Rocket Locksmith

Owner lies about not being the owner to avoid accountability! Unprofessional, STAY AWAY!

I found Rocket Locksmith on Google and went back and forth with Noam on a price. I bought a fob online from a reputable business that was for my son's car. Noam told me that fob wasn't good and he had one that would work for sure. I agreed and we moved forward. He spent 2+ hours at my house trying to connect the key he sold me for my son's Camry. At the end he was unsuccessful and told me he tried and had to leave. He asked me to pay him upfront at the beginning which I did. At the end I asked him if I was going to be given a refund since he was unable to provide the service he promised. He told me to call the office and they might give me a partial refund. I then clearly asked him if he was the owner. He replied he was not the owner. I then asked who the owner was and if I could call them... He then looked at me with a straight face and said "I'm not going to tell you that!"... probably the most unprofessional response I've ever heard. He then told me he wasted 2 hours and he has to get something for it. It never occurred to him that as a business if you can't provide a service you take the loss not the customer. After he left I went on Sunbiz and easily found that he was in fact the owner. What kind of an owner of a business tells his customers he's not the owner to try and avoid accountability? One that has no integrity in my opinion. Stay as far away from Noam and Rocket Locksmith as possible. There are a lot of companies in that space. Don't take the chance on one like this!!