Royalty Renovation

I sustained water damage in my kitchen and two thirds of my floor cabinets needed to be rebuilt. This included the removal of the sink, countertop and dishwasher as well.
Royalty Renovation rebuilt the cabinet boxes using the same face and they are beautiful!
RR also said if I chose to purchase a new sink or faucet they would install those as well. So I did AND and I bought a new garbage disposal.
So now I have new countertops, sink, faucet, garbage disposal and cabinet boxes. They installed eveything with good workmanship and did a pretty good job cleaning up too.
I guess the only drawback is it the install took longer than I thought it was going to about two weeks. The countertop was a late in the game decision to replace.
I would use them again if I needed work done.

Steamy Concepts, a flood and mold remediation company, and Royalty Renovations, a contractor, are co-owned brother-sister companies. Despite being brother and sister companies, they are certainly not twins.

Steamy Concepts efficiently addresses homeowners needs after floods and fires. SC is remarkably good.

Royalty is disorganized, non-communicative and glacially slow.

On November 1, 2023 I signed a contract with Royalty to repair flood damage at my home. On November 13, 2023 a Royalty truck picked up the laundry room cabinetry, the sink and countertop and brought the items to the firm's cabinetry shop for repair.

The job was scheduled to begin on December 1, 2023. The job actually began on January 3, 2024. Royalty cabinetry shop delays, measurement mistakes and the loss of our countertop and our laundry room sink by Royalty delayed the job. Only part of the project was completed. On March 3 a Royalty employee waited all day at my home for Royalty to deliver a new sink for installation only to find that it didn't fit.

It is now the third week of April and we still have not heard from Royalty regarding the completion of our NOVEMBER job.

In an emergency call Steamy Concepts; but after the cleanup avoid using Royalty. CBH

We had water damage due to a monsoon storm and our initial call went to Steamy Concepts, who in turn is to setup everything from start to finish. This review is on the Royalty Renovations portion, but please read my review of Steamy Concepts which is also a company that I would not recommend.

Please note that in working with this company, you will have to be on your toes and constantly babysit them. From getting answers as to when the work will start to making sure the work is getting done properly and isn't slipshod.

A job that should have taken approx 4 days, took a little over 2 weeks, and all because majority of the work done on the inside of our home had to be RE-DONE. The reason....horrible, sloppy work.

Gaps between the drywall and the window frame, paint on the window frame, sloppy and mismatched mud work around the window....overall it was a disgrace.

The work did, FINALLY, get completed correctly....however, the complaints we had to make in order to get it to happen were numerous and stressful. We were told that in order to get the job done right, they would take their best guy from another job and put him on ours. Hmmmm....why weren't were given one of your "best" guys to begin with? Shouldn't ALL your workers know how to do the job properly?

If you're looking for a company to do some renovation work around your home....DO NOT contact Royalty Renovations, unless you want shoddy work and headaches.

Note: The pictures I posted were taken of the work that Royalty Renovations considered an actual "finished" job. Disgraceful!

They are not #1. Find someone else. Steamy Concepts and Royalty Renovation are owned by the same person. Twice we have had problems. The first time was two years ago. The Royalty Restoration representative came out and before even looking around wanted me to sign a contract and put down a non-refundable deposit. We found several other companies who did look around and provided us with a detailed estimates. When we had a second leak. Denise from Royalty Renovation called. I told her why I did not want to be involved with Royalty Renovation. Denise assured me that Royalty Renovation had changed and the person who came out before was no longer with them. She assured me that we would not be pushed to sign a contract. Steve came out and took his time looking at our problem and asking questions. We were impressed with him and ready to go with Royalty Renovation. Unfortunately we did not hear back and could not reach him by phone or messages. I finally called and asked to speak to Denise. Denise told me there was a problem and transferred me to Steve. Steve said they could not do our wood ceiling. He was very confusing to talk to and I asked that he email me his report and also send it to our insurance company. Steve said he would. After not hearing from Steve, I called today and asked to speak to the manager. John, although I was told his name was Joe by the woman who answered, told me that they could not do the wood. John didn't think anyone could. He said that Steve had emailed me twice. I told him I did not receive the emails and yes, I always check Junk or spam mail. John was going to immediately forward the two emails to a different email address I carefully gave him. It has been several hours, and these emails have not shown up. I don't expect them to. Royalty Renovations have wasted our time. I do not trust them.

Awful people to deal with. I do not recommend. Very slow to respond and staff is not helpful.

Highly recommend any contractor besides this outfit. They over charge and don't finish any work on time. Quality of work is ok but not great by any means. They actively solicit Yelp to delete negative reviews, hince the higher star rating. They did work on my kitchen after a pipe in foundation leaked. They plumber recommended them, insurance refused to cover a third of their charges and they charged overtime for things that did not require overtime a were not emergency. Took 5 months when supposed to take less than month.Feel free to read others complaints at Better Business Bureau,
https://www.bbb.org/us/az/tucson/profile/remodel-contractors/royalty-renovation-llc-1286-20044030/complaints

Mike and Logan from Royalty Renovation did an excellent job renovating inside of my home after a water leak and repipe. In fact everyone that I had contact with were awesome, from Brandon to Albert.

If inside your home needs renovation, contact Royalty Renovation and you won't be disappointed.

Joseph F.

If your time is precious to you, don't bother contacting this company. We had an estimate done 5 days ago and still do not know the cost. Every time that we call in to find out when the estimate will be ready we get a song and dance ( you will get your estimate by 2 pm...that was 3 days ago or the estimator did not come in to work today).

Agree with the negative comments. This place and Steamy Concepts should be shut down. They are in cahoots as owned by same owner. Had small leak in hall ceiling and since Cummings Plumbing misdiagnoses ended up leaking for multiple days as they said A/c issue when was leak(see Cummings Plumbing review). Then referred to Steamy who ripped out our bathroom vanity and spent days here with fans and charging thousands that insurance did not cover. Next they go Royalty Renovation to come out and they want to charge us for moving our personal items out of bathroom and to do unnecessary painting.
Worst part was Brian Johnson from Royalty Renovations who expects you to blindly indemnify them and sign all there documents yet can't tell you when work will start and how long job will be. They work with Steamy to rip out as much of your home as possible and then leave you to pay. Who knows when they would start and how long and when dared to tell Brian we may have someone else do some of the work was told by Brian we're not the company for you and the work will not be as good as ours. Based on reviews we passed on using them and are getting a drywall company and handyman to help. Glad I looked at the reviews as almost just signed the paperwork and then your at Royalty's mercy.
Would not use this company or Steamy and wish would have just pulled out drywall myself and fixed minor leak instead of calling Cummings Plumbing and the getting Steamy Concepts and Royalty Renovations involved. Do yourself a favor don't make the same mistake.

Due to water damage, our baseboard and surrounding carpets were soaked. Both Royalty and Steamy Concepts came up to help us fix the issues the water damage caused. However, rather than cutting a straight line along the seam of the carpet, the workers opted to cut a jagged edge, making repairs to the original carpet impossible. Original repairs were not completed to our satisfaction.

The painter left borders around the edges of the walls and input swirls and waves throughout. I will say that when we spoke to them about it, Royalty did come back out to repaint the walls, agreeing that it was not a job well done, and they did a much better job the 2nd time around.

Unfortunately, the work done on the carpet was also not completed well, as the workers did not put padding under one section of the carpet, and the seams were already pulling apart hours after the job was completed with the patches of carpet they used. While I understand that carpet is difficult to patch after being damaged, all we wanted was for the work to be professional and look as good as it did before the damage occurred. We had issues with communication after that, as repeated phones calls to the company were left unreturned. Overall, this experience with Royalty was frustrating, as we just wanted the work completed correctly.

06/13/2021 Updated Review: After a few conversations with the owner, I will say that Royalty did improve the situation. While they are not able to fix the carpet at this time, we now have the ability to utilize our original carpet installers to replace the carpet and padding so that it can look as good as it did before the damage. There are not many owners that will put in the time to communicate with you directly and do their best to make the situation right. Matt is one of those few owners and we appreciate his willingness to help our present situation.