Prowireless

Dropped my iPhone and cracked the glass. I went in to ProWireless Saturday morning and was able to sit and wait while the technician/owner replaced the screen. Price was what should expect for a screen and labor. Satisfied with experience and with friendly demeanor !

My work phone (iPhone 8) had been failing to charge, even after trying different charging cords (you know ... those things that only seem to last a month?). Then, on Saturday, it refused to turn on, even though I knew it had at least a 10 percent charge. I needed it fixed quickly, since I was on-call the next day. I chose to take it here because they are open until 5 p.m. on Saturdays, and they are close to work.

I dropped the phone off around noontime, and the gentleman (who I believe was the owner) assured me it would be fixed that day, and that he would call me when it was ready. So, I went and did some errands while I waited for a callback.

Around 4 p.m., I hadn't heard anything, so I called them, and was told the phone was ready. I arrived to a fully-charged, functional phone! As he had suspected, the problem had turned out to be a faulty charging port, and faulty battery, which were both replaced for a total of $125. I don't know how that compares to other companies, but that price seemed fair and reasonable to me; besides, I was very happy to have a working phone within the same day.

The business, which is conveniently located on Post Road, and has plenty of parking, had a waiting area, but it is closed due to Covid regulations. Displays of merchandise and accessories appeared well organized.

I gave four stars, instead of five, for two reasons: First, communication could have been better (they did not call to let me know my phone was ready). Also, I brought the phone in with a protective case on it, but, I was handed a naked phone when I went to pick it up. Fortunately, I realized it before I drove away, so I went back inside to get my case, which the owner was able to find, thankfully.

Overall, though, I was happy, especially with the speed of the service, and told my office manager, who seemed impressed and will likely refer employees there for future phone repairs.

Rory at Prowireless is a surgeon in the field. He is calm, patient, and has delivered an exceptional finished product, repeatedly. I have tried others in the area- I won't name names, but go see Rory, he cares and does the right thing.

Terrible, terrible place to buy refurbished phones from!

My SIM card was apparently put into an iPhone (that she was attempting to sell me) that wasn't my carrier. She said it would be $15 more to "unlock it" (whatever that meant?). Then was told her computer crashed, and she couldn't fix it. I was charged nothing, but walked away with an iPhone that now couldn't even make a phone call, or connect to internet.

After a hellish night without GPS...I went to Verizon the next day. Turns out they sell older iPhones (that aren't on display) at their stores.
Whatever she did to the phone got it instantly flagged as stolen...totally locking out my account. When I told the people at Verizon that she put my SIM into a refurbished phone, they asked "Was it Verizon?" I said I didn't know...but assumed SHE WOULD! They instantly knew what happened!

Had to get a new phone #. Ended up spending $275 at Verizon for a brand new, older iPhone. Same iPhone, but used, at Pro Wireless was $190 + $15 (unlocking fee?) + tax. And that would have been IF they knew what they were doing, and hadn't put the SIM in a iPhone from a different carrier!

I called and talked to her the next day...she informed me it was impossible that she further broke my phone...and to "try turning it off, and turning it back on" to fix it. Wonderful troubleshooting! Wish I'd thought of that
Realized she wasn't going to take any responsibility...so I thanked her and ended the call pleasantly.
There's always Yelp!

They are always very pleasant. Are great at fixing broken iPhone screens (from my experience).

But DO NOT go there for anything more than that!
My experience proves them unfit!

The gentleman was great! Fixed my screen after I'd made a mess of it..wasn't any easy job either

Sells garbage parts and doesn't stand behind his work. Paid him 185 for a garbage screen and battery. I had issues with my device from the day he touched it.

Want to know where NOT to do business??

PRO WIRELESS, Post Rd Warwick.

Short story long..

I needed a new screen on my work phone. I guess it's him and his wife who run the business. Nicest folks over the phone 100%, that's why I put up with their sh*t for so long, but don't let voices fool you. I was told to make a $35 deposit on a $110 total charge, they'd order the screen, and it'd be there in 3-5 days, then I can just stop in and the phone will be ready in about an hour. Lets review my timeline.

Sep 22nd I call and make the deposit (3-5 day delivery).
Sep 30th (8 days later), still no word or update from them so I call there.
I'm told it's held up in CT because of Corona 'stuff'. I'm like oh ok, sh*t happens, even though I deal with UPS and FedEx almost daily and I know they're blowing smoke up my butt.

Oct 3rd (12 days later) I call only to be told it's not in CT anymore, it's in MA so it should be any day now.

Oct 6th (15 days after my deposit for a 3-5 day delivery) Screens there, that's the only time they've called since receiving my deposit. I go in the same night for a 1 hour wait to get the screen put in.
Oct 6th I walk in at 350p and give him my phone, 5pm rolls past, 530 comes and goes.. I told the guy I'd be in my car out front. God forbid he step out and say something, anything to me so I know what's going on.. Here comes 545... 6.. 606pm I finally go in to see what's going on, you know, since they close at 6p. He says 'they sent me a defective screen, your phone doesn't work at all now'! Am I pissed?? Yeah I'm pissed, its my work phone. 14 days waiting for the first screen, zero communication from them. I sit 2.5 hours for a one hour job with zero updates... Well zero updates from day one actually. So what now? He hands me a 'loaner' phone and says, I'm not sure if this will work with your network, you'll have to call Sprint and find out, (really, you're the PHONE GUY, I've been on the hook with you for 2 weeks and you give me a phone that may or may not work)???.. then he says 'I rushed' a new screen, it should be here in 3 days, which would be Friday Oct 9th, (18 days from my deposit now).
So I go home, turn on the loaner phone and its in CHINESE!! I say 'eff it' to myself and just transfer service to one of my old phones. Chinese? Really?

Oct 10th, I call them again, still nothing, it hasn't been delivered.

October 14th (23 days after my deposit) I call and say just refund my deposit, I'm coming to get my phone. Now, they're usually open until 6, only now they're closing at 4.. You know, the corona. I can't get there before 4. So she says you can come in Saturday Oct 17th to pick it up..UNfixed! I said fine. She asks, if we get the screen before you can come in do you want us to fix it? I said fine, I mean, wth can I lose at this point?

Oct 16th I get a call the phone is done and fixed. (25 days after my deposit).
So we started this journey September 22nd, and it ends today, Saturday, Oct 17th. I go in to pick up my phone. Now, I'm never the person to insist on a discount or a free service or what have you, I'd never ask for that, I prefer to wait and see on how the business handles these situations, but I knew what the outcome was going to be already.
I say to Michel before we go in, 'I bet I get charged full price'. Sooooo we go in.. He doesn't acknowledge that anything was done wrong or he's sorry for the inconvenience, nothing. He just asks if I have the loaner phone, upon which, Michel says I don't know what she was supposed to do with a phone that's in chinese. His response: 'make Chinese phone calls'. Really?? This is how you treat your customers? He proceeds to charge me full price and tries to defend his actions! If offered even 5% off at least I could say he tried. Instead he's literally arguing that this hasn't been going on a full month! I pay the bill, and sign my signature with a big FU, literally. Ok buddy, its been 5 or so days short of a full month so you're totally in the clear!! They must think people are idiots and will buy their story of fedex not delivering because of Corona, on a rushed order none the less. They're liars! Great job ProWireless!! You're a failure in customer service, you won't be around too long!

My all time favorite. I refuse to go anywhere else for my cell repair needs. Prompt courteous service and great pricing. You can't go wrong here. Ask for Rory, the owner. He is very handsome in and an all around great guy. Tell him Rick sent you. I have no problem recommending this business to anyone. GO TO PROWIRELESS

Amazing service! The guy that helped us was very knowledgeable about the phones we were looking at, gave us an unbiased opinion about which phone would be better for the long term and quickly set up my husband with a new phone in under 20min! Highly recommend ProWireless if you're in the market for a refurbished phone! Their prices are less than those we found on Amazon and being a local shop, we can pop in if we need anything else or have any issues in the future!

HThis was one of the best experiences I have had when I needed help with my phone. I have been back a couple of times since the initial repair for other things. Rory Sr and Jr are definitely craftsmen. They are friendly and fast. They know what they are doing. The products that they have are quality. The prices are very reasonable. I tried to get a repair done by the carrier because I have insurance. There repair cost me less than the excessive deductable not to be that it was done in about an hour instead of within days. I carry their business cards to give to friends, I recommend them that highly. Hopefully you will never need to get a phone repaired, but if you do, it would be worth your while to even go out of your way to have them do the work. I have to find a negative review of this establishment highly questionable.