Pure Elements Water

Hi, Patricia! Thank you for sharing your satisfaction with your Pure Elements custom water system. We are excited to provide a healthier home lifestyle for your young family. Before and after test results were pretty dramatic today... Please feel free to reach out to us with any needs or concerns regarding your water quality. Sincerely, Rick

Chris, thank you for allowing me to validate the performance of our systems. I want to share our history and the facts. You are not our client; your mother and father purchased our system 6 years ago in 2016. Primary concerns were preventing pinhole leaks in their copper piping, improving water quality and reducing hard water, without introducing an old-fashioned water softener. We have provided these results in stellar fashion with longevity.
I was taken aback when you told me that I knew nothing about water and/or water systems, something about which I have been passionate for 43 years.
[For anyone seriously researching water systems and water quality issues, please take the time to read this response through to the end – my apologies for the length.]
Based on your review and our conversations, there is confusion about water chemistry and treatment methods. I tried 3 times to provide on-site free at-sink testing, a review of the results and education. If you had allowed us the time, you would know what our system is accomplishing. But you chose to stop communicating, attacking me and my company here on a public forum instead…
My response:
• “The system removed the pin whole (sp) leak problem”. This was our number one goal when we designed the system for your parent’s Mission Viejo home, a city where leaks are occurring at epidemic levels. 100% success.
• “I did a test and distilled the water from the faucet which removes everything from the water and leaves it behind in the container. The results were appalling.” A distiller is not a way to test water quality. Laboratory or at-sink tests that can accurately assess numerous components in the water. See our independent EPA lab testing directly from the faucets client’s homes at www.pureelementswater.com/independent-lab-testing. No other water company will offer these. Whole-house filtration maintains the natural mineral content. The distiller did exactly what it was supposed to do – boil the water and concentrate the natural minerals (calcium, magnesium etc.), capturing them in the container. These results are not “appalling” they are what is expected/desired and confirm that our whole-house system is retaining the natural mineral content.
• “They charged $3,000” The custom-designed system cost more than $3,000 6 years ago, and today’s prices remain very competitive. The affiliate water companies of Home Depot and Costco charge up to $16,500 for their generic water systems.
• “it doesn't filter water, it just removes chlorine that is causing pipe damage in the Orange County area.” Pinhole leaks are not caused by chlorine, but by chloramines and calcium carbonate. Our system effectively removes the chloramines and addresses the calcium carbonate without the use of salt. Again, please look at our Independent EPA Lab test results at www.pureelementswater.com/independent-lab-testing. Our systems provide the most comprehensive filtration available on a whole-house level, including removing or reducing chloramines, gaseous carcinogens, heavy metals etc.
• “Look elsewhere for a whole house water filtration system. It will remove the chlorine and filter the water for the same price.” Most coastal homes have chloramines, not chlorine. You can buy a generic chlorine filter for low cost, but the filter will be challenged with or not address many current water quality issues. Our custom-designed systems are tailored to each municipality for optimum filtration. Pure Elements Water is not the right solution for everyone – If cheap is your primary goal and you get a generic system, buyer beware.
• “We spoke with the owner and he seems to think this gunk in the water is ok for shower use and tap water as long as the chlorine is gone.” I’ve explained the minerals collecting in the distiller. Natural minerals including calcium and magnesium are not “gunk”. An effective system will go beyond chlorine to remove chloramines (much tougher to filter out), the current disinfectant used throughout the US. Minerals are in dissolved form in the shower water - I do not recommend boiling the minerals out with a distiller and coating yourself with them while bathing.
My goal as owner of Pure Elements Water is to provide education, solutions and custom systems designed around our clients’ needs and budgets. Read our nearly 50 unsolicited 5-star reviews over the years. We are also closely connected with the healthcare, longevity and cancer prevention/treatment communities, so we have little room for error in our custom designs or our systems’ performance.
For anyone who is seeking to understand the confusing space and array of water systems, we will be excited to provide education and the answers you deserve. Thank you, Chris, for allowing us to address your review with factual information.

Thank you, Wayne, for posting your experience with your family members and everyone here on Yelp. I will share your review with my team. Enjoy your high-quality water throughout your property; We greatly appreciate your business! Sincerely, Rick

Hi, Iris - Thank you for posting about your positive experience here on YELP. We deeply appreciate your business, and will continue to provide the best water quality for health and convenience in your home. Sincerely, Rick

Hi Elana! We really appreciate you sharing your experience with everyone on Yelp. We are pleased to help young families achieve a healthier home living environment through quality water. Thank you for spreading the word! Sincerely, Rick

Thank you, Wendy! We are grateful to have you as decades long clients in multiple estate homes on the coast. We will continue to live up to the highest standards when it comes to water quality and service. Sincerely, Rick

Hi, Cristina - Thank you for your kind comments! We are happy to be providing exceptional water quality for bathing, drinking , cooking and ice. As we discussed, the system will not provide a spot free result (nor would a salt-based water softener), but we did see that water spots cleaned easily and that there was virtually no scale build-up on fixtures and throughout your home after one year. It will be very gratifying for you when we walk through your home after 5 or 10 years and this result has continued, while neighbors replace fixtures, appliances and water heaters. I am available to you for any water quality needs - It was a pleasure meeting you both, and thank you for spending several hours with me to discuss water quality, technologies and ways to prevent pinhole leaks!