S & R Insurance Group

I reached out to S & R Insurance Group as I wanted to get a quote on homeowners insurance since I recently purchased a home, so switching can often lead to savings, especially when working with a broker.

I was assisted by Roxanne - and throughout my journey she was professional and went above and beyond to assist me.

I live in Rancho Cucamonga, and if you're aware, with the recent wild fires, it's tough to get insurance - so Roxanne did everything she could, by reaching out to her existing contacts. For that, I'm grateful. If you're in the market, at least give them a shot, since they try everything when it comes to providing a solution for you.

Outstanding group of professionals! Roxy was super sweet! Monique was very quick with the auto process. She got me set up quick and exolained everything without trouble! Thank you S&R!!

Just wanted to say a big thank you to Sergio for getting my bike insured and finding an amazing rate with great coverage.
Called all the other agents in my area and nobody could come near to rate he got me locked into.
Thank you again, Sergio and the S&R team.
I will be referring all my family and friends to them for their insurance needs.

Our experience was a nightmare to say the least. Office staff screamed and yelled at me on one call. And finally, the straw that broke the camel's back, Tommy our sales agent and his staff kept us hanging with paying for a homeowner's policy that had been canceled. We ended up contacting our mortgage company and canceling the policy ourselves. This cost is over $600 that we probably will never see again. This is a intricate and time-consuming part of the process that we paid S and R Insurance Services to do. we are very disappointed with the poor customer service and unprofessionalism!

if I could choose zero stars I would. Working with S&R insurance has been quite literally the worst fucking experience of my life. i signed up for a payment plan option for general liability insurance I put down a down payment of $788 with a remaining balance of $547. I would pay $54 a month until the $547 is paid off. the first month I was supposed to be charged $54, they charged me $547. I had to wait 24 days before they refunded me (only after I said I would report the transaction to the bank did they issue a refund the next day). during the time I waited for my refund, the company tried to bill me TWICE for the monthly payments. tell me... how the FUCK am I supposed to make the mo they payments when YOU HAVE ALL MY MONEY. by the time I got my refund back, they had cancelled my policy because of "nonpayment". But... you had all my money so how did I not pay... ON TOP OF ALL OF THIS. they refuse to give me any refund for the down payment because I chose to leave the policy cancelled after all this BULLSHIT. in fact... they are trying to charge me MORE. they said that just because the policy has been cancelled, I still am responsible for paying off the loan. They are now threatening to send me to collections for not paying off the rest of the loan. Words cannot describe how fucking awful this whole experience has been.

S&R insurance group requested us, the customer to do their job for them, wanted us to take photos of our exterior , roof, water heater, under all sinks etc. when we called for questions and requested someone to come they would not provide us someone to assist us. Sadly my parents are not in good physical condition and are not able to do this on their own. They refused to send someone and offered to cancel the insurance instead of sending someone to assist their customer of over 5 years. They patronized my father and simply kept telling him to have a great day as he was telling them they were a joke for not being able to send someone to inspect for their own insurance company. As a business owner we understand the importance of customer service and the steps you take to deescalate and come to a solution. As a soon to be home owner and someone who works with many people buying homes In Rancho Cucamonga, I will strongly be discouraging this company.

Hello everyone I'm so excited to recommend This location for your Insurance needs. I've been with them for over 8 years and had nothing but the best in price and in customer satisfaction! Especially from Fabian !!!! He absolutely cares for you and follows with every concern. Ask for Fabian when calling , i absolutely recommend you to him !

Gil at S & R Insurance is the only agent I'll call for all of my insurance needs. He is extremely professional, has the best customer service, and was able to bundle my homeowners, auto, and landlord policies at the best rates. He answers all your questions and goes into considerable detail when explaining what each policy actually covers. He is quick to respond and always follow's up on all of my inquiries. Would highly recommend!

Just got off the phone with Jacquelyn (Jackie) with S&R Insurance group and I must say, she was very helpful with getting me set up adding another vehicle to my insurance policy she was kind and made sure I had everything I needed before getting off the phone with me. Thank you very much for all you help especially with making the process fast & easy.

My experiences with Gil have always been top notch! Customer service and cultivating trust with his clients is a top priority for him and it's evident in the way that he interacts with his clients. Gil is also very knowledgeable in topics outside of insurance and he has been a great help to me. I highly recommend this company and Gil.