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“Personally, as a student, I first took driver's ed through Defensive and hated it.” in 2 reviews
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About the Business
At Safe2Go Driving School, our students come first! We believe that every student has the right to learn in a positive and safe environment in which every student feels respected and connected with the staff. We know different students respond better to different styles of teaching. We have developed a strong curriculum that addresses the needs of all types of learners: hands on, visual, auditory and more. We understand that teens are still developing their sense of personal responsibility so we work with them to help them think through the consequences of the choices they will make as drivers. As parents ourselves, we also place a high priority on physical safety. We want you to know that your teen will never be left alone. Our classes are located in safe surroundings with fully lit parking lots for the safety of our teens and parents' peace of mind. Safe2Go Driving School is family owned and operated. We understand the mix of pride and concern parents feel when it comes time to han
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- Amanda T.Seattle, WA5911Sep 14, 2021
Hello,
Your DOL examiner was extremely disrespectful to my teen age daughter and myself. On several occasions during her drives, she stated that he yelled at her and slammed on the break while she was driving, she did not feel safe with Sam, your DOL instructor. When there was a scheduling issue on this last Saturday, Sam was extremely disrespectful and abrasive towards me. I felt that I was verbally assaulted. I tried to explain this to the office staff today I was blown off and my concerns where not addressed. My daughter does not deserve to be treated in this manner as she is a very good and respectful student and has done everything that has been asked of her is a respectful manner. I am very disappointed and dissatisfied with my daughter experience with your driving school and your staff.Helpful 0Thanks 0Love this 0Oh no 1 - Sally T.Lake Stevens, WA0102Sep 7, 2022
My son took his classes and driving test at safe2go in Everett. He had a great experience and liked his teachers and DOL test instructor very much. No complaints at all and I loved the convenience of the location and the kindness of the staff. Thank you Safe2Go for preparing my son to be a responsible and safe driver.
Helpful 0Thanks 0Love this 0Oh no 0 - David b.Marysville, WA04Jul 12, 2022
Stay away!!! Definitely stay away from Susan!!!! They will lie, cheat, and try to intimidate you. Horrible customer service when we had a scheduling conflict.
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Monica M.
Jul 13, 2022
Dear David. I am unable to locate you as a customer so I sent you a direct message hoping I would be able to speak with you to get more information pertaining to your experience in hopes of doing what I can to help and resolving this issue. Customer relations is very important to me so please reach out and leave a message for me and a good number. Kindly the owner.
- Sean B.Bothell, WA64Sep 30, 2021
I thought this was a great school and they were excellent at there job and I would highly recommend them to anybody.
Helpful 0Thanks 0Love this 0Oh no 0 - Professor D.Monroe, WA01Aug 30, 2019
If I could give negative stars, I absolutely would. This comes from the perspective of a former driving student at the Safe2Go location in Monroe. Susan Chadwick should not be an instructor. I took her class at Monroe High School in the afternoon. She is not fit to be a driving instructor for multiple reasons. In the classroom she had a habit of sharing too much of her personal life. This typically involved her late husband. She'd talk about how he would drink multiple cases of alcohol in a night, complaining about how she doesn't understand why he would do that. Frankly, this is not an appropriate topic for the class and nobody should be venting about their personal life to students.
She also had some weird bias towards girls. I used to hear from my friends that they had awful drives with her because she'd yell at them to the point that they'd start crying. Occasionally she'd share stories of drives with girls who'd end up crying, but what was gross was the way she seemed proud about it.
She was much nicer to boys on their drives --- a bit too nice, really. I sat in the backseat during someone else's drive and I was creeped out by her excessive giggles and demeanor towards another male student.
Parents: Don't let your kids learn from Susan Chadwick, especially if you have daughters. She will make it a point to yell and make them cry. Although be wary if you have sons, as she behaves a little weird around them. She'd be nice to them in an odd way. Let's just say that if I had a son I wouldn't want him anywhere near her.
Students: If you're unfortunate enough to have her as an instructor like I did, try your best to resist any temptation of crashing your car into a pole --- specifically on her side. Talk to your parents and either get a different instructor or go to a different driving school.
Fortunately, I was able to get some driving instruction from Sam and Yvette later on. These two are great instructors and I'd recommend them to any student.
Overall, Susan Chadwick has some emotional problems that are very obvious to students. Her methods don't create confident and responsible drivers. All they do is ruin someone's driving experience at a very impressionable age. I'd be shocked if anything has changed since I had her as an instructor. Insecurities like hers run deep and don't disappear overnight.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Monica M.
Sep 10, 2019
Dear Professor D. Some of the employees you had a good experience with are also what we like to hear. Since some of the employees that you spoke of have not been with us for over 3 years I'm assuming this just didn't take place but took place 3 or more years ago? Please know that as a business we rely on our customer feed back but unfortunately there isn't anything we can do when it is not brought up during the time it takes place or if the employee is no longer with us. I'm sorry you feel that you needed to post about this now and didn't give us the opportunity to speak with you.
- Hannah S.Monroe, WA01Jun 9, 2022
I purchased a driving lesson online. I had to call the office a couple hours after I purchased the lesson to schedule the time and date of the lesson with not them but a third party. After scheduling I received an email. During all this time no one told me nor was it written in the email that I needed to purchase a 35$ Primit from the dol prior to my lesson and bring with and required in order to even do the lesson. I found all this out when I showed up for my lesson. I was a little taken back when they said they told me about the permit even though I had no idea. I apologized for the confusion and asked to reschedule my lesson for another day so I can go home and purchase the permit. Suzan the owner explained to me that I needed to step outside, she wasn't going to reschedule or refund my lesson. Asked that I leave pushed my 6 month pregnant self out of her buildings front door. And locked the door behind her so needless to say I won't be going back or recommend going here for anything.
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Monica M.
Jun 11, 2022
For the safety of all our customers, staff and students that were present during this conversation we asked you to wear a mask. Since you refused, I asked very politely if you would feel more comfortable speaking outdoors, so it wasn’t necessary to wear a mask, you said yes, so I followed you out the door. At no time did anyone touch or push you.
As an adult you were informed of the simple process to get your driving permit. Yet you arrived to drive without a driving permit. We legally could not let you drive without a driving permit.
You were offered you a 50% discount on your next appointment but obviously this wasn’t satisfactory since you threw something in my face and walked away while talking to someone on the phone. If you would have taken the time to discuss this, would you have known Susan is not the owner.
We sincerely did everything we could to help. - Cleo C.Snohomish, WA02Sep 9, 2019
i took my class here, which was perfectly fine. On the other hand, at the everett location there is only one testing instructor and i would not recommend taking your test with her. i took it a little while ago, and she failed me on a collection of nitpicks. anyway just test at 911 if you want a chance at passing.
Helpful 0Thanks 0Love this 0Oh no 0 - Bunny S.Monroe, WA02Sep 12, 2016
I have a similar experience to a few other reviews. It took me over a year to get my license and I always failed by a few points. The classroom experience with this place is probably what caused this. They teach by fear, in the sense of scaring you into being a good driver. That caused me to be very afraid of driving, which is never fun.
During the drives, the instructor made one of my friends cry by ramming on the break really hard when someone was just starting the cross at the exact opposite side of the road. Half the time, the instructor would be late for the drive, but if you're late for the drive, they have very harsh consequences. They never really give you freeway driving. They don't help prepare you for the written test.
The customer service at the front desk is awful as well. We could never get a straight answer on anything, prices, drive times, questions. All we wanted was to schedule the driving test, but it was so difficult. I'm not sure if they just have bad staff in the office or what but it was very irritating.Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Monica M.
Dec 22, 2016
Dear Bunny. Sorry we could not answer sooner our access was limited for a while but I thought it was important for you to respond to your concerns. We agree the movies that are played in the classroom can be disturbing because it is real some are required by the state as part of the curriculum but we do give the students the option if it is to graphic for them to watch or not to watch. And yes for the safety of our students and the instructors also in your friends case the pedestrians they are required to use the vehicle side brake when in their expertise they think its necessary. After all they are the ones that have many years of experience already on the road but also have had many hours of training to know what is safe or not. Although it may be nerve wrecking to new drivers it is necessary to keep all in the car safe and pedestrians. In response to everything that is needed to pass on the state tests. All the information that is needed to study is in the Washington State drivers guide that all students are given on the first day of class and are informed to study but our students also have an advantage because what we teach in class is also out of the WA state drivers guide which we use as part of our curriculum. Our course is 30 days in length and drives are usually completed 2 weeks past the 30 days depending on the students attendance. Yes some can take longer than others to be ready to pass the written and state drive tests which in all fairness is not a factor we have control over. We have always shared with all our customers it is up to each individual when they are ready. We are glad you told us of your dislike for the movies we will make sure that the opt out is repeated more often to our future students. We will also make sure that our future students are informed more frequently and several times that it is necessary to read and study the Washington State Drivers guide and that it is also in download version on our website along with videos from the department of licensing showing you the tests as what to expect. Thanks for your feedback.
- DeAnna W.Monroe, WA1505Nov 17, 2018
This place is a disgrace. We had an instructor take my daughter out for her test drive but not before going off in the lobby about how irresponsible kids are. (I should have known then we got an instructor with a chip on her shoulder)My daughter, who has been driving for 9 months and passed every single test and quiz with flying colors failed her drive. She marked her down for not using her parking break, when my daughter swears she did- and even told the instructor she did. Either this lady needed to feel important or she had a quota to make for retakes. Super frustrated at this company and would never use it again.
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Monica M.
Nov 17, 2018
Dear DeAnna,
Safe2Go Driving school is separate from DOL. If you are unhappy with results from State testing please contact the state DOL department for your grievances.
Kindly
Safe2Go Driving School - Elizabeth C.Snohomish, WA02Nov 17, 2017
I strongly recommend this company examine its business management problems. I'm sure you're all wonderful people but your business practices are severely lacking. Employees are way too casual. Advising children to drive over the speed limits not acceptable. Their customer service and management skills do not meet even the minimum expectations of professionalism. Gossiping to your children about clients is not acceptable. Lack of consistency in hours of operation and expecting clients to guess at what day you're open from week to week is unreasonable. I honestly did not want to leave a negative review..but your practices aren't acceptable.
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