Photos & videos
Services Offered
Verified by Business
Review Highlights
“I booked NW maids for a move-out clean and was very happy with the results.” in 4 reviews
“Olmeda team pays special attention to those details that make a difference when you walk into a home.” in 2 reviews
“Really impressed with the thoroughness of the job by the 2 cleaners that came to our house.” in 4 reviews
You Might Also Consider
in Drywall Installation & Repair, Painters, Handyman
in Office Cleaning
About the Business
Business owner information
Ilya O.
NW Maids is the premier maid and house cleaning service in the Greater Seattle metro area. You can book your cleaning online in 60 seconds on our website. We have flat rates - no estimates, no waiting! We arrive on time with all equipment and supplies. Reschedule or book your house cleaning again in one click by logging in to our website. We offer a 100% Happiness Guarantee and are 5 star rated! Try us and if you like us, book a monthly or biweekly cleaning. We would love to take care of your home!
Location & Hours
Amenities and More
Ask the Community
Q:
I might not be able to afford your comprehensive cleaning service at the moment. Do you have any alternatives?
A:
Yes, if you would like to spend less money but still have your priority areas cleaned, we offer an hourly cleaning service to fit your needs. Also, take note that you can save money by getting a discount for a regular weekly, bi-weekly, or monthly… more
Emily A., Business Manager2 years agoQ:
Do you send the same maids every time?
A:
We put effort into sending the same maids you like, which is not always possible due to various reasons including sick leave and vacation days. In those cases, we have to send a substitute house cleaner, but you can be sure each maid we send is a… more
Emily A., Business Manager2 years ago
Recommended Reviews
Overall rating
195 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Heidi D.Milton, WA033Mar 18, 2024
We gifted this deep cleaning to my sister and her husband. My sister is starting chemo today for breast cancer and we wanted her to have a nicely cleaned house for her and her husband to not have to worry about it during this time. Neil did an outstanding job of deep cleaning there entire house. He worked for hours! My sister and her husband are very pleased which makes us very happy! Thank you from the bottom of our hearts!
Helpful 0Thanks 0Love this 0Oh no 0 - Sarah C.Gilbert, AZ03235Mar 24, 2024
We called NW Maids for a move-out cleaning at the last minute. We had originally planned to do it ourselves, but after a long difficult move out we just didn't have it in us to clean. We were excited that they were able to send someone out the next day!
The maids showed up on time, even gave us a 15 minute notice for arrival like we asked. However, they showed up in a busted van with plastic taped over broken windows. We didn't even know who they were or if it was legitimate until they told us details only the company would know. We had specifically asked for a good vacuum since we had carpet cleaners coming out the next day who wouldn't do the carpet cleaning if the floors weren't vacuumed. Unfortunately, they didn't even appear to have vacuumed. Corners had crumbs/lint/stuff and there were zero vacuum lines.
They did not sweep before they mopped, either. Tons of stuff on edges and in corners. It made a gross mess in areas mopping over crumbs (we have small kids, the floor is usually riddled with goldfish crumbs). They used a lot of water "mopping" and we had to grab some towels to soak it up as to not damage the flooring. When I walked through the house in socks after it was dry, the socks were black. It was definitely not clean.
They didn't dust ceiling fans (we did not have vaulted or high ceilings). They dusted nothing. They didn't clean appliances (an advertised service for the "move-out clean" package).
Everything else was done half-a$$ed if at all. They didn't clean the sink, any bathroom fixtures, windows/sills, they did absolutely zero dusting. The house looked awful and they were TERRIBLE coming to a resolution. They charged us $500 and only a $150 refund - for literally doing a terrible job and missing NUMEROUS areas they promised to clean. I do not recommend and if you value a good clean or return of your full rental deposit, use anyone else. This company felt like a scam through and through.
They offered to send someone back to fix it, but we didn't have time to do it as the carpet cleaners would be in first thing the next morning. Additionally, the confidence we had that they could handle this was entirely gone. They would not discuss this on the phone and kept ending conversations on the phone so they could text. Terrible work, terrible service. We are now disputing with our financial institution. Save yourself the hell and hire someone else. Anyone else.Helpful 0Thanks 0Love this 0Oh no 0 - Wilma L.Seattle, WA176216Dec 21, 2023
Booked for a $350 cleaning for 8-10am. Now estimated to be 3 hrs late if they even show up. Customer service is saying it is because of "traffic" which is clearly a lie. We planned child and dog care to be able to book this cleaning as a Christmas gift.
This is an awful customer experience and NW Maids only offered 10% off a future cleaning which doesn't address the issue. They still are not sure if their cleaning crew will be here (said 10am, then 12, then 12:30, and now 1pm) just expecting us to continue to wait.Helpful 1Thanks 1Love this 1Oh no 0 - Shelly W.Seattle, WA01Apr 5, 2024
The move out I paid for was over $600. It looks like they just vacuumed. Ruined my towels then threw them away, took a brand new box of garbage bags and didn't take garbage out. I called and ask the to do it again and for some money back. They said they will do it again, but will not give me money back. Will only give credit which I refuse to use them again so why would I want credit? The time they set up to go back was 11-1. I was there at 10:45 and stayed til 1. They didn't show. I called again and he tried to set another time up. At this point I just want my money back but they refused. I will never use this company again!!!
Helpful 0Thanks 0Love this 0Oh no 0 - Kenneth C.Seattle, WA0131Dec 31, 2023
Cleaner was professional and attentive to cleaning my place. I would definitely recommend it, and I love the flexibility of changing your schedule online.
Helpful 0Thanks 0Love this 0Oh no 0 - Janice T.Tacoma, WA02Mar 12, 2024
Aline did an exceptional job. She was punctual, friendly, detailed, thorough, and took care with my home. I purchased a regular cleaning and it was a very good value. I will use again and would recommend!
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jes V.
Mar 12, 2024
Janice, thank you for taking the time to review us. We know our customers are busy folks, and that makes us appreciate it even more! Our priority is customer satisfaction and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. You refer friends and family to book another Tacoma House Cleaning Service by visiting our website at nwmaids.com or give us a call to book your next cleaning easily. Use code REVIEW for $25 off their service! We look forward to keeping your home sparkling clean!
- David C.Seattle, WA02Dec 8, 2023
She worked very hard and readily performed extra chores . Smiled. She was handy with the dog as well! Top service!
Helpful 0Thanks 0Love this 0Oh no 0 - Leigh P.Gig Harbor, WA01Nov 22, 2023
We needed our house deep cleaned for Thanksgiving. She did such a great job. I would highly recommend. We are considering having them back every other week to keep it up. I was very pleased with the whole experience. Great value too. Thank you!
Helpful 0Thanks 0Love this 0Oh no 0 - Femina P.Seattle, WA02Feb 12, 2024
Great service ! Clean and arrived on time. Great value and hassle free as Well. Would definitely recommend.
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Jes V.
Feb 13, 2024
Femina, thank you for taking the time to review us. We know our customers are busy folks, and that makes us appreciate it even more! Our priority is customer satisfaction and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. You refer friends and family to book another Seattle House Cleaning Service by visiting our website at nwmaids.com or give us a call to book your next cleaning easily. Use code REVIEW for $25 off their service! We look forward to keeping your home sparkling clean!
- Ryan G.Portland, OR0235Feb 5, 2023
Leaving this review from Portland, which I have booked through the NWMaids.com site after trusting the good reviews here on Yelp.
NW Maids service for regular bi-weekly cleaning in Portland has been totally unreliable and unaccountable.
They have not showed up at all on multiple occasions.
When they don't show up, I have to contact them and ask what's going on, after I've planned my day around the two-hour arrival window. Otherwise it seems like they don't even know that nobody showed up.
I hope they can improve their accountability to succeed in Portland, but I'll be moving on.Helpful 2Thanks 0Love this 1Oh no 1Business owner information
Jes V.
Feb 5, 2023
Ryan, customer happiness is our number 1 priority. Please contact support@nwmaids.com ASAP so we can work with you to resolve this! Thank you for your understanding and looking forward to hearing from you.
You Might Also Consider
in Office Cleaning
in Home Cleaning