Renaissance Rug Cleaning

We took our Persian rug here to have water damage removed. After about a month had gone by, Renaissance rugs called us to let us know that our rug was ready, but they had been unable to remove the water damage. When I picked up the rug, I was surprised to see that the stains appeared even worse and now there was new bleeding of colors in the rug that was not there before. However, they still charged full price for their failed attempt. We paid $300 for nothing. They could've at least given us a discount, considering that they did nothing to improve the appearance of our rug. Unfortunately, I cannot recommend this business.

Our dog had a terrible accident on my favorite wool area rug. One of my kids tried to clean it in a completely inappropriate method, which made the problem even worse. I was sure the rug was a gonner, but decided that it was worth spending the money to try a professional cleaning before buying a new one. I didn't have high hopes. I was absolutely blown away by the result that Renaissance achieved. It looks and smells like a brand new rug, and somehow it's softer than it's ever been. I highly, highly recommend using this company.

Have used Renaissance Rug Cleaning for many years for rugs in various conditions and have never failed to be pleased with the quality of assessment of rug issues, cleaning, repair, and professionalism. Starting out with rug cleaning services for world famous rug expert, James Opie, Renaissance Rug Cleaning is now recognized as one of the premier rug cleaning facilities in the USA and absolutely trustworthy. FYI: Other rug dealers and other rug cleaners send their rugs there when they have a particularly vexing problem or need extra TCL. Randy, one of the owners, has traveled all over the world to rug producing countries at the request of NGOs to establish and improve rug production operations. Valerie, who heads up repair services, is a bon fide weaving guru whose talent and expertise is vastly underrated and under appreciated. Her passion and attention to detail have evidenced themselves time and again. She is an expert's expert.

Val and Randy were amazing! Very responsive and great communication. The rug looked great when it came back. They are experts, knew where my rug had come from and how to clean it (what to do and what to not do). The deliver guys were great too.

I've been bringing my carpets here for years... except one of them that hadn't been cleaned in 25 years and had experienced a lot of 'pet upheavals.' It wasn't a high-end carpet and the backing was just about gone.

And they cleaned it as though it was a precious gem. It came out without a scratch and all its colors back and all the old animal traces gone, gone, gone.

Also, really nice people. Also, gave me advice about how to hand clean another carpet that i couldn't afford to get cleaned.

Also, showed me around their process for cleaning and repairing. Fascinating!

Did a good job cleaning a 30 year old rug. Also gave good advice on future cleanings and the risk of it deteriorating.

I brought an large ~12'x14' rug in to be cleaned. I had no idea about the real condition of the rug, but I did know it was old and not in the best shape. Unfortunately the rug tore while being cleaned. Renaissance informed me of the problem and expertly repaired it to the point that I can't even tell where the damage was. It looks the best it ever has. I will definitely use them again.

We had them clean a wool area rug, and they bleached out half of the print on one side. One side the design is black, the other is now faded brown. Very disappointed.

Renaissance is the premier rug washing and restoration company in the NW. They are the only company I would recommend for hand washing & rug repair in Portland Oregon. Renaissance has saved my rugs from, wine spills, pet pee, coffee stains, a green smoothie, and a piece of chocolate cake that fell off the table. Without Renaissance, my rugs would be stained and forlorn. They even repaired the side of a rug that my dog chewed on and now I can't even tell where the tear occurred. It was a rug miracle!

The owner Randy has a deep knowledge of carpets and is able to give honest verbal and written appraisals for insurance and replacement.

Portland is lucky to have such a reliable resource for area rugs and carpets.

Great service! They are very knowledgeable and very nice. Got five carpets and a wall hanging cleaned, including some moth damage stopped. They also repair, but my carpet would need repair that costs what the carpet does do they said if I liked it enough to keep it they could fixed the edges of holes to keep them from getting worse. I highly recommend them and will take my carpets there in the future too