Perez Enterprizes

These people are the WORST! I have complained to Lowe's (who I bought my dryer from), Mega Plumbing (who they fall under the service-umbrella of), and Lowe's management (to get them removed). I had a gas dryer install and holy hell, the first guy came out and was a real ass, then finally admitted he wasn't qualified to work on gas products, second guy did it, and then the entire business proceeded to lie constantly about Norfolk coming to inspect the work. I finally had to angrily call Mega (because Perez finally admitted scheduling wasn't their job, but all along have said that they have to schedule with the city, NOT the customer). They have cost me 2 days of work and genuinely seem pretty damn happy with themselves. HORRIBLE AWFUL PEOPLE. Go anywhere else.

My hot water heater ruptured on the 16th of March I went to Home Depot to inquire about getting a replacement. They took down my information and told me I would be contacted by one of their contractors that represent Home Depot. I received a call the following Monday from Perez Enterprizes and scheduled a replacement the next day. The charges were fair to include a city permit and permit application fee. After the technicians arrived they removed the defective one and installed a new one. The techs were amazing and did a great job. After the work was complete I had sign their paperwork and choose a day for the city inspector to look at their work. I chose 3/25/24, mind you I paid for all of this on 3/18/2024. Well I called the city today on the 25th of March to find out what time they were coming and they inform me there was no permit as the application for the permit wasn't paid by Perez Enterprizes. So I took a day off of work today unpaid to be here for the inspector to find out they are not coming. So I called Perez Enterprizes and a person named Rick answered and when I informed him about the issue he says he is being told we just did the work Friday and there wasn't enough time to get the permit. None of what he said is true, I called on a Monday and the water heater was done on a Tuesday. He then said he could promise that I will be on the schedule for tomorrow, which I responded so I have to take another day off work unpaid, to which he says what would you like me to do and I said well you haven't even taken any responsibility for my time being wasted and you haven't even offered an apology of any kind to which he responds "I am Sorry". Although the workmanship was excellent do yourself a favor and don't solicit them for work because the professionalism of the management portion of this business is lacking severely.

I got my water heat installed in a professional and timely matter today through Home Depot by Perez installers.

I am so thankful to God for these two men because they were so respectful to me and my home.They arrived on time.

Katherine was so friendly and she put my mind at ease.After speaking with her, I quickly cancelled my previous appointment with another company because she offered a better deal.

I think the price is well worth what I spent.
Thanks guys and may blessing always be with you all.

I'm not sure if it's Home Depot or these guys but they were supposed to install our gas range. No calls after delivery by HD. We contacted HD support and they supposedly contacted Perez, and gave our number. No calls--no return calls, even after numerous attempts. I ended up installing the range myself, since it was a replacement anyway. We bugged Home Depot and got refunded our 200.00 fee--and we still have our old
Stove in the garage. What a disappointing experience.

I tried buying a range including install from Home Depot. These people were so rude I just decided to cancel the order so I didn't have to deal with them anymore. Hopefully Home Depot picks up that they are losing business due to this partnership, because Home Depot has always been pretty good in my experience.

piss poor company. Their communication is horrendous, work ethic is non existent, and customer care was shit into the toilet. highly DO NOT Recommend this company.

BUYER BEWARE!!!!! We went through Home Depot to order a 50-gallon water heater and to have it installed by one of their "experts" at our specific zip code. (Our old water heater in our home was still functioning but was showing some corrosion and we decided to have it replaced.) My boyfriend is a new homeowner and we thought that we were in good hands with Home Depot and one of their trusted installers...well...the experience was not great. They were quick to get it scheduled and send someone out and that's when the problems started. It was installed on a Thursday and by Friday night, our circuit breaker had popped and we had no warm water for 3 days. The unit itself exhibited signs that it had caught on fire and had scorch marks at the top. It had been installed INCORRECTLY. When I was finally able to get someone to understand the urgency and send someone out there, I really thought our new unit would have been replaced. The original installer had connected the wiring incorrectly and the internal wiring had been scorched and had to be replaced by the company's foreman. I assumed that since I paid for a NEW unit (not a scorched one in barely a day's use) the unit would have been replaced...but after numerous calls to the office and given several excuses: the owner and foreman were both off, the owner had a death in the family, the foreman wouldn't have just left a damaged/faulty unit unless he felt it was in good working order...I finally informed them I would be getting with a fire marshal to check the unit...and they still didn't care and stated that they had a post-it note reminder on their computer to have the owner call me back...I'm still waiting for that call back from the owner more than 2 weeks later. I paid $1264.24 ($447.00 for install) Again...BUYER BEWARE and I will definitely be posting a video/pictures on social media sites to warn others.

I went through Home Depot in order to get my water heater replaced which put me in contact with Perez. After reading through the reviews there are a few things I agree with and some I don't. Here are my takeaways:

1. The women in the office are responsive however one woman definitely lacks communication skills and talks a little rough to you.
2. The pricing was fair, however, I saved a lot of money buying the water heater and drain pain myself instead of having them buy it and bring it to me.
3. The installers were really nice, knowledgeable, and professional during the install. They were able to install everything in a timely manner.

All in all, I recommend this place if you have a very simple water heater replacement job. I can't speak for anything else because I haven't used them for anything other than the aforementioned work.

I purchased a toilet from Home Depot and Perez Enterprises were the installers. Installer was very rude about a toilet install that needed the cut off valve replaced after 20-25 years old.Installer said that it is not leaking so we don't change them out. Replacing a brand new toilet and leaving rusty valve on the toilet is just bad installers. I called Home Depot and they put me through to talk with Perez Enterprises, when I talked with the office associate she was very rude as the installer was when he was at my house I called Home Depot back and got my money back for a piss poor and lazy and rude Perez Enterprises, now I will be contacting Home Depot organization to discontinue there service with Perez Enterprises, all you have to do is go look at their reviews, bad reviews with a overall rating of 2 says it all.

My elderly mother purchased a dishwasher from Lowe's. 10 days later a field tech from Perez showed up to install it but told her he couldn't because there was no shut-off valve on the water line. There IS a shut-off valve in the cabinet right next to the dishwasher. Perez scheduled an appointment 2 weeks later to "evaluate" the situation. The tech never showed up. After reading the other reviews, I'm not surprised. This company is unreliable. I don't want them on the property. I have no confidence in them.