Premier Periodontics

You will be charged for services that were not performed. Bad Front desk, so very rare chance that you can resolve any billing related inquires. The doctor couldn't perform the procedure and was asked to go to another specialist but still ended up with heafty bills.

They may be very good medically but customer service response is bad. I called and left message that was never returned. After several weeks I placed a second call and spoke to someone with a promise to call me back after checking with dr, Again I had to call back over a week later only to be told to go to my dentist for something the periodontist prescribed. Very time consuming and annoying

One star because of the Bellevue staff. Aggressive and rude when I called to inquire why they had not issued a refund for a double payment they received. Patient paid, and then clinic billed the insurance company. The insurance company paid and the clinic did not send a refund to the patient. Patient's representative had to call the clinic and ask why a refund had not been issued. Learned during the call that the insurance payment was issued nearly a month earlier and that indeed the clinic did owe a refund payment. The clinic did not explain why they had not issued the refund payment yet, and wanted to "confirm" the patient's address to send the refund check. The clinic has been sending bills to that address for months. Once patient's address was confirmed, the clinic stated it "may take a month" before the check is received "because the mail is slow". Clinic and patient are both located in Bellevue. Snail mail from one Bellevue location to another Bellevue location is typically one day. As good as the doctors may be, my recommendation is to consider other treatment clinics.

I was a patient at the Everett office. I always paid after my visits. After my last visit I realized that they had charged me for bone implants. I tried several times to explain I never got bone implants. I even went to the office for ex rays to prove that I had not received the implants. I was charged over a thousand dollars for this. I have called the office several times to request a repayment. I was told that they would not refund the money and that they wouldn't even do the implants that I paid for. Very poor customer service and I am not happy to give away over a thousand dollars. I would not recommend Premier Periodontics because they are not honest or trustworthy.

Today I reluctantly paid $185 for literally 10 minutes of service. My dentist, of 30 years, recommended Dr. Toloue at Premier Periodontics on Mercer Island for a "deep cleaning" service. I was told that I would need a full examination before any services could be performed and understood that it would take about an hour.

After waiting 20 minutes in the dental chair, Dr. Toloue came in with her assistant and checked my gums. I could see on her computer that my dentist had already shared my x-rays and records, including my recent gum check. I was then given a standard form outlining the costs and plans for my deep cleaning. Total time in their office was maybe 30 minutes.

As my wife had booked the appointment, she called back to discuss my frustrations and the costs. She was told there would be no negotiations regarding the $185 except for a small discount if we paid the full amount by check instead of with our HSA card.

I then called their office and was told that Dr. Toloue wanted satisfied customers and that they would discuss my situation. I never got a call back and then the bill showed up in the mail.

What happened to happy customers? Where is an email address on their website? To be clear, I am not happy and I don't feel that I received a full examination, explanation of the process, nor anything worth $185!

I will not be visiting Premier Periodontics again.

Redmond Office. Referred by our dentist for crown lengthening (shaving the jaw down to expose more tooth on a molar) and gum exposure. They seriously underrepresented the pain of the procedure and during recovery, and my daughter was crying in severe pain through the procedure and couldn't eat or sleep for days. We had told them she needed extra pain relief, didn't respond to small amounts of anesthesia and had high anxiety about pain from past experience. We specifically informed them she preferred to be knocked out completely, but when we arrived for the procedure they did not have any anesthesia set up for her, just locals. Afterwards, they sent us home with instructions for just Ibuprofen and Tylenol. Seriously inadequate pain relief.
Then when I called the next day to request prescription pain relief, I had to go to their Bellevue office because there was no doctor in Redmond that day. Then they gave us just 6 pills, for just 36 hours, because (Dr told me) they decided to reduce the amount prescribed per patient out of fear of opioid dependency in the general population (regardless of the amount of pain, or type of procedure). Luckily I had leftover pills to tide my daughter over, and after 3 days she was off them.
Would not recommend them to anyone for their unreasonable approach to pain control both in procedures and afterwards. They don't listen to their patient's history and concerns re pain relief and anxiety, as apparently they've decided to allow their patients to suffer unnecessarily because a small segment of the population has a dependency problem.

Keep in mind there is a $250 non-refundable fee and you need to re-schedule a surgery within 5 business days. It seems it is non-negotiable and I had to move my business somewhere else.

This review is actually for the Kirkland office. Friendly, personable, and what appears to be quality care. Professionally staffed. My care has been in the hands of Dr. Wattimena and I appreciate his attention to detail.

Highly recommended Premier Periodontics! I felt very safe during today visit with the best Hygienist Mary Joe!! Primer Periodontics and Mary Jo followed the Covid safety protocol call.

I had a very good experience with Dr. Dkeidek who removed a tooth and installed an implant on the same day. It was my 1st tooth pulled as an adult and I was nervous. They gave me a pill and of course numbed the area and I DID NOT FEEL A THING! I was amazed and thrilled!