Pioneer Valley Environmental

Plumbing emergency, the week of Thanksgiving with my regular plumber out of town. Started calling around and this company answered the phone and scheduled a same day visit. The tech was kind and resolved the problem quickly for a fare rate. I'd highly recommend!

I had a nasty problem. A failed injection sump pump sewage line.
I didn't even know I had one.
My house is below the sewage line so effluent needs to be pumped up to the line. I had two pumps, both dead. It was backing into the downstairs shower floor. PCE came out immediately. They contacted Webb supply in Hamp and purchased the new pumps before they closed. They came at 2:30 we had service by 7. Justin was knowledgeable and courteous. I must admit to great joy meeting their truck; I had a serious issue. I could not use the potty. These pumps are not cheap $1,200 each plus installation. It was $2k/pump. Online the estimate for this service was $2k with higher prices in Boston or the burbs.
I was very happy with PCE. My pump was from 1992 by its serial number. It was 30 years old. They last about 20 years. Be aware of the age on pumps in your house or apartment. Very strong rec for PVE.

This is a fantastic company. We first came across them to install a dishwasher and to replace a leaking toilet and some pipes. The plumber, Adam, set up not only the plumbing but also the electricity and carpentry work with two different folks. He responded quickly to texts or phone calls and was phenomenally organized about everything. It was as though we had an excellent contractor.

Another time, we were having water tank issues, and he came right out, on time (or earlier), same great communication. Both the office folks, Diane and Deanna (sorry if I'm misspelling or misremembering your names), are lightning fast with both email and phone calls.

Then, they came out to Granby (which I only found out was outside of their service area because I glanced on their website) without batting an eye when my mom needed a new water tank installed on our property. They didn't even mention the extra drive...

So, when we realized our house was a sauna in the summer, we called PVE for air conditioner, too. Hiring great people seems to be a company policy. Ronnie, Brandon, and Alex were great. Within a week of me calling and saying we were dying of heat, they quoted, and then ordered, set up, installed, and permitted a mini-split air conditioner that works with the layout of our very oddly shaped house ($10,000 including install and ducts for 1 ton and 5 ton units, second floor, for those who read reviews for price).

They cannot be normal HVAC people; they installed it like engineers, setting it up so that we get maximum coverage for minimum energy. They paid attention to all the details, from whether we wanted a pipe to be a corner or a straight line, to tidying all the little pipes and bits of plastic.The unit itself is super: you can angle the fans and choose which side the AC comes out on. And they were all utterly pleasant, friendly, and on time or a bit early. Highly recommend.

Awesome job great timely manner would recommend to anyone very professional
Planned out what needed to be done without ripping and tearing things apart first

Pioneer Valley is a great company. I had a leak in my dishwasher. First, I called a different company, who shall not be named. They didn't want to do the work until the floor underneath the washer was cleaned. They gave me the name of big environmental company who wanted $10,000 to clean under there. Yes, that's ten thousand dollars. They were talking about ripping out cabinets, floor, outside wall. I told them to take a hike.

So, I called Pioneer Valley Environmental. They came out the next morning, fixed the leak in two hours, and charged me $228. Who do you think I'll call the next time I need a plumber?

I highly recommend them!
- Tom Gosse

PVE has been extremely accommodating and efficient in making our HVAC run smoothly. They go to a great effort to test and diagnose, so as to not replace equipment needlessly. Meanwhile they show up usually the same day or have done so for me when the heat was down; and I really appreciate that very much.