Res-Com Heating & Air Conditioning

We had regular servicing from Res-Com until in the latest service appointment technician falsified items that weren't broken to be repaired. Also provided couple of option to fix a dehumidifier both option ran into multiple thousands dollar, while we able to get it fixed by the company who installed it for $341.

Absolutely horrible attitude by customer service.
Very expensive and overcharge.

From beginning to end the transaction was positive. They're knowledgeable of their trade, and I'm not so I didn't pester them with nonsense questions and they didn't bore me with run on conversation. They get the job done which is refreshing these days.

I preface this review wishing that I could have rated 0 stars. I used Res-Com for over 10+ years to service my HVAC system and maintained an annual service contract. Over the years, I also referred many friends and colleagues. Unfortunately, within the last couple of years, owner Steve Straface, Sr. slowly started turning over control of day-to-day operations to his daughter Pamela Straface-Leo. Regrettably, customer care and service have progressively deteriorated under her supervision.

Back in April, 2020 (when the HVAC system is usually serviced to shut down heating and prepare the AC for the cooling season), Res-Com advised that they would not be able to come out due to the pandemic - totally understandable.

On August 10 -- nearly 4 months later-- I received a phone call seeking to schedule the annual AC service; as we were well past half way through the cooling season and my system was operating properly, I advised that the service did not appear necessary, and requested a credit toward the next service contract. Res-Com's reply was that they would rather issue a refund. Seemed fair at the time.

On 8/12, I received an e-mail from Pamela stating: "We are sorry to hear that you don't understand that due to the pandemic our schedule is very backed up and you expected a call from us at the beginning of the season. Most customers are adjusting accordingly due to these unprecedented times."

THIS WAS A TOTAL DISTORTION OF THE TRUTH. IN THE PHONE CONVERSATION, I SIMPLY STATED THAT THERE DID NOT APPEAR TO BE A NEED FOR AC SERVICE SO LATE INTO THE COOLING SEASON.

Her e-mail then stated that Res-Com determined that they would no longer service my HVAC system. When I called to get an explanation, Pamela was abrupt with me and said that I was "rude to their employees". I don't believe that questioning the need for certain services or the cost of certain items ought to be characterized as "rude" - I'm just trying to be mindful of costs.

Bottom line, under Pamela Straface-Leo's management, this company has become too big for its britches - be advised that if you're one of the chosen few allowed to be one of their customers, you'd better behave yourself or you'll be kicked to the curb.

The technicians who work for Rescom are very polite and professional. However, the management is rude and impossible to deal with. If you date question them on price, they become nasty. They have refused to continue to service my home because I was upset when they wanted to charge me for an after hours appointment at 5:30 pm after not showing up for many days prior. We had been working with them for at least 10 years at this point. when I called a other company, the owner couldn't have been more helpful and actually diagnosed the issue over the phone and didn't charge me.

We had a really positive experience with this company. From beginning to end they were responsive, worked with us to respond to some unusual needs and were very thorough in their explanations. The phone contacts and in person contacts were characterized by conscientious, clear communication and helpful responses. In a situation after they had completed their work we had an unrelated heating issue which they were very quick to respond.
I highly recommend them!

They were very professional and a pleasure to deal with except when I called today. I asked them when they can come for heating maintenance. There reply was- We will not be coming any more because I asked them if they can do better on the price.Makes no sense. I too am a contractor and always get asked the same question. I never threw away a customer.
Perplexed,
Neil G.

Our entire family used Res-com heating for years. We used them knowing they were more expensive than other companies but they would come when you needed them. We had them check the heating systems for our homes in September. My son has an eight-month old baby and when we called because they had no heat, they said they could not come. We should have fired them 2 years ago when one of their workers touch some personal items in our basement. This is the "thanks" we get for being loyal customers. We have found someone much better, more reliable, closer to our homes, and definitely trustworthy. I don't write many reviews but felt that the way they handled this was absolutely terrible. They will not be there when you really need them and it is all about the $$$$$.

I paid them $16,500 to install a new (Bryant) air handler and condenser.

Crew of Jesse, Jorge and foreman, Al were good however their follow-up service is lacking. Like most contractors, after they get paid, you're put on the back burner.

Since they were the only contractors to touch my system, I notified them of the new ceiling vents sticking and later on, the air handler filter door clip broken and 2 missing schrader caps on condenser valves but through their receptionist, Caitlin, told me that they no longer service my area. Uh huh...more likely because of my negative Angie's List review and now this review.

I also filed a complaint with the Westchester Consumer Protection Agency and so should every one else who experience problems with them.

http://consumer.westchestergov.com/file-a-complaint

very rude on the phone. We have spent thousands of dollars with them over the past 10 years putting in a new compressor and other maintenance. We called to schedule a maintenance appointment for the upcoming summer and they just said no and we should work with another company and hung up. No explanation. Very strange.

We have been for Res-Com for quite a few years. Losing heat now and we need to always put the breaker on to put heat on. They sent someone who came but he said to fix the hole in the chimney and that he cannot do anything until that was done. It was a safety issue. We Overpaid someone and had the chimney fixed the next day. Res Com turned us away after that. The supervisor said no one can come to fix anything even though they were the ones who delayed the fixing. The supervisor said we only need them to fix things and were not consistent customers. She was unprofessional and nasty. How rude! It was a shock because we have relied on them for years. We were ready to pay to see why the furnace clicks off but she says to go somewhere else. Be cautious! If you plan to be steady customers you can still be told to go somewhere else. I've noticed in other reviews other customers have had similar issues. Look somewhere else.