Queen's Island Urgent Care

I took my daughter here because she had flu like symptoms and I wanted her to get the flu test to see if she had it. They have a rapid test and it took less than 10
minutes to get the exam. Staff did their jobs quickly.

All in all, we had a good experience. I liked having a short wait time and everyone coming in and doing their jobs efficiently. We got everything we needed and would come back here again.

When you hurt it's nice to know it's here...

I've been to the Kaka'ako many times out of convenience though the parking is just about non existence here is just the reverse as there are parking in the back and along side their building which is very nice.

I've been having horrible knee pains so I decided to get some pain pills and the only way to visit a doctor and this was my only option on a Saturday night. Checking in was such a breeze as I gave my ID and insurance card I had nothing to fill out as all my information was already in the system so all it was just some update and a very short wait until my name was called.

Understandably short staffed after I was checked in it was a bit of a wait for the doctor to arrive but as soon as he came in he did look familiar and only later I realized that it was the same from the other location and he was just a delight and as we discussed my issue and came to agreement of treatment option I was quickly on my way.

Discomfort is such an exhausting feeling and here it helps when you have little to no options on what you can do, I'm just grateful for the help I've received as life does have it's moments but we all can live with it with the help of Queen's Island Urgent Care.

Thank you!

Needed care while on vacation. Great staff. They were very caring, informative and efficient. Doctor even called to follow up. Definitely recommend.

First time visiting this office and they were really professional. They took care of my flu symptoms and ran rapid tests. I was in an out of the building within 45 min, even after I had to sign the new patient paperwork. The nurses and Dr. Sar were easy to work with and listen to what my symptoms were.

This place took forever! I work in a ER and even in a busy ER our patients don't wait that long to be seen by a nurse to get triaged. Then when I went back there to be seen I had a Rad tech do my vitals.....but make it make sense! At least the guy in the front for check in was good! But nah This urgent care

Location--
Old American Savings on Hunakai, right next to Kahala Mall.

Parked in the back.
Front desk--check in with insurance card and ID
Fill out forms. The forms want to clarify what kind of claim--depending on the location where the injury occurred
-Home incident (personal insurance) or
-related to car accident (motor vehicle insurance) or
-work (workers comp).

Headed to surgical procedure room.
There appeared to be 6 exam rooms and one surgical procedure room.

Painless procedure.

Front desk and medical staff courteous and nice.
Grateful that it was slow when I arrived. Little wait.
But much busier earlier per staff member. So be prepared to wait.

Nice facility with parking in the back. It's right next to Kahala Mall where American Savings Bank used to be. Nice that it has X ray capabilities- I'm not sure if the old Hawaii Kai one had. I sure miss that urgent care there. Now we have only the Kahala facility ( besides the Kapahulu one) that serves east Honolulu if you want to stick to the The Queen's Medical Center system. That being said, the Kahala one is very busy. When I got there I was warned it was a 1-1/2 to 2 hour wait. Waiting room is quite spacious and nice- good thing because you'll be there awhile. Don't forget your ID and insurance card!
I was called in after a relatively short wait but then it was wait of well over an hour until the doctor came in. The medical assistant had taken my vitals and history earlier. Dr. Kauhane was very nice and polite. He listened to me and did a thorough exam.
He ordered X-rays and EKG which was done there. Nice. After putting together a plan of care, he cleared me to go. Noticed the bathroom had no soap to wash hands. Seemed like Dr. Kauhane was the only doctor there which made for a busy schedule. A friend of mine who works at the other Urgent care said Queen's was being very stingy with staffing.
So expect to wait folks. And realize that "urgent" doesn't mean you'll be seen as soon as you walk in. It's another place you can go to see a doctor THAT DAY without an appointment. You will wait but you'll be seen. You should visit Queen's ER- waits are horrible there too.

My Sorority sister emailed that they are providing the Covid 2nd Booster! Walkins are welcomed! Hooray!

The staff here are Awesome!

Noelani & Kelly are very patient & efficient!

Allison was my nurse! She is so nice, friendly & personable! She made me feel at ease & it was painless!! Thank u Allison!

Charisma was my husband's nurse! So glad we did this together! He got Moderna & I got Pfizer!

So happy they could do both!

Check it out! Walkins are welcome!
Monday-Saturday 8-7:30pm Closed on Sundays & 1-2 daily for lunch!

My PCP doesn't have available appointments until June, so I chose to go to Queen's Island Urgent Care in Kahala. This is the first time that I felt that the doctor did not care. When a nurse checked me in, I stated the three reasons I was there. The doctor was impatient when I spoke about my ailments. I felt rushed, as if he couldn't finish the appointment quick enough. He dealt with two of the reasons and was ready to release me. I brought up the third reason for my being there and he sighed, looked to the side, and lifted his arms as if saying, "Are you serious?" He quickly dismissed my complaint.

The doctor did not bother did to get all the details regarding my ailments, and as a result, I think he made an incorrect diagnosis.

I will think twice about visiting this urgent care in the future.

Do not let the name fool you. There is no urgency found anywhere in this clinic.

It took the front desk approx 30mins to check me in... they said they were using a new system, so hey, I'll give them that. At least they were polite.

I get called back to a room 45 mins after arriving. The Medical Assistant literally reminded me of the DMV sloths in zootopia.. legit was comical.
She must have also been on the "new system" as every click was tedious to watch...

Then I had to use the bathroom -- urgently.. someone said "wait.. don't go in there the toilet doesn't flush!." I said I needed a toilet that flushes.. to which the doctor responds "don't worry I fixed it earlier."

Then Dr. Kwok, DO enters the room.. the whole time he's looking at me like I'm some infectious freak.. trying his best to stay as far away from me as possible.. he begrudgingly did a quick check.. washes his hands all dramatically and uses a paper towel to open the door and exit as quickly as possible.

I head to longs to pick up my anti-nausea medicine he prescribed and they said "that's weird the doctor prescribed the same medicine 3 different times to you." He must have been on that "new system" vibe too.

Go there if you must.... But it may be worth the wait to make an appt with your regular doc..