Phillips Ballenger

Attorney Tiffany Ballenger and her team were excellent in handling both my trust and my mom's trust! A few years back we had a not so good Attorney do my trust. I never realized how much of a mess it was until I was at the end of refinancing my home. We did a lot of research to try to find an Attorney that specializes in Trusts. Tiffany was amazing, kind, and very informative! The time that was spent with us, as well as Laura going over our finalized trust to make sure we understood every single part of our trust was so very helpful to us! We would highly recommend Attorney Tiffany Ballenger for any of your Estate planning needs!

They are amazing, very professional. my estate planning was so easy, we discussed what we wanted to include and they asked great clarifying questions. The signing of the documents were easy and they were pleasant to work with. Tiffany and Team are great, they told me the cost upfront and how the process would unfold. No surprises and easy to work with.Highly recommend.

As being new to town. We were referred by a friend for estate planning. Amazing office staff and Tiffany and Katarina are amazing.. I HIGHLY recommend.

I'm 27 years old and this was my first time hiring a lawyer to represent me in a contract negotiation. The first red flag was when they refused to provide me with a rough estimate of how much it was going to cost, despite providing a copy of the contract ahead of time at their request. But I decided to hire the firm anyways because I felt comfortable with Atty. Ballenger-Floyd and genuinely thought she would have my best interest at heart.

Not long after they began work on my case, I was being badgered by their legal assistant via email and phone to replenish my retainer without ever being sent a bill. After asking to see a breakdown of hours before sending more money, the response times slowed and priority given to my file diminished despite the fact there was a hard deadline approaching (aka my wedding day).

After numerous replenishments of my retainer, my Fiancé informed me of the amount his Lawyer had charged him to draft the contract, negotiate with my lawyer, exchange countless emails and phone calls, and all for a flat upfront fee, nonetheless. Having this information I was OUTRAGED at the amount I was charged by my lawyer. I began dissecting the bills and saw ridiculous charges for admin fees such as "Review & Update Matter Calendar" "Admin, Filling, Organization, Emails & Scheduling Tasks" , unnecessary "research" work by her law clerk, work charged double time by her and her law clerk, etc. Initially I felt naive and idiotic for not reviewing each and every bill before giving her any more money, but in the end, I had already invested so much that it would have been a nightmare and even more costly to start over with a new firm.

After an email requesting a call from my Attorney to discuss billing went unanswered, my Fiancé and I called and were directed to speak with the Law Clerk. After no clarification was provided on the call, my Fiancé and I were both upset and requested that Atty Ballenger-Floyd call us back immediately. After days go by with no response, I finally receive an email from Attorney Ballenger-Floyd with a SCATHING, unprofessional, demeaning and insulting 9 PAGE LETTER. In all honestly I'm sure she spent more time on this letter than my case as a whole. I was in tears reading it and am still in shock as to how she thought this was appropriate to send a client.

At this point, I just wanted her out of my life and didn't care that I spent an egregious amount of money and would never get a dime back. But it doesn't end there. The contract was finalized, my fiancé and I both signed it at his attorney's office in the presence of a notary (with the expressed permission of my Attorney). And after all this, Attorney Ballenger refused to sign it unless I again replenished my retainer because she needed to do a "final review" of an already finalized contract. She literally held it over my head, knowing that my wedding date was quickly approaching. So again I bite my tongue and paid her so I could get married.

Overall, this was a terrible experience for me and I definitely WOULD NOT RECOMMEND. They're warm and welcoming until you start questioning their billing practices and by that time you're pot committed.

Our Trust update and Estate Plan process went so well! Tiffany, Laura and Becky were thorough, professional and responsive. We will refer our friends/family to Phillips Ballenger and look forward to a continued relationship as life events lead to future updates.

My wife and I have been going to Tiffany for over 4 years now for our estate planning and business entity management/creation. Tiffany not only provides us with a wealth of knowledge during the process every time we meet with her, but we feel so protected and valued with her wisdom. In addition, we have developed a personal relationship with her and as her clients, we feel like we genuinely matter to her. She has been one of the strongest additions to our circle and we feel she is the perfect solution to other potential client's numerous needs. She is the right choice!