Polo Cleaners

I went there based on a recommendation for their seamstress. I had a dress that I was going to wear to my daughter's wedding that needed some alterations. My very expensive dress was literally ruined beyond repair by the seamstress.
The only reason I gave them one star is because I didn't have to pay for the hack job. That a good thing because I had to find and buy a new dress.

I have used these cleaners for 8 years. Always had great experiences. Until today. I have a business in the same center and the cleaning business decided to shut our water off with zero notice. My business is centered around the use of water in the morning and we can't work without water. I went to the cleaners to simply ask them when the water would be turned on and was met by an extremely aggressive man who called me a f*cking b*tch. Will never use their service again. Insane. No excuse for him to speak to me that way.

Although this cleaners is super convenient to my home, I'm in search of another dry cleaners. They're ridiculously expensive for normal dry cleaning...just some women's shirts. I also feel like they overcharge because my women's shirts don't fit well on their equipment because they're too small.
They do get to the clothes dropped off pretty rapidly & have a text system to notify customers when their cleaning is ready for pickup. Just feel like I'm getting ripped off here.

Great customer service. Fast response too. I brought in some napkins to get washed and ironed. Didn't know household items like this take a few days normally. Was told it would be done Fri. She read my face and asked if I needed it for Thanksgiving and I said yes. She said ok pick up Wed after 4 which was fine. Got message from them late Tues to say they were ready. Thanks for rushing this !

The boss is unprofessional and rude. Look at the screenshots of my experience. Wish the boss would know how to respect people! If you want to have a bad mood , just go there!

Customer focused. Nancy & team always take good care of my dry cleaning needs. Thank you Polo!!

Great service always ! We love it . Made the sweaters look like new ! Thanks so much !!

Exceptional customer service. Your items are done in a timely manner. Addie, the seamstress is a miracle worker, She does phenomenal work.

We have been using Polo Cleaners for over two years and on a regular basis. From dry cleaning suits, to comforters and regular laundering. We have used most of their services.

There have been a few occasions where we were overcharged, and there was an obvious attitude from the staff when approaching.

There have been occasions where items have gone missing.

There have been occasions where the seamstress has completely wrecked sinple items.

With every fragile, expensive or important item, we have asked Polo IN PERSON, if you hey we're confident in being able to service the item.

Most recently they accepted an item that was very old and priceless. They fully understood the importance and fragility of this item. They returned it at a premium with iron burns and new stain. When showing obvious displeasure, they offered to remedy the situation within a few hours. They delivered the item, with stains partially removed... And holes left in its place.

Here's where it gets bad.. their response was,"Well, there's nothing we can do about it now." We mentioned that we will voice our opinion about our experience with their service. Their response, " We've been in business for 25 years, your opinion won't make a difference."

I can understand if this was a discount place, but they are double to triple the price of anyone in the area. When paying a premium, there should be premium service that treats their customers well. This place has proven to be the opposite. Time and time again. Shame on us for giving them another chance.

Others in our community have experienced the same type of issues with Polo over the past few years. Luckily, they provided plenty of recommendations in the area.

Go somewhere else unless you want a repeat of the same.

Customer service with a smile even with a mask on. Nancy has a great smile she does it with her eyes. Setting up an account was easy and painless. Look forward to many years of service with Polo Cleaners.