Nortech Heating, Cooling & Refrigeration

They were quick to come out the same day and diagnose our problem, for $195 plus tax. Everything seemed great. Then, they disappeared, stopped responding to e-mails or phone calls. We've been calling them for two months, and when we talk to someone, the excuses range from "the part isn't available," (which isn't true, we confirmed with the manufacturer) to "we did the diagnosis wrong and need to redo it."

Mistakes happen, but as I type this they've now been a no-show for the second appointment to re-diagnose the problem. You'd think that after inconveniencing a customer this badly, they'd prioritize getting things fixed, but apparently not. Now we're out a couple hundred dollars and can't even trust the diagnosis. Have to start all over with a different company.

What a rip-off. Do not use under any circumstances. Guy showed up two days late only to tell us the ice machine was broken on our fridge. No sh*t Sherlock, that's what we called you for! Guess how much that cost us - $150 for 5 minutes of his time! We even explained to the tech that this is a total scam, to which he laughingly replied "That's how they make their money."
We'll see how funny it is when I report them to the better business bureau.

We called Nortech when our walk-in fridge and freezer were having issues keeping temperature. After some back and forth over the severity of the issue we both agreed that a preventative maintenance appointment was the best approach. The person in the phone said that these appointments start at $195 plus any repairs.
After about a week of unsuccessful attempts to have them arrive for this service, they finally did, at 4pm on a busy Friday night.
The tech spent about 30 minutes poking around some of our equipment before presenting a list of issues that were suggested to be addressed.
Then they presented a bill for $195 plus tax for EACH cooler they looked at. The total bill was $1,000+ for 30 minutes of diagnostic work but NO REPAIRS.
After I refused to pay this sum, the tech agreed to reduce the fee to a single charge of $195 plus tax.
My small business can barely afford to stay open, let alone absorb the exorbitant fees for diagnosis with no repairs.
If you call this team, be sure to have a bid presented up front for the cost of the work.

Fast and so professional. We, The Swinery have been using them for years.

They are quick and respectful, and I trust them. I highly recommend them.

And Norman, is a sweetheart

Total scam. We called, they came out and charged $200 to assess that the refrigerator was broken, and need a new compressor. This is not what was wrong with it, btw. We called several times over the span of a month. No one got back to us. So we called Orca Mechanical and the fixed it the next day.

Nortech technician came to fix (1. Freezing 2. Clean mold on water dispenser area) for our refrigerator. The technician fixed the freezing problem, but he had no clue on how to open the water dispensing unit of Kenmore Elite refrigerator. In fact, he made several dents on the unit in attempting to open the water dispenser unit. Then, he said that he is going to go back and find someone else who can come over to do the job. Few months passed away and no call from the company. And when I called them today, I found out that the technician has already closed the job stating it's complete (By now the company has already been paid in full) and they can't do anything, and I need to submit a new job order. Apparently, the technician is no longer with this company and the company shows ZERO accountability in addressing the issue. Now I need to get a different company/technician to go solve my problem.

STAY AWAY from this company and save yourself the trouble and time.

I had a good experience with this outfit in early 2020, followed by a terrible one last week. I understand COVID and holiday shipping delays, but communication was poor and after having to call them for updates several times, I was told to "call someone else if you don't like it." It's not their fault that the shipping of my part was delayed; it is their fault that I never heard from them again. They just abandoned my repair three days before Christmas.

That isn't the reason for the 1-star rating, though. When I found another company to do the repair, they came out within 12 hours and fixed the furnace within 20 minutes. It cost me $150. Nortech charged me $148 for a diagnostic visit and said the parts + labor for the issue would be $700, plus another $500 if I wanted to fix a secondary issue. The company that fixed it examined the system and said there was nothing wrong with the part. It just needed a few maintenance tweaks. The furnace works perfectly now. I was about to get hosed for over $1000 from Nortech so the 1-star rating is due to either incompetence or price gauging.

If you have an oil furnace or oil/heat pump hybrid like I do, order your oil and get your service from Sound Oil. Impeccable customer service, and they are understanding and empathetic about a single mom being in a freezing cold house with her two young daughters days before Christmas during a pandemic. That's the kind of company I want to give my business to.

Our heat went out on a Saturday morning and our old home has terrible insulation so it was starting to cool down quick; with a newborn in the household it was pretty stressful.

I called around several HVAC companies but they all were either closed on the weekend or didn't have any availability for several days. Fortunately, I found Nortech services -- Norman answered my call and we scheduled service within a couple of hours.

Norman was friendly, professional and efficient! He charges a little more for the base service fee than other HVAC companies, but and he didn't apply that to the overall repair cost (despite instructing me he would). Still, Norman gave me a fair price and I'm happy with the experience.

I called for Gas Furnace repair yesterday.
The service tech was friendly, knowledgeable and answered all my questions. He left everything neat and clean like it was before he came. I would recommend Nortech to anyone looking for service or a new system.

I had an emergency on a Sunday and Norman took the call and looped in his tech. They explained the severity of what happened and walked me through next steps. Norman was available via text into the evening and followed through. Great service.