Polo Cleaners

Out of business per the time of this review. They had been struggling to keep the doors open post-Covid. Perhaps too many bad experiences prior to that as well.

Terrible. Do not risk your clothes here. I took a brand new WHITE suit jacket in for cleaning - it had a small coffee stain on the sleeve. It came out muddled grey and riddled with stains. They argued with me that it had been grey when I dropped it off. They asked for more time to fix it, I agreed. It came out worse than before. Am currently in small claims process for reimbursement of the $329 I paid for the jacket just 3 months before they ruined it. Pics are: advertisement for the jacket, me wearing the jacket in late May, and the jacket after cleaning.

Just say NO! They don't speak English and it will end up costing you.

They advertise (sighnage) "laundry service" along with dry cleaning. That means socks, undershorts, etc. in a washing machine. Ok, that's what we needed so instead of driving into Manassas on 234 to New Image Laundry, we decided to save the trip and try Polo Cleaners. Huge mistake.

6 pairs of underwear, 5 pairs of sox, 3 pairs of shorts, 3 pairs of pants, 7 shirts (polo) and a partridge in a [bleeping] "pair" tree.

I told them repeatedly "no dry clean, no dry clean, just laundry". They nodded emphatically and said it back, "just laundry, no dry clean". Then before leaving I specifically said "no dry clean, right?". They said "no dry clean" and nodded. Thank you and thank you and we were on our way.

Then they dry cleaned and pressed everything.

Now I don't have an issue with the dry cleaning and the job they did, short of it being EXACTLY what I told them NOT to do.

What I have a problem with is that I told them no dry clean because it is all washing machine fodder. That costs $15 to have washed and folded at the little cleaners named New Image Coin Laundry. Instead this "laundry" cost (#%*%#) $85 dollars.

Like the other sign said "Dry cleaning" and they cleaned my wallet dry too!

The ONLY reason this is getting one star is because the female owner apologized to me for her husband's behavior. I brought in a custom made Phantom of the Opera cape who was VERY expensive. He wanted to charge me $70 to dryclean it. It had a few stains on the inside of the cape so I asked the husband if anything were to happen to it during his cleaning process (like the beads falling off, etc) he screamed at me, then snatched my dry cleaning ticket out of my hand and told me to get out. The wife followed me to my car, so I opened the window to speak to her. She then wouldn't let me leave! She had her arms IN my car. Finally I told her, unless you want me to drive away with you hanging from my car, you should probably move back now. She finally did. NEVER GO THERE. They're wayyyyy over priced anyway. And their ad for "Same Day Service" is total nonsense! I asked about it previously. They don't actually do it on the same day.
STAY AWAY FROM THIS BUSINESS!

TELL YOUR FRIENDS!!!

The "worst" customer service I've ever seen. They have a sign up that says in by 10 out by five same-day service. I got there at 9:50 and the front desk gentleman wants to talk down and yell about how I am waiting till last minute. Last time I checked they were in business to do dry-cleaning not sure what they expect. They just lost a very frequent customer.

I had two suits taken in late March for around 120.00 dollars. I was at work last week when a co-worker noticed that I had a one inch tear down the seam of the right leg. I just figured that the cleaner would fix his work as I've been a loyal customer for over a year. Instead the owner was extremely hostile even after discovering a second tear in the crotch of the pants while arguing with him. I was told I should have noticed this earlier and three months was too long for him to fix his work. I tried to calmly explain to him that I have many suits and have only worn these pants a few times since the alterations. He became very upset and combative with me even with two other customers behind me in the store. No refund was offered and he wanted to charge me to fix his work. I've never written a review but found this experience so appalling that I had to do something. Buyer beware here!!!! Find another dry cleaner!!!

I signed up for Yelp just to leave a review about this dry cleaner.

How to say this without vulgarity.... I was flat out ripped off. Took in a vest and had them sew on three small patches. I wasn't given a price by Mr. Personality who took my vest and patches because the person that sews wasn't there.

When I picked up my stuff today, Mr. Personality scans the tag and says, "$70." I about had a heart attack. I wonder if they charge by the minute because only took about 3 minutes to sew all three patches.... That comes out to $23.33 a minute. If we were to put that in to an hourly wage we're talking $1400. I should have learned to sew instead of going to college!!!

Bottom line - if you want to get ripped off, go here. I will never go to this place again and will inform everyone I know not to go here either.

If there was a way to give less than 1 STAR, we would. This cleaner has the worst customer service. We have gone three times and had terrible experiences each time. Gentleman won't get off his phone while customers are waiting. When collar tabs were missing, I asked if I could take from his pile, he yelled at me when I tried to take 4 sets. Even though I had four shirts. The last time we went in, the woman told me she wanted to charge me $10 for one shirt. This was due to me not having cash. Their policy clearly states they charge an extra .50 cents if under $10. The woman then demanded I go to Giant to get cash. I continued to argue and she eventually gave in. Stay away!!! Plenty of other cleaners to use.

We went to this cleaners because it was in the shopping center we frequent. However the man was super rude and was annoyed that I asked him if they did same day service. A simple no would have done I didn't need the rude attitude. So we went somewhere else. I don't recommend this place.

One of the worst dry cleaners around. The grumpy miserable owner / manager overcharged me twice and got pissed when I asked him about It

They have bad customer service and there's 3 other places that have better service and price.