Pacific NW Dental Center
Updates From This Business
Nicky's Amazing Transformation
Brand New Smile With Upper Implant Arches
#1 Dentist in Spanaway-Tacoma, WA
We are proud to be the largest family owned dental… read more
Highlights from the Business
Emergency services
Walk-ins welcome
Family-owned & operated
Free consultations
Offers payment plans
Speaks Spanish
Photos & videos
Services Offered
Verified by Business
Review Highlights
“Lee was straightforward and to the point, but also able to answer any questions I had easily and with enthusiasm.” in 13 reviews
“I looked up a lot of dentists online, and decided on Spanaway Dentistry.” in 2 reviews
“So I went in a few days ago and was happy with the clean office and friendly staff.” in 2 reviews
About the Business
Business owner information
Kwansoo L.
Our team focuses on you, your dental needs, and your comfort. We know that one-size-fits-all general dentistry does not work--that's why we personalize your care providing you with dental treatments that will help you maintain a healthy and beautiful smile that will last a lifetime. If you're looking for a family-friendly dentist to care for you and your loved ones, look no further than Pacific NW Dental Center!
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Recommended Reviews
Overall rating
39 reviews
5 stars
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1 star
- Gene B.Spanaway, WA904648Apr 30, 2024
This is a new office for me as I followed the best hygienist there when she moved (Tiffany Potter). Really nice office. It if you go ask for Tiffany... she's THE BEST!
Helpful 0Thanks 0Love this 0Oh no 0 - Kiko A.Colorado Springs, CO1888528Apr 5, 2024
The receptionist is incredibly condescending and passive aggressive. I would give 0 stars if I could. DONT GO HERE!!!!!!! GO SOMEWHERE ELSE!!!! THERE ARE TONS OF BETTER DENTIST ANYWHERE ELSE!!!!
They charged me absorbingly on a procedure that my insurance didn't want to pay for it. When I pointed out (with my insurance company on the phone) that they signed an agreement not to charged over a certain amount, they made a stink about it.
Then when I asked them to give me my charts and X-rays.....THEY REFUSED! I said, it belongs to me because I paid for it. They said, no it belongs to your insurance company, they paid for it.... WHAT?!.... I pay the insurance company, who pays on my behalf....
Horrible people! Horrible ethics!Helpful 0Thanks 0Love this 0Oh no 0 - Aug 27, 2023
I have gotten standard cleanings here a couple of times, but I decided to move on and look for a different dental office. The front desk staff have always been friendly and the waiting area is very neat. The parking lot is very narrow and small even some of the staff agreed it's not ideal. As for the quality of care I would say it's average. One of the reasons I decided to look elsewhere is each visit I have felt pressured to do certain upgrades that you have to pay out of pocket for. After declining the staff kept bringing it up. I considered getting my wisdom teeth removed here and I was given a quote plus consulted about adding on a bone graft and how "important" this is. It's quite a hefty charge to get a bone graft along with your wisdom teeth removed so I went ahead and got quotes at 2 other places. Both places explained to me why a bone graft is extremely unnecessary. Although this dental office is very nice I feel like they definitely try to find ways to upgrade you with certain services and I didn't really like this especially after declining many times..
Helpful 3Thanks 2Love this 1Oh no 0 - Remo M.Spanaway, WA01Nov 3, 2023
All they want to do is to do implants for everything which is all out of pocket because insurance doesn't cover it. Two grand per tooth and they offer financing. Lol. Right..
Helpful 0Thanks 0Love this 0Oh no 0 - Gregory M.WA, WA06Sep 10, 2023
I had left an initial review raving about this dental center. I stand by my experience with the dental staff, xray tech,hygienists and Dr.O.
Unfortunately, my experience since then has been a complete contrast. I had quite a bit of dental work between Decembe and April. In April, my dentist was not in to complete the last step. Once it was completed, the dentist who was taking his place said we needed to go schedule the next steps and pay for them, ushering me to the billing office. I was told the procedures that they would be doing in May and had me pay in full. Once I got home I realized these were things my dentist had not discussed with me. I called the dental center and asked to either use my appointment in May to discuss these steps with MY dentist or to cancel the appointment and have him call me. I was told they would cancel the May appointment and put a message in to have the dentist rescheduled out to me.
I asked for a refund and they said they would take care of that. A couple of weeks later there was no refund and no correspondence. I called again, asking about an appointment to talk to my dentist, to find out when the second part of my cleaning was going to happen (they had told me it would be scheduled and I would get a call,) and to ask the status of my refund. I was told the head of the business office had just stepped out. It took multiple calls to finally be told that they would have to issue a check based on the amount of the refund, and the owner would have to sign it but he was away.
I had to call several more times before telling them I would just come in and speak in person as I was done being the only party communicating. I was told they would have the check the next day.
The business office was incredibly rude and made me feel like I was an inconvenience. Since then I have not heard at all from the office. Funny, I was having excellent communication while I handed them several thousand dollars, but when I questioned treatment and payment they stopped. This speaks so poorly of a business. Fortunately, there are so many alternatives.Helpful 1Thanks 1Love this 1Oh no 1 - Chris J.Tacoma, WA071Feb 24, 2022
This office will have you sit and wait FOREVER despite giving you expectations on how long the visit will take. When they do forget about you, they'll dangle a pice of cheese for you to take. (Starbucks gift card)
Horrible experience, if you value your time don't come here.Helpful 0Thanks 0Love this 0Oh no 1 - Shanhamm69 ..Renton, WA3568Nov 15, 2021
The dentist here are absolutely amazing! BUT there are to many miscommunications with the office staff that became numerous phone calls and money even though they did write some off to the office and a lot of frustration. We had to leave due to the amount of times dealing with issues that became not worth going here. Again the dentists and hygentist are absolutely the best but a dentist is only as good as the capabilities and communication of his staff.
Helpful 2Thanks 0Love this 0Oh no 0 - Chris W.Tacoma, WA66141Sep 10, 2022
Door says open Saturday 8-2, I try to go in and door is locked.. girl comes to door and says "do you need something" I said I thought you were open, she says NOPE. Thanks for your help...
Helpful 0Thanks 0Love this 0Oh no 1 - Haylie R.Riverside, CA98114Jan 19, 2021
So I went in a few days ago and was happy with the clean office and friendly staff. However, I'm pretty sure they forgot about me. I was waiting in the exam room and eventually had to leave to go to work so I rescheduled. I wasn't upset or anything, I expect to spend all day at the dentist office especially on the first visit. Well I come in today to a Starbucks gift card waiting for me, and tons of apologies for the other day. Super thoughtful and unexpected! I also am super happy with the visit itself, the hygienist and dentist take their time to ensure you understand what's going on every step of the way, and are upfront and honest about what they recommend. I've gone to TONS of dentists that try to get you to pay for all these procedures that aren't necessary and everyone here at pacific nw was very honest.
Helpful 1Thanks 1Love this 0Oh no 0 - Natalia P.WA, WA01May 18, 2022
Office is nice and modern, staff is polite. I came to office in 2021 having pain from a back tooth that I had a previous root canal on, which they had performed. They took my x-rays, then told me I had a huge infection in that tooth. They told me I needed to get my tooth removed and made that sound like that was my only option. I had researched infections on teeth where a root canal had been previously preformed before my appointment and saw that there was a possibly not all "roots" were removed during the original root canal and those un-removed roots could cause an additional infection. My tooth had potential to get saved by having another root canal procedure and removing the additional roots that weren't removed the first time. I was bothered, because they did not present me with the option to save my tooth by going to a root canal specialist and having the newly discovered infected roots removed, my only option was to have my tooth removed, which was horrifying. I had to press and ask questions as to why that was my only option, and eventually my dentist said I could go to specialist, but if I didn't ask questions, I feel like that option would have never been offered. I'm highly offended they thought I was stupid enough to just have my tooth removed, when I knew there were options to save my tooth, and I had the funds to do so. I feel this office was good when they first opened, but after they expanded, the personal care/touch doesn't seem to be there, feels like they are all about profit and getting in/out as much patients as possible, trying to make as much money off of them as they can and not informing them of options that may save their teeth over getting them removed.
Helpful 1Thanks 0Love this 0Oh no 1