Paws With Claws Pet Spa & Resort

If I could give this place ZERO, I would. Took our dogs in and was quoted 2-3 hours. FIVE HOURS LATER, we pick them up and immediately noticed thing weren't usual, but didn't notice how bad until we got home!

They cut all of my dogs long hair off and made both of our dogs look choppy all over!
I called and left a voicemail about my anger about the cuts and the price they thought was worth the work they did.

Did hear back so I called again the next day and spoke to the owner!

Explained to her what was wrong and she said "most people want this cut in Arizona" and if you look back and their bad reviews in the past she states the same thing. That's her excuse for doing crappy work.

I told her to look at the picture she sent us and tell me she believes that's good work. She said "I can see where it's shorter than other areas but that's what most people want in Arizona"

I asked for a refund and she said "we did a good job and we don't do refunds"

We had to dispute the charge because she believed she did good work and even admitted they should've done a consultation but the front desk girl "was new"

They as groomers should see a dog like mine and know how to care for his hair.

I'm attaching what a good groomer does versus what they sent my dog home looking like.

DO NOT GO HERE! RIP OFF COMPANY

The bandana pictures are how he's looked after his grooming normal, and the ugly pic is what they did to him.

UPDATE: just texted us and said that the haircut is normal in Arizona!!

NO ITS NOT

So so glad I finally found a awesome groomer for my Shanti and Devi:)
They never looked so good...!

Zero stars.

On 9/2/23 our precious Bentley (Frenchie) endured traumatic negligence in the hands of business owner Vlada and her staff. Vlada made the decision to allow Bentley to be in distress for 58 minutes before her staff called me to say that "Bentley was having labored breathing, his tongue is turning purple and he was having trouble standing." When I arrived to pick up Bentley (6 minutes from receiving call) Bentley was handed to me in my arms limp! This grooming appointment landed Bentley in the Vet Emergency resulting in surgery. I contacted Vlada via phone call to find out what happened & what they did to Bentley, this is when I learned from Vlada that "she & her staff person pocked around Bentley's throat 4 to 6 times" when questioned on what qualified them to do that they're groomers and why wouldn't you have communicated this to me when your staff called or when I picked him up, she had the audacity to say "if you would have asked for me I would have come out to talk to you." Even after hearing how poorly & unprofessionally she handled this traumatic experience, in good faith I asked this business owner to do right by Bentley by covering his Vet medical bills to which she has been completely unresponsive to our reasonable ask. DO NOT trust your loving fur babies in this callus, neglectful business owners hands. Pet Parents beware... share with other pet owners. Ooh and she billed my son for servicing Bentley as they made the decision to continue to service Bentley while he was in distress; they internally cleaned his anal glands & cut his nails while he was in crisis! UNBELIEVABLE..........

Vlada your response yet again shows your lack of integrity as a business owner! You're out right lying publicly. You NEVER stated to me you administered CPR, I asked you if Bentley was unresponsive when you said "you and your staff pocked around" in Bentley's throat you said No, so why would you be administering CPR to a dog who isn't unresponsive? You also state you stopped services yet you billed my son for full services for Bentley.
Which is it!? You administered CPR and didn't call a Vet you called me, you stopped services yet you billed. DO NOT take your loving pet to this groomer! You'll regret it.

Love this place! Super cute and clean with reasonable pricing. My small Maltese got full service groom, which includes bath, cut, nail trim, and teeth brush for $60 and I'm totally satisfied.

For me, it doesn't matter even if groomers aren't like super skillful, as long as they groom my pup clean and look okay-ish and gives some love and care while grooming, I'm totally ok with it. But this place, this nice sweet groomer, I could tell she'd give some love and care to my pup AND she did a really good job grooming my pup. She asked what I wanted for my dog and she really did groom my dog as I said and even better. My pup looks so so cute now!

And I liked how this place has text communication system as well as phone and online booking system!

I will definitely come back here again!!!

I could cry over how relieved and deeply appreciative I am of the handle and care they took with our HIGHLY anxious dog, Scout. They took their time being with him and calming him. It has always been a struggle to take him to the vet and groomers and I have to admit, I gave up taking him bc it was a source of anxiety for BOTH of us. BUT it was time, he had matted hair that was getting out of control. Vlada and her team are truly a godsend. Not only did I not feel judged bringing him in looking like a wild animal but I felt very understood and felt her patience with us while we navigated a muzzle on him. I have never had a better experience with groomers such as this place. I'd 100% use them again if they'd have us!

Got an appointment quickly, staff was nice, dog was happy. No complaints, good price.

My mom found this Pet Spa and recommended it to me and I couldn't have been happier! Chia, our little Pomtzu got a spa day and she came back looking super adorable.

I think this place is really great because the dogs are never ever stressed out when they come out to meet their owners. I've seen my mom pick up her dogs and I've taken Chia here before as well and we had incredible results.

Chia was severely overheating with her long hair so we decided to get it trimmed pretty short for a Pom, and Tina the stylist did an INCREDIBLE job!!! We really love the way Chia looks after her haircut, she now looks like a baby Shiba Inu which brings us a lot of joy because she finally looks comfortable and doesn't look like she is overheating.

It's a super safe place for your pups, we love it and we were very happy with our service there. They really do a great job!

I took my cat for a grooming session (just a bath & brush) on August 31st, and noticed behavioral changes when we came back home. My cat seemed stressed but I did chalk that up to usual stress whenever she leaves the house. But she did not eat her food all day and half of the next. She began to have difficulty jumping from place to place and would end up falling on the ground ungracefully. This morning, I noticed blackened areas on her left hind leg. These were super noticeable because her paws and legs are completely white. After lightly touching them to see if it was some sort of powder, I've confirmed that it's the change of color in her skin and that it was a huge bruise.

After recounting our days and steps to see where these bruises came from, I know it all started after a grooming session with this business. I am very upset, I can understand that cat grooming can be difficult but there should be a line of how much force is being used to restrain cats.

Update: the owners reply claims she refunded us for the "haircut portion." For one, this did not happen, and two, that stool leaves a 150$ bill for a terrible service.

Evidently a "haircut" means shaving your dog down to next to no hair. We requested them to be "cleaned up to be ready for summer, but nothing crazy." The girl at the front desk told me that there's nothing in between a haircut and a trim. So I guess it's either get your dog cleaned up a bit or have them take 2 inches off and leave your dog furless.

I now have a German shepherd who looks like a freshly sheared sheep and a pit bull who looks like a mountain lion. I don't see how anyone who's groomed a dog before could think that someone could actually want the "style" that they gave to my dogs. I'd suggest being VERY CLEAR on what you want. Thanks for the 10% off of the 200$ tab. 180$ to have my dogs looking terrible for the next two months still isn't what I'd call a good deal.

Edit: The owner called the day after posting this review and she asked what she could do to make it right. She admitted there was some miscommunication on their end but the excuse was that "take a little off and get them cleaned up can mean different things to different people." Evidently that spectrum goes as far as shaving a German shepherd bald.

I said if they knocked half of the price off that still wouldn't fix it, but we would feel better about giving them further business. She offered an additional 15% off and refused to go any further. So, still, we've paid 150$ for our dogs to look ridiculous for the next two months. 0 out of 5, will never come here again.

We were traveling down to the valley last minute, which is where we always get our dogs groomed, so we called every groomer to try to get our dog in (normally we try to book weeks in advance). Everywhere was booked, including Paws with Claws. Paws with Claws called us back an hour later and said there was a cancellation and they could get our dog in, which we appreciated the call back.

My husband dropped our dog off and left smiling after seeing how friendly the staff was with the dogs there. They also do not use cages/crates.

The dogs that were there at the time were all very small so we were a tad nervous dropping off our 80lb nervous doodle, but they did SUCH a good job and our dog left happy. We always groom our doodle even all over, rather than the classic doodle look. We've dropped our dog off at a groomer, asking for even all over and picked him with the fluffy ears and snot more than we've picked him up with the cut we asked for so we were super pleased that they listened to what we were looking for.

It is a bit pricier than our normal place we go to when we are in Phoenix, which is the only factor that may sway us to go there instead.