Paintzen - New York

No replies to my emails, nobody picks ups the phone during regular business hours - so unprofessional!

2 weeks later and still finding whole ass spots without paint. I could have done a better job.

I really wanted to like Paintzen. They were the lowest bid on painting our apartment. They also had done great work for us a smaller job a few years ago.

The trouble began a couple of weeks after completing our apartment. In order to paint our walls, they had to remove and then reinstall some curtains. After the painters left, one of the curtains dropped out of the wall (picture 1'. When I requested they come back and fix the problem, Paintzen refused, claiming "the wall can't support the anchor" and to repair it would "go beyond your project's scope of work".

On the contrary, the wall supported the curtains for 11 years until Paintzen came. The picture below shows screws without any anchors (picture 2). Surely, if they valued my business and their reputation, they would figure out a way to restore our wall to their prior condition.

I escalated my complaints with the company but have yet to hear anything from them. I am reviewing my other options should they continue to ignore me.

Bottom line: Paintzen may be fine for a simple and fast project like a bathroom. Do not trust them with a large project that could prove to have complexities. They may leave you (not) hanging.

0 STARS. Absolute disaster. Waste of time, money, and sanity. Scheduled painters to come for bathroom and kitchen because I didn't want to deal with trimming around the tile and cabinetry. Scheduled painters to come for Friday morning and bring the paint. Took the day off work, painters showed up promptly at 8:30 am with no paint or materials, and absolutely no idea what I had asked for. THREE HOURS later, they came back, with the wrong paint. The paint was black. On the way out, a gallon of black paint was dropped on my property's pavement, where it was left for multiple hours before my super had to spend 2 hours washing it with his power washer, streaks can still be seen.

Once the right paint was actually delivered, it was 12:30 and the painters said that they didn't want to start today and would come back Saturday.

Cut to the next morning for my actual paint job. 1st day - great progress. 2nd day figured they would go back and fix everything they had missed. They sure didn't. When I noticed paint on my tile and hardwood, I was told "WD-40 or maybe paint thinner" would help get that out. Great. Exactly why I hired professional painters. Constantly finding new splatters all over my hardwoods and tile. You can see the old paint almost the entire length of the seam with the tile.

I wrote to Paintzen to let them know what a disaster this had been. They asked for the opportunity to send someone to fix everything. I told them I couldn't take more time off work, and they promised to have someone come on Saturday. ANOTHER Saturday spent waiting on painters, NO ONE SHOWED UP. No one even called to say there MIGHT be an issue. Monday morning I get an email saying they're sorry, there was a glitch, but someone can come next weekend, no thanks.

They charged me $850 for a tiny bathroom and small kitchen. And they've offered me a 5% discount for all of this trouble. $40? For the amount of time I have personally spent touching up their sub-par job, scrubbing my floors and tiles with paint thinner, and taking time off work and ruining two saturdays, one sunday, and a monday night???? HIRE REAL PROFESSIONALS AND DON"T WASTE TIME WITH THIS.

Wow, just wow. A month ago, I found out about Paintzen on here and immediately got in touch with a manager by the name of Ivan who was such a great pleasure to work with. I had a color in mind for my repainting project, and he was able to send 3 color samples before I selected the right one.

Painters came over on a Saturday, and got the job done in less than 3 hours. I came back and couldn't believe this was my same apartment! Amazing work by both Gabe & Belle (painters). Thank you Ivan, Zach & Russ for helping me put this together. Highly recommend to anyone that wants/needs repainting done!!

I will be fair in my review. Some parts of the project was done well. But I had to hire 3 other people to fix certain parts after the Paintzen crew left. The PaintZen crew came with a broken spray gun and painted my front door like a graffiti. They refunded me $100 for the bad result and told me they weren't able to return to fix it and other parts of the project for another 6 months. They did a much better job with wallpapers compared to paint, but I still had to hire someone else to fix some parts. I agree my project was not an easy one, but for something that I paid for USD$13k, I expected a lot better than what I got.

I was looking for someone to paint my one-bedroom apartment in Sunnyside, Queens. Bounced around and found Paintzen here on Yelp.

Very, very happy I did.

Very helpful and easy to get a quote (via email and calls). Very quick to start and finish the job. They take care of the paint and will FedEx large samples for you to look at on your walls.

The painters themselves were prompt, neat and excellent. And the followup all the way through the project was 100% professional.

I see no reason to look anywhere else if you are in the New York area.

Once again an absolutely stellar job. I worked with Meghan and Zach; both rock starts. Meghan to get the job to price I was looking for and Zach to manage the job.
Everyone that works at Paintzen is extremely knowledgeable, professional and easy to work with.
The job was executed flawlessly and I'm delighted.
Thank you again for another excellent job !!

I never leave reviews, but my experience with Paintzen was awesome from start to finish. Their quote was one third of the cost of other painters I was referred to, they were communicative through the booking and lead up to the job. My painter, Mike was super friendly and skilled. He was on time, explained everything he was doing and checked in to make sure I was happy with the progress. A foreman came to check on the job and was also friendly and informative. The job finished more quickly than I anticipated and my son's room looks beautiful!
I would definitely recommend to anyone looking for a seamless and quality customer experience!

There were some issues that came up, but I'm giving 5 stars because of the way they addressed them.

I got a few quotes from other painters in the area and they were the best priced. I was able to schedule the paint appointment pretty quickly. They finished the job in 2 days!

Unfortunately, a wall anchor was damaged and the paint on some of the doors ended up sticking. I informed the project manager, Zachary, and he was so nice about it! They eventually came back and fixed everything!!! I really appreciated their customer service.