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Review Highlights
“With pickup and delivery, they provided great care for my rugs, large and small, and laid them back in place neatly.” in 2 reviews
“It might be hard to tell from the shadows, but there was a significant area of dirt on this white area rug before it was cleaned.” in 2 reviews
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About the Business
Business owner information
JR B.
Our Orlando Rug Cleaning Company specializes in professional cleaning of oriental, wool, silk, Indian, Chinese and other rugs. Our specific area rug cleaning division is highly educated in the handling of your rugs. The best part is we offer FREE pick up within the Greater Orlando Area!
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Overall rating
15 reviews
5 stars
4 stars
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2 stars
1 star
- Dec 8, 2023
It might be hard to tell from the shadows, but there was a significant area of dirt on this white area rug before it was cleaned. Over $2000 from restoration hardware saved by this company. There is still a slight area of discoloration, but I truly thought I was going to have to throw this rug away. So thankful for you guys.
Helpful 2Thanks 1Love this 1Oh no 0Business owner information
JR B.
Jan 2, 2024
We are so pleased to see the results! It was truly our pleasure Janice, thanks so much!
- PJ N.Tampa, FL0300176Jun 8, 2021
I as SO delighted with the service & results. they made it so easy. the man i spoke with on the phone was very friendly, quoted me a price, and sent a couple of employees out to pick up my 2 rugs. the guys who collected, and returned, the rugs were also very friendly, very professional!
my rugs were returned to me bright, clean and like brand new!
prices are rather fair and only $25 for pick up & delivery! other places i checked out wanted me to pick up & deliver the rugs to them.
I HIGHLY RECOMMEND THIS COMPANY and will use them again with any future rugs i need cleaned!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
JR B.
Jun 10, 2021
Thanks PJ! We can't thank you enough for the feedback about our professional area rug cleaning company. Thanks so much for the kind words. We look forward to working with you in the future!
- Deborah W.New Orleans, LA33186Nov 25, 2021
This business is fast and efficient and communicates very well. I highly recommend their services. They are busy, so don't wait to book your appointment.
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JR B.
Nov 26, 2021
Thanks so much Deborah! We take great pride in proper communication with our customers. It was truly our pleasure, thanks!
- Claudia N.Orlando, FL041Nov 1, 2021
Cant say enough about the service and results! I'd purchased an older oriental rug at an estate sale and it smelled like 50 years of use. It now looks amazing in our house and smells clean and fresh - it did require two washings to meet their odor free promise and I was kept updated the whole time. Fast, efficient, pick up and delivery - would use again and highly recommned!
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JR B.
Nov 9, 2021
Thanks so much for that feedback, Claudia!! The biggest focus for us is to ensure that your experience with our Orlando rug washing company is a simple and smooth. A big part of that is not only providing the best service possible, but being clear and up front with communication. We always reach out with any information that we think will help your service, even if it's to let you know we're going to perform a secondary service! Your satisfaction is always our main goal! Thanks again Claudia!
- Lisa M.Beckett Bay, Tarpon Springs, FL054May 17, 2022
Specialty Rug Cleaning* from the pick up of our Oriental octagon 10 foot rug- to the courteous -and careful delivery men ~ communication of what was needed to clean my rug - we couldn't if asked for a better Service- arrived when they said they would calling prior and delivering a thoroughly cleaned and looking exceptional rug*thank you for your care!
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JR B.
Jan 2, 2024
Thanks so much Lisa! Can't than you enough for the kind words!
- Dr A.FL, FL07Mar 22, 2021
We recently had 3 area carpets cleaned. Pickup and delivery was very efficient and professional. The rugs were returned looking like "almost" new (all of the rugs are at least 12 years old!) We have two other carpets that we will be sending there soon. I appreciated the service, communication and reasonable cost of ORCP, and I don't hesitate to recommend their services.
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JR B.
Dec 8, 2021
Thanks for that fantastic feedback! We strive to be the best local area rug cleaners that we possibly can, and that feedback helps keep us on track! Thanks for the feedback and for your recommendation!
- Dean T.Hunters Creek, FL0252Dec 9, 2021Updated review
Nice attempt at recovery. You didn't provide service because your customer service was terrible. I found a competitor who actually knew what they were doing and could answer my questions. That's why they got my business and you did not.
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JR B.
Nov 24, 2021
Great, we're glad you were able to find what you needed! Thanks and have a wonderful day!
Hi Dean! It is unfortunate to see this review, as we have not provided any services for you. However, we do see that our staff was attempting to assist you with an estimate for service. There are often some questions we will need to ask and some information we will need to provide to ensure we are providing you with the best information possible. If there was any confusion in regards to the information we were attempting to provide, we would still be more than happy to help out! Feel free to reach back out anytime and it would be our pleasure to help answer any questions you might have! Thanks Dean, and have a great day!Nov 24, 2021Previous reviewCan't leave zero stars so they get one sympathy star. Called and talked to a very helpful woman on the phone. Texted photos to get information on the rug and cleaning. Almost a month goes by and no response. I contacted them again and now the less expensive cleaning for manufactured rugs is no longer offered, only the expensive cleaning for authentic hand woven rugs. Couldn't get any answers. I would get responses that had nothing to do with the questions I was asking. Horrible experience. Seems they are just looking to get people pay more for cleaning than what a rug is worth. Apparently, all rugs are authentic and worth the expense and their "expertise."
- Jillian T.Los Angeles, CA1065Aug 17, 2020
They did a great job, my rug looks great. The guys were super nice and professional, and the updates throughout the process were very considerate. Would use again!
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JR B.
Aug 17, 2020
So great to hear about your experience with our area rug cleaning company. We pride ourselves on customer communication, from our first point of contact, through the day after cleaning during our follow-up call. Thanks a ton for the feedback!
- Suzanne G.Kissimmee, FL18112347Sep 6, 2019
They did a good job on my Morrocan rug. My dog had an accident on the hunter green design which caused major fading. He cleaned it and almost all the color came back. Rug looks almost new.
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JR B.
Sep 6, 2019
Wow! That is so great to hear! Our rug cleaning technicians take great pride in their work, thanks so much for the feedback!
- Julianne R.Kissimmee, FL0302Dec 7, 2017First to Review
I've been dealing with JR this past year. This company has cleaned 7 of my area rugs to date. I have animals and some accidents from my old dog.
The rugs have all come out beautifully. I can't say enough about the service and professionalism.
I will continue to use them.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
JR B.
Dec 7, 2017
Thanks soo much for your feedback! We strive to do our best with each service and we are glad to hear how well your service went! Thanks!
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