Prompt Concierge​ Luxury Services

I never write reviews but since this was the worst experience I've ever had with a business I want to warn others not to engage. I am a busy person and one who likes to do as much as I can online and without calling/speaking to anyone. I specifically use cleaning services that I can book online. With this said I searched, booked and received a confirmation online for their cleaning service to occur Thanksgiving week. Minutes later I receive a text message cancelling my reservation and then a text to call about my service. I first respond asking if my reservation is cancelled and they say no it's not, they just need more information. This turns out to be untrue and the reason for the call is that the time booked and confirmed is actually unavailable contrary to the email and automated and reply texts received. Trying to work with them, I ask for another day and am told the day is confirmed but the exact time will need to be confirmed when they get to office. After multiple calls and emails over the next couple days, the day before the cleaning appointment, the week of Thanksgiving and me hosting, I am told that the second day agreed to is also unavailable with no apology or other options.

Fast forward to today. I am looking for a cleaning service on Groupon and come upon a company. I book a cleaning service appointment online and receive a confirmation not realizing it's the same company from November. A couple hours later I receive a call from an unknown number followed by a text message saying call me we need more information. Seeing this text is from the same number as the November encounter, I ask what information is needed and she says my address. Minutes later I receive a text saying my appointment is cancelled. I know see we are about to go through the same unfruitful exercise again. She then tells me she needs to screen all appointments beforehand for which I reply she has spoken to me previously and if all is needed is confirmation of my address why did she cancel the appointment? I then remind her of our last encounter and says let's just cancel the appointment. Frustrated with her own unnecessarily complicated processes, this business owner then tells me never to book on her site again.

So I implore all of you... do not book any services with this business. They are highly unprofessional, completely difficult to work with and lack any graces for good customer service.