really wanted but he recommended it would probably be more worth it to get a new one, since the S5 is several generations old. (I paid $200 for the phone.) So, I've been here twice, and neither time have I given him money. I like that in a business.

Reading previous reviews, I'm so surprised by the service I received! Super nice, EXTREMELY fast, and great price. Highly recommend to everyone. Walked in and the phone repair only took 30 minutes. Gave me $10 off for being a first time customer. Awesome experience!