Shuayb Dental

The staff is great but I waited 2 hours because they were a little short handed that day. Other than that they were very professional. Prices were good. It was only the first time that I used this company.

NEW CUSTOMERS BEWARE!

Believe the other 1 star reviews and take your business elsewhere.

I made an appointment for a new patient cleaning approximately 3 months prior to today. I had the appointment today, waited 30 minutes past my appointment time for them to start taking x-rays. After X-rays I was not seen by the dentist until about 1 hour past my appointment time. The dentist was very nice and professional and did a very quick dental exam that took about 2 minutes. She then told me I could schedule an appointment for a cleaning. I thought my appointment was for a cleaning so I was confused why a cleaning would not be done at the time of my appointment. I was then informed by the front desk staff that it is their offices policy that cleanings are not done on the same day as new patient exams and that I would need to schedule a cleaning for a different day. I asked why this was not disclosed and explained to me when I made the appointment. I was very clear when I called to make the appointment that I get a cleaning every 6 months, that I just moved to the area and that I was calling early so that I could be on schedule for my 6 month cleaning. This is when the office manager started speaking to me in a very rude and condescending tone that I would never have been told that my first visit would include a cleaning because they never do cleanings on first visits and that it was impossible for me to have been told this. I was then told that the person who made the appointment was no longer with the dental office. It's a shame that this office has such a rude and unhelpful office manager since the facility was very clean and modern and the dental assistant who took my x-rays was very friendly and professional. I took 2 hours of sick time to make this visit and am now being told they don't have an appointment for a cleaning at a time that works for me for another month out. Since I called months ago for the new client appointment, they should have also scheduled a cleaning, even if on another day when I initially called for the appointment. I am very disappointed in how this established is being managed and this is my main reason for leaving a one star review.

Like others on Yelp have commented, their google reviews of 4.8 starts seems to be bogus. I wish I looked this sham of a dental facility up on Yelp before wasting my time with them.

Terrible experience. Not personal at all. Dentist talked behind my back...never saw his face. Very invasive work that was not necessary. Devastated ever since my appointment with them.

The doctor seemed competent. The problem is the back office is staffed by The Three Stooges. And that's being charitable. They went right to work - but not on my teeth.... On my Credit Card. Charged me for work that was covered by my insurance..So greedy - they didn't even submit a request for an authorization from the insurer.. Just grabbed for the money. The experience here is like being mugged in a dark alley... Only the mugger uses a drill and a credit card machine instead of a gun and a ski mask.

I contacted them for a cleaning after changing my insurance plan and my old dentist didn't except it. They took 2 months to get me in. I sent them a copy of my 4 month old xrays to use. I have thyroid disease and didn't want my thyroid exposed to unnecessary radiation. After finally agreeing to use my xrays and do a complete exam the dentist told the staff to set me up with a general cleaning on my next visit. They set me an appointment 7 months down the road which was unacceptable to me so I asked them to put me on a cancelation list because I wanted to come in sooner and could come on a moments notice. They never called me in sooner even after calling them twice to see if I could come in sooner. Well I went to my cleaning appointment today and not only did they want to take xrays but they wanted to upgrade my cleaning and charge me an additional $85. My insurance covers my normal cleaning completely. They told me they could do this upgraded cleaning in the same alloted time and use the same equipment. It's nothing but a bait and switch, a way to get paid more than the insurance company pays! Totally unethical and I am going to contact the ADA, the Licensing department, BBB and the insurance company to notify them of their business practices to start! These people should not be in business.

They overcharge. My experience: They made mistakes on dental procedures, then charged me more money to fix their mistakes. Staff is not highly trained, unprofessional and do not know their limitations. Not to be trusted. Very dishonest!!

I would give it a lower rating if I could. Went To this place for a toothache ,came out with toothache and an estimate for $19,000 estimate.

I went there for a cleaning in June 2020. Dentist examined me and said i needed deep cleaning and 2 caps or I will need a root canal. States that they cannot schedule me for deep cleaning because it is fully book until August, BUT that they can start with putting new caps in right there and now. Hello, Without cleaning first and putting in new caps?? I forwarded my panoramic film and 4 additional bitewing xrays to my brother in NY, who is also a dentist. He saids I did not need any caps. I did personally saw him in August 2020 when I went back to visit family. He examined me and confirmed there is no need for caps!!!! I had to post this since I saw another review with a similar experience. Such dishonesty!!!

Terrible front desk staff. I came in as new patient. Front desk gave me a form to attain records from prior dentist. She said to fill it put and get the fax number for her (my guess, not wanting to bother looking it up herself). Then after giving her my paperwork, the frontdesk asks "You have insurance, right?". Then making an appointment seemed to be a chore. I eventually walked out. This practice made me feel unwelcome as a new patient.

Not all dentists are created equal, it pays to shop and get second opinions. I got two more opinions and settled for over a 80% less bill. CAVEAT EMPTOR!