Pyramis Company

We rented a home through Pyramis for just short of 3 years, recently purchasing said home. Heather Tafolla, our point of contact at Pyramis, was very responsive to our questions and maintenance requests as well as being knowledgeable about our particular home. So much so, that a neighbor was considering placing his home for rent but wanted a management company to deal with the headaches of renting out your home, we highly recommended Pyramis and gave them Heather's contact information.

absolutely HATED renting from here. As many reviews stated, once your lease is signed, there is so little communication it's laughable. It's also stated in your lease contract you must notify them TWICE of any problems / repairs & they will NOT respond unless it was the second notification. It got to the point I would email them & just copy, paste, and send the same email the next day.

They required us to download an app to use as our move-in check list. It was mostly in Chinese & just felt SO suspicious. We refused to use it & requested a paper check-in sheet. We caught on to how these guys operate & made notes of EVERYTHING & took pictures!

The house was absolutely disgusting & it took us basically harassing the office to get someone out to "clean" it. It started out well, but was ultimately awful because it was ONE person for a large house AFTER we already moved.

The carpet was absolutely filthy & was most DEFINITELY not cleaned by the previous tenants - I know from the copious amounts of long black hair, fur, and stains found everywhere. We checked, many spots were pet urine & lit up like a Christmas tree under a black light. The tile floors were so dirty it turned my feet black because I thought it was ok to walk on after it was cleaned - spoiler alert! It was not ok.

The fridge smelled like rotting fish & obviously had "fish juice" in the cracks between the tempered glass & plastic edges of the shelves. We brought this up to Katie before she even left but she said it was fine. Really? Do YOUR kids use a fridge that filthy?! We refused to use the fridge, stuck it in the garage and had to spend $1K we didn't have for something that was supposed to be provided.

Getting things fixed was an absolute nightmare because all repairs had to be routed through the owner AFTER contacting Pyramis twice. The stove was NOT heating properly & we tried to get it fixed, but the repairman said it was fine. It was the right temp when he turned it on low AFTER he checked it on high, but it was the LOW settings that didn't work! So, when he checked the "low", of course it was warm! We had to either burn food on the stovetop or make it soggy in the microwave, but the stovetop works just fine! Right.

I called about everything that was off, broken or an issue. We were informed that it costs the homeowner $100 for every service call. Then it was insinuated that WE would start having to pay for the service calls - that's a great big NOPE! We just didn't bother getting things fixed... except the roof leak. THAT was an emergency and was close to caving in (said the roofer).

They knew we took lots of photos moving in, and also took copious photos moving out, so we DID get our entire deposit back. We were paranoid about it after we read the reviews and AFTER signing the lease.

There is so much more, but I just need to move on. I hated living there so much it gave me the kick in the pants I needed to buy our first house. Avoid this money pit.

Terrible representation for homeowners. Cost us way more money than it should have for every little thing and even those little things never got repaired or replaced completely.

Poor communication. Unprofessional. Lack of urgency with repairs or they just never got done.
I would not recommend.

Arthur Del Negro from Pyramis helped us selling our first house. He went above and beyond because we had to leave town before selling the house. He gets involved and wants to make the transaction a success. He always answered the phone and was able to handle the issues that we ran into during the process. I highly recommend him!! Thanks Art!

I have had an amazing experience with Pyramis. I look forward to working with this company for years to come; Katie is awesome as well!

I have been doing business with Pyramis for about 30 years and couldn't be happier. They really know how to get it done right!

Pyramis was an excellent management company up until the moment my property manager changed. Once the individual that was responsible was replaced the new representative failed to fulfil repeated requests. Now unnecessary repairs have been completed when replaces the damaged items would have cost less. On top of that I told this same agent to not renew our lease so we could sell the home and I find out from my monthly statement that my homes lease was renewed for 6 months at an extra lease renewal fee. Go with another management company you can trust or if you go with Pyramis put everything in writing so you have a legal record in the future.

I'm a landlord and had a property with them that lasted less than a month. They were dishonest at about every turn possible and refused to answer calls or emails when they got caught in each lie. They made a mistake that cost me $400 and it led me to start looking into other things with them and it was a rabbit hole of dishonest dealings. It was a nightmare. They will play nice and take the first month's money and say 'yes' but never do the things they say. You will have to manage this management company and then when you catch them in a lie, they will hide and not answer your calls or emails until you show up in person.

I could write a book but to keep it short, I'd just say I'm really surprised at how bad it was. I'm glad I caught it early though. Adam Acord (VP) and Heather Tafolla (Property Manager) did not even fulfill the most basic duties of their job. Then they lied to cover it up, then when they got caught they would just hide and refuse to talk unless you show up in person to their office.

The carpets were cleaned twice but still smell of pet urine. We are hoping Pyramis works with us to resolve this issue.