Moncrief Heating & Air Conditioning

Received an estimate for air conditioner repair for $3800. Paid the estimate and had the work done. Then they came back a month later and said I owe an additional $400. No one told me at the time of service that the estimate was incorrect, no one called to explain to me why it was different and that they would be sending me an additional bill, no one could explain when I called them why a month later they said I owed more money, when no one could explain it the they said someone from accounting would call me back. It's been over a week and still no call from accounting. Fraudulent company looking to steal from people.

It has been 12 years since we began using Moncrief. We found them in 2010 when one of our compressors blew up. They were among several companies we called for quotes. Their customer service and their reasonable pricing sealed the deal. We eventually went on their annual maintenance plan.

The staff always reaches out each 6 months for inspection and cleaning. Though there have been some fill-in personnel, our primary technician is Lionel, who is a truly nice man and very attentive to our needs. When our upstairs heater went out a few weeks ago, I gave Moncrief a call, and Lionel was calling me back within just a few hours, and he was at the house that afternoon.

Our upstairs furnace was almost 25 years old, and the parts needed were no longer available. The folks with Moncrief had an extremely quick turnaround giving us a quote for replacement and installation. Today, right at our scheduled time (we have learned that being on time is pretty much assured with Moncrief), the installers arrived and quickly got to work. They covered all the flooring to keep things clean and were finished in about 7 hours. I was unloading groceries as they finished up, and they even asked if they could give me a hand bringing the groceries in!! Customer service is superb with Moncrief.

I've referred several friends to Moncrief, and not one has been disappointed with their service. If you are in need of assistance with heating and/or A/C, don't even bother shopping around. Just call Moncrief. You will be in good hands. We have twelve years of great service to back up that claim!

Horrible horrible horrible. Moncreif came to my home and installed a thermostat that I provided. the technician was there an hour and 9 minutes, but I was charged two hours of labor. I reported them to the Georgia State Attorney General's office. After charging me almost $800 to install the thermostat, it would not even work properly! They charged me another $179 to come back out and try to fix it. Ultimately, they could not fix it and sent a proposal for another $649 to install a completely different thermostat. these people are scammers. DO NOT USE THIS COMPANY!

We have used Moncrief for the past four years for our heating and cooling issues since relocating to Atlanta. They are always able to come out quickly if we have a problem. Martin, one of their technicians, is so very knowledgeable and is a really nice guy. We ask for him every six months for our semi annual check. With the crazy heat this past summer, and the anticipated cold winter, we are relying on them to keep our home comfortable.

Really disappointed in Moncrief. Paid for a summer tune up in June. No issues reported on my five year old system. One month later major system failure. Had to pay Moncrief $300.00 to diagnose the system. 30 minutes later the tech reports the issue and quotes a repair at $4800. Called another company out... they assessed system issue w/o a charge and quoted the repair at $3,000. Moncriefs techs were rude and spoke down to me. Their competitor who got the business were warm friendly and professional. They will also get my annual service moving forward versus Moncrief. Moncrief's first tech was a really nice guy.

I've been a customer since 2014, when they found and diagnosed a coolant leak in my old AC unit. Instead of upselling a new unit, they fixed the issue, and their service was excellent. I added a service plan then and continue to renew annually. They show up when they say they will, and communication is excellent. Their service techs and personnel are professional and polite. I purchase my new AC and hot water heater from them and have been very pleased so far.

I've had a service plan on my HVAC unit since I moved into my home in 2005 and it's still up and running thanks to Moncrief. My A/C stopped working last night and they had it up and running this morning and plan has already paid for itself. Fast, courteous, and reliable. They are the best.

After having system checked by a friend who use to be in the business I called Moncrief. They where told by my boyfriend that I needed some Freon added to my system... this had already been determined/diagnosed. Moncrief sent 2 techs who seemed disinterested in just adding Freon. They told me they would have to do own diagnosis. Finally they came up with same conclusion.....75 minutes later they gave me the bill for adding one pound of Freon.....$492.00!!! That is outrageous!

This company consists of a bunch of liars & crooks. Can't trust the 5-star reviews. Basically, if you want deceitful, dishonest people working on your home, call this co. Some of us work hard & make an honest living, but not these folks. I've realized that they will lie, cheat, & steal from their customers. To think, I originally considered signing up for the service plan w/them. Be forewarned, they practice deceptive business tactics. I would've never booked an appointment if I knew they would charge $68 for every 15 minutes just for being on my property. This, btw, wasn't mentioned to me until the end of the appointment. The guy was there for about 1 hr 30 min, at most. So in addition to the $200 that it cost to come to my residence, I was billed the additional $68 rate for a total bill of nearly $500 for just being there 1hr 30min, without doing any actual labor. I was getting nowhere w/customer service. They said it was for "troubleshooting & discussing the next steps." A week later, I called in to pay my invoice, the 200 I felt obliged to pay. It was then explained to me that the 200 covers 1 hr and any additional 15 minutes is billed the 68 rate. Then how do you explain about $300 worth of charges for the additional 30 minutes? In actuality, I tried to reach the tech an hour into the appointment (I was at work). It's all time-stamped on my phone. Long story short, they will lie & say whatever they can to justify their deception & unscrupulous fees.

Save your money and call another HVAC company to work on your home. Moncrief's fee to visit your home is approximately $180 while there are plenty of HVAC competitors in Atlanta are less than $90.

I can speak to my personal experience. Moncrief came out to work on my HVAC unit. After looking at my unit, they recommended to clean my unit and change my filters. After paying $300, my average home temperature increased 5 degrees over the remainder of that day and the situation was worse. I called Moncrief to come back and check on my unit, only to be told they would not charge me extra if it was their mistake (or else charge the same $180 fee). After receiving a vague and unhelpful response to a situation directly correlated to their work on my home, I cancelled my free quote to replace my HVAC system via Moncrief.

I called another company, Guardian, and paid a mere $67 fee for them to inspect our entire system only to inform us that our refrigerant was low and due to the age of our system, paying $700 a pound to refill our system it was not worth the labor or time.

Overall, save $100+ and call another company that will identify the actual issue the first time.