NW Maids

We gifted this deep cleaning to my sister and her husband. My sister is starting chemo today for breast cancer and we wanted her to have a nicely cleaned house for her and her husband to not have to worry about it during this time. Neil did an outstanding job of deep cleaning there entire house. He worked for hours! My sister and her husband are very pleased which makes us very happy! Thank you from the bottom of our hearts!

We called NW Maids for a move-out cleaning at the last minute. We had originally planned to do it ourselves, but after a long difficult move out we just didn't have it in us to clean. We were excited that they were able to send someone out the next day!

The maids showed up on time, even gave us a 15 minute notice for arrival like we asked. However, they showed up in a busted van with plastic taped over broken windows. We didn't even know who they were or if it was legitimate until they told us details only the company would know. We had specifically asked for a good vacuum since we had carpet cleaners coming out the next day who wouldn't do the carpet cleaning if the floors weren't vacuumed. Unfortunately, they didn't even appear to have vacuumed. Corners had crumbs/lint/stuff and there were zero vacuum lines.

They did not sweep before they mopped, either. Tons of stuff on edges and in corners. It made a gross mess in areas mopping over crumbs (we have small kids, the floor is usually riddled with goldfish crumbs). They used a lot of water "mopping" and we had to grab some towels to soak it up as to not damage the flooring. When I walked through the house in socks after it was dry, the socks were black. It was definitely not clean.

They didn't dust ceiling fans (we did not have vaulted or high ceilings). They dusted nothing. They didn't clean appliances (an advertised service for the "move-out clean" package).

Everything else was done half-a$$ed if at all. They didn't clean the sink, any bathroom fixtures, windows/sills, they did absolutely zero dusting. The house looked awful and they were TERRIBLE coming to a resolution. They charged us $500 and only a $150 refund - for literally doing a terrible job and missing NUMEROUS areas they promised to clean. I do not recommend and if you value a good clean or return of your full rental deposit, use anyone else. This company felt like a scam through and through.

They offered to send someone back to fix it, but we didn't have time to do it as the carpet cleaners would be in first thing the next morning. Additionally, the confidence we had that they could handle this was entirely gone. They would not discuss this on the phone and kept ending conversations on the phone so they could text. Terrible work, terrible service. We are now disputing with our financial institution. Save yourself the hell and hire someone else. Anyone else.

Booked for a $350 cleaning for 8-10am. Now estimated to be 3 hrs late if they even show up. Customer service is saying it is because of "traffic" which is clearly a lie. We planned child and dog care to be able to book this cleaning as a Christmas gift.

This is an awful customer experience and NW Maids only offered 10% off a future cleaning which doesn't address the issue. They still are not sure if their cleaning crew will be here (said 10am, then 12, then 12:30, and now 1pm) just expecting us to continue to wait.

The move out I paid for was over $600. It looks like they just vacuumed. Ruined my towels then threw them away, took a brand new box of garbage bags and didn't take garbage out. I called and ask the to do it again and for some money back. They said they will do it again, but will not give me money back. Will only give credit which I refuse to use them again so why would I want credit? The time they set up to go back was 11-1. I was there at 10:45 and stayed til 1. They didn't show. I called again and he tried to set another time up. At this point I just want my money back but they refused. I will never use this company again!!!

Cleaner was professional and attentive to cleaning my place. I would definitely recommend it, and I love the flexibility of changing your schedule online.

Aline did an exceptional job. She was punctual, friendly, detailed, thorough, and took care with my home. I purchased a regular cleaning and it was a very good value. I will use again and would recommend!

She worked very hard and readily performed extra chores . Smiled. She was handy with the dog as well! Top service!

We needed our house deep cleaned for Thanksgiving. She did such a great job. I would highly recommend. We are considering having them back every other week to keep it up. I was very pleased with the whole experience. Great value too. Thank you!

Great service ! Clean and arrived on time. Great value and hassle free as Well. Would definitely recommend.

Leaving this review from Portland, which I have booked through the NWMaids.com site after trusting the good reviews here on Yelp.

NW Maids service for regular bi-weekly cleaning in Portland has been totally unreliable and unaccountable.

They have not showed up at all on multiple occasions.

When they don't show up, I have to contact them and ask what's going on, after I've planned my day around the two-hour arrival window. Otherwise it seems like they don't even know that nobody showed up.

I hope they can improve their accountability to succeed in Portland, but I'll be moving on.