Santa Rosa Moving & Storage

They helped me with a long distance move from San Francisco to Portland OR. Hannah was great from the beginning, with good communication and upfront about information. I got quotes from two other companies. One quoted me 1-2k higher, and said that I was getting a good value with this company. The other quoted me 1.5k lower, but used very aggressive sales tactics and made me feel uncomfortable about trusting them with my move. Very happy I went with this service.

They got my moving permit for me and navigated parallel parking on a very narrow SF street that has a light rail going by it. I packed myself and the movers, Anthony and Jesus, were polite and professional. They were communicative about delivery time, and got my things to me in a reasonable time, even when their truck broke down and they had to take it into the shop. All of my stuff was there, and when I thought a few things were missing, they knew by memory that they'd actually put those things in the wardrobe box I hadn't opened yet.

Would use them again.

This is long overdue, but I wanted to leave a comment about our experience with Santa Rosa Moving and Storage. They moved our 3 bedroom household goods from Santa Rosa to Southern California at the end of March. They were courteous, professional and communicative. I had a nightmare experience when I moved to Santa Rosa years ago and was very worried about this move. If I knew now what a great experience it would be, I would not have worried. From the very beginning Kim walked our house, gave us a great, competitive estimate and was very communicative. We knew exactly when to expect pick up and delivery. Both moving crews at both houses were friendly, efficient and knew how to pack goods and move them safely. I had NO breakage - and I moved alot of fragile goods. Moving is chaotic, but Santa Rosa Moving and Storage made it so much easier. I would definitely recommend them to anyone who needs a moving company.

Moving is extremely stressful. Finding a moving company who delivers on all cylinders seems likely even more challenging in an industry riddled with scams and misinformation. After conducting many hours of research over several weeks for our cross country move, outrageous prices and declarations on both ends of the spectrum, we arrived at Santa Rosa where Hannah fielded our request. She was one stop shopping! After a thorough virtual walkthrough of the load, we received our quote by end of the day. She also booked our two vehicles we were shipping. We had nothing short of an incredible experience with all those involved in the move. Hannah was extremely responsive, and as I'd say "on the level". There was no hassle. No follow up needed. Our driver Chris Loran, met us on both ends of the delivery. Chris brought with him two excellent crews of experienced movers! We received all of our items in perfect condition. Chris apparently runs a meticulous operation and is an great ambassador for Allied. Santa rosa is an agent of Allied whom I had initially contacted. But if moving from Northern California, I'd encourage you to reach out to Hannah and the Santa Rosa team and avoid all the headaches I've read about working with other moving companies. Thanks again for taking some of the stress out of a stressful time!

We used this company for our first and hopefully only cross county move. I interviewed three companies and I wish I had selected another option. The moved us out of our home in Santa Rosa in Sept. 2020 and into storage in their Rohnert Park location. When we finally received our belonging in April 2021 there were many items missing or damaged. We filed a claim but they said it could be 3-4 months before they respond. In the meantime I have I assembled furniture in my new home, they lost the pieces, and I will need to replace items that were missing. All this and the cost was close to $20,000. Buyer beware!

The estimator and packers were great. The driver, not so much. He got pulled at a weigh station for violations and 7 days after pulling away from our house, we still don't have a firm date when our things will arrive.

I recently booked my cross country move with Santa Rosa Moving (through Allied). They will not actually pick up my belongings until December, but thought I'd leave a review just for this booking experience. I've learned that the booking process can tell you some things about what the actual move experience may be like. I was scammed out of about $1200 last month trying to use another company (North American Van Lines - avoid them like the plague ), so I was VERY skeptical when talking to any other company to complete my move. I contacted Allied and they referred my to their agent, Santa Rosa Moving and Storage. I wish I had called them sooner. Hannah was extremely helpful, answered all of my questions in the trillion emails I sent her, and promptly sent me an estimate with all of the other documents required. Additionally, when I called with more questions, Hannah actually answered the phone along with all of my additional questions as well. I'm hoping that the actual move experience will be as seamless as the booking process has been. This was the first company that actually made me feel comfortable after the debacle scam of the other company. I'll keep you posted about how moving and delivery day goes.

Ryan and Miguel did an awesome job moving our stuff into our new apartment. They were very professional and made our move quick & easy. We will definitely use this company again for future moves.

Great honest American business. Jay and the rest of the company are solid individuals. Outstanding service with a cross country move & a classic car

Santa Rosa Moving (aka Sausalito Moving and Storage) moved my family about a mile down the road in St. Helena. We had a large, square dining room table that was extremely difficult to get in to the home due to its size. It could only be done by removing the base from the table. We made this clear to the estimator.

When the movers arrived, we did a walk-through and told the movers that the base needed to be removed due to weight and bulky size. Near the end of the load, the table was one of the last things to put into the truck. While picking it up, we once again reminded them that they needed to remove the base. Instead they thought they could do it without taking the time to remove the base. They indeed had a difficult time and ultimately, one mover tripped going backwards, taking a 2-3 inch chunk off the table top, not to mention multiple dings. He also injured himself, taking him out of the rest of the moving day and making the mobing day longer.

We filled out the claim asking for a repair or replacement. We received a check for just over $100 instead. Upon calling Jay Lucas, the VP in charge of claims, he smugly told us that we didn't opt for the full replacement insurance (that he said was $95). As such he has no obligation to pay us more or to repair the table. I mentioned the constant attempt to get his movers to take off the base but he told me it didn't matter. The problem, he said, wasn't the movers not following our directions, but the fact that we didn't pay for the extra insurance.

Having not hired a lawyer yet for this to get the legal opinion, I imagine that he would take a little responsibility for his movers regardless of whether or not we paid for extra insurance. It also seemed to me that, regardless of insurance, they agreeed to at least attempt to repair any damages to any items (dont have the papers in front of me). He refuses to do anything. I'll look into this from a legal perspective. I've run a business for 17 years, and even when I COULD screw over customers legally, I've always done what is right. I'm proud of that and want to do business with others who have the same ethic.

My reason for issuing a negative rating is that the service level at this company is obviously poor. The VP (maybe he's the owner too?) could care less. The lack of ethics is concerning. Potential customers should know that, should they hire this company, the movers will do whatever they want, have no regard for your items or directions, and there will be nothing the customer can do about it. Maybe this company should state clearly in their contracts that they suggest paying extra for the extended insurance because they will have no regard for your belongings or directions and that, as such, there is a strong liklihood that you will have claims. Hire at your own risk.

My $1400 estimated move really cost: $2200 (what they charged me) plus $3500 for my table, not to mention the time to fill out this, BBB complaints, Federal Motor Carrier Safety Administration complaints, etc.

I'm reporting separately on this company to the BBB for issuing a low-ball estimate and charging me 50% more on moving day.

Move date 5/2/2012
Customer # 12038

I am presently in the 20th home of my life -- so needless to say I have moved ALOT! Some were corporate moves where our household belongings filled an entire truck. Some were local (friends and family) moves. Some were short in-state professional moves. The 'smaller than a full truck' moves are relatively new to me -- have done only 2 before this one.

I had to have the contents of my son's storage unit in Sebastopol, and a few of his belongings from my house moved to him in Boulder, CO. Kim from Santa Rosa/Sausalito Moving and Storage gave me a prompt 'not to exceed' estimate (actual cost was lower than estimated) -- and she and everyone I contacted at the company were informed, efficient, friendly, helpful and accommodating. (And I'm a 'worrier' - so contacted them a number of times to make sure we were still on target!)
They arranged his items to be picked up on the day I requested (a Monday) and informed me at that time that the 'big' truck to Boulder would pick it up on Wednesday.
Everything went according to plan (with only a small snafu in that without a specific delivery window for the HOA on the Boulder end -- unable to deliver on Sunday as planned) -- and the GREAT driver delivered everything to him intact on Monday.

The company was recommended to me by someone who had used them for an in-state move. Not as complicated as this one. Yet -- my experience too, was virtually effortless, smooth, and efficient. I'm super grateful for the professionalism of this company!