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Review Highlights
“Both before coming out and in person, Kevin explains every step of the process and why he is doing what he is doing.” in 3 reviews
“He gave me a quick call to suggest a process to put a new backing on it, thus extending the life of the rug.” in 2 reviews
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About the Business
Business owner information
Kevin K.
Welcome to Pinnacle Eco Clean! For nearly 40 years, our family-owned business has been providing high-quality carpet cleaning and related services in the Rochester, NY area. Our technicians are thoroughly trained in the latest cleaning techniques in order to produce a consistently excellent outcome. Air Duct Cleaning Area Rug Cleaning Carpet Cleaning Commercial Carpet Cleaning Dryer Vent Cleaning Floor Cleaning Oriental Rug Cleaning Pet Odor Removal Tile and Grout Cleaning Upholstery Cleaning Oriental Area Rugs for Sale Oriental Carpets for Sale Commercial Dryer Vent Cleaning Multi-Unit Dryer Vent Cleaning Upholstery Spot Removal Upholstery Stain Removal Professional Upholstery Cleaning
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Overall rating
11 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Amy B.Rochester, NY23917Oct 26, 2020
Great company to work with. Employees are super professional and good at their jobs! Cleaned all the carpets in my home, taking great care with the furniture and was done in no time! The house looks and smells fantastic!
Helpful 1Thanks 0Love this 0Oh no 0 - Marilyn F.Rochester, NY081Jul 23, 2021
So glad we found them. They've cleaned our air ducts, two rugs, and basement carpeting. I can't say enough good things about their staff, eco-friendly cleaning products, outcomes, overall service, and professionalism-plus they leave no mess! They show up when promised and are patient with questions.
Helpful 0Thanks 0Love this 0Oh no 0 - Kristen F.Rochester, NY1181818Jul 12, 2018
I sent an email to the company via the website late Sunday night/early Monday morning and received a call Monday late morning with a response. I needed my carpets in my new home cleaned specifically on Wednesday (two days away) due to movers and remodeling being done. They were able to accommodate my time frame. Two men came right on time and got right to work. They cleaned the carpets in my large master suite, walk in closet, hallway, spare bedroom, and the stairs all in an hour. When walking into the house I could smell the cleanliness! My carpets look and feel brand new! I am very happy and will use this company in the future!
Helpful 0Thanks 0Love this 1Oh no 0 - Grace I.New York, NY2195Jan 28, 2018
I went to Pinnacle because I have a gorgeous antique oriental rug that had picked up a musty odor from storage, and this was the best customer experience I've had in a while. Kevin was as nice as it gets, and clearly very knowledgeable. He was very up-front about both costs and what my expectations should be, and in the end, my beautiful oriental rug looked (and smelled) better than ever after. The work was quick, fairly priced with no hidden costs and no pushy sales. I would 100% recommend them to anyone. Thank you again!
Helpful 0Thanks 0Love this 0Oh no 0 - Olivia F.Rochester, NY021Jan 30, 2018
Very pleased with Pinnacle! Prompt response to my online inquiry, fair pricing and timely, professional cleaners! Two minor stains were removed for no additional charge. Will have Pinnacle back yearly to maintain our wall to wall carpets.
Helpful 0Thanks 0Love this 1Oh no 0 - laura W.Memphis, TN283555114Aug 2, 2013First to Review
Kevin and his team are great. Not only did they clean our huge school in less than 8 hours, they even did our main office for FREE. They used a low moisture encapsulation system and our carpet was clean within a few hours.
Scheduling was incredibly simple as was payment. They are flexible, professional and thorough. Highly recommend!Helpful 3Thanks 0Love this 0Oh no 0 - Joyce N.Rochester, NY04Apr 26, 2017
I have three old dogs and need to have my rugs and carpet cleaned often. They do a great job of removing the stains and odors. They can now dye areas of the rug that are stained. I am planning on having this done soon. They also cleaned my stair carpet, removed fridge on a circular rug and cleaned a silk rug. I collect rugs when I travel. Not only do they financial valuable but also sentimental value. I would not trust anyone else to clean my rugs. And finally, unlike other cleaners, their spot cleaner really works on dog urine.
Helpful 1Thanks 0Love this 0Oh no 0 - Kimberly K.Naples, FL716Apr 23, 2016
I've used Pinnacle Eco Clean several times and each time is the same...excellent! The customer service is top-notch and my floor rugs always look great! Recently, I purchased a MacKenzie Childs rug and when I took it in for cleaning, Kyle noticed the backing wasn't up to par. He gave me a quick call to suggest a process to put a new backing on it, thus extending the life of the rug. I really appreciate the care and attention paid to me and won't go anywhere else!
Helpful 0Thanks 0Love this 0Oh no 0 - Jessica G.Kennewick, WA16165May 12, 2016
My two-year-old got ahold of my older daughter's bright pink lipstick, put it on herself, and then rubbed her face all over my nice light blue and striped upholstered rocker. She also added a few pen marks and other stains for good measure. I had Pinnacle come out today andante working their magic, the chair looks brand new. They also cleaned another upholstered armchair that was looking really dingy, and two area rugs. They all look great. The customer service was superb, pricing more than fair, and I couldn't be happier with the experience.
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