Shuayb Dental

NEW CUSTOMERS BEWARE!

I made an appointment for a new patient cleaning approximately 3 months prior to today. I had the appointment today, waited 30 minutes past my appointment time for them to start taking x-rays. After X-rays I was not seen by the dentist until about 1 hour past my appointment time. The dentist was very nice and professional and did a very quick dental exam that took about 2 minutes. She then told me I could schedule an appointment for a cleaning. I thought my appointment was for a cleaning so I was confused why a cleaning would not be done at the time of my appointment. I was then informed by the front desk staff that it is their offices policy that cleanings are not done on the same day as new patient exams and that I would need to schedule a cleaning for a different day. I asked why this was not disclosed and explained to me when I made the appointment. I was very clear when I called to make the appointment that I get a cleaning every 6 months, that I just moved to the area and that I was calling early so that I could be on schedule for my 6 month cleaning. This is when the office manager started speaking to me in a very rude and condescending tone that I would never have been told that my first visit would include a cleaning because they never do cleanings on first visits and that it was impossible for me to have been told this. I was then told that the person who made the appointment was no longer with the dental office. It's a shame that this office has such a rude and unhelpful office manager since the facility was very clean and modern and the dental assistant who took my x-rays was very friendly and professional. I took 2 hours of sick time to make this visit and am now being told they don't have an appointment for a cleaning at a time that works for me for another month out. Since I called months ago for the new client appointment, they should have also scheduled a cleaning, even if on another day when I initially called for the appointment. I am very disappointed in how this established is being managed and this is my main reason for leaving a one star review.

Like others on Yelp have commented, their google reviews of 4.8 starts seems to be bogus. I wish I looked this sham of a dental facility up on Yelp before wasting my time with them.

The staff was amazing prior to 2020 unfortunately all left during the pandemic. Now the worst staff ever and I have spoken to quite a few people that all agree! First of all, unfriendly, they lie to you about leaving a message to cancel an appointment, to find out they lied to you about which hygienist you requested. This was he last straw!!! I haven't had my teeth cleaned in almost a year because of knee replacement, so I had to take 2000mg of antibiotic 1 hour prior to show up at the office to find out that my appt was cancelled, that supposedly they left me a message to cancel the appt (which I never got) then was told that I must have blocked their number really????? I'm done!

Stay away from the office on Mariner, they gave me a quote for Dentures of $6595. The bottom plate has implants and they gave me a quote of $5700 just for the bottom plate. I called their office to see if they took our Cigna reduced plan and they said yes, when I went back for the impressions they stated that it would be $7200 with my reduction plan? They stated that they would honor the original quote for the $6595 as the coverage we had raised the price. I called the reduction plan and gave them the code number for the lower plate that the dentist office gave us and they said it should be $1800 for the bottom plate and $775 for the top plate, that would be a total of $2575. When I explained to the reduced plan what was going on at Shuayb they said they would call them and then call me back. The Rep from Cigna called me back and said they spoke to Penny at the office and they would honor the plan, I called the office and asked for Penny, Sofia stated she wasn't available so I spoke to a Sofia inquiring about the conversation I had with my Cigna Plan. Sofia was very rude, she stated that they were not going to honor our plan, when I asked her why and that a rep from our plan had spoken to Penny and she said they would. Sofia refused to let me speak to Penny, she stated she spoke to the dentist and that they were going to cancel my husband as a patient and I said why, she stated she had that right and she proceeded to call my wife a grumpy old lady. Really unprofessional, rude and name calling, how old is this person, she shouldn't be in the customer service field.
My grandson is a hygenist, he reccomended calling Affordable Dentures, we did that and they quoted me a price of $2000 including the implant fixtures and a four year warranty, they also do not take insurance or any reduction plan and were less expensive than Shuayb!!! They made the impressions and I will be going back for a fitting Tomorrow, I hope everything continues to go as smooth as it has been so far.

Stay away from Shuayb their office staff is unprofessional, rude and they over charge for their services!!!

If there was an option for zero stars I would of selected it. Worst dentist office ever. My son who is special needs had a new patient appointment, they explained that for the X-rays I could not go back. Which I completely understand, I stressed to the receptionist girl plus the dental assistant that took my son back he was special needs, and to please come get me when his X-rays are done. As my son gets extremely anxious when I'm not there. 35 minutes later I'm still sitting waiting. So i got up and asked is his X-ray done to receptionist said let me find out and calls the dental assistant. She comes and goes he's all done. I said great I got back. Dentist comes in doesn't look at me, doesn't address my son. Super rushed , super un personable just says he needs to come back for a cleaning. I'm like uhhh ok? We go out to the receptionist to check out and she's on the phone. I stand there waiting 15 more minutes and no one else offers to check us out. Or to set up his cleaning. So we walked out, office not once called me but they had no problem billing my insurance company. This office has the worst customer service of lack there of, dentist was rude didn't even look at me or speak to me. We will never go back here again! Be ware also not very special needs friendly either.

***update***
After posting this review Shuayb sent me a private message in this app stating they never saw anyone with special needs and to retract my review. So your calling me a liar Shuayb???? I'm floored by your response here. I have proof of claims from my dental insurance it indeed was you and this location. How about taking ownership and apologizing how you treated myself and my special needs child and try to rectify the situation??? This is how you treat new patients ??? I think you should give us back a refund for the cost of this so we can go some place else and redo our X-rays. Screen shot below of cost and proof it indeed was this location.

This is a great dental office. The entire staff is professional and pleasant. I highly recommend you make your next dental appointment with them. I go to the Odessa location.

The more I get treatment somewhere else, the more angry I am at Shuayb dental for what they refused to do. If you want cosmetic dentistry go somewhere else

Do Not
Waste your time at the mariner location
went to get crowns and after the Novacaine wore
off something did not feel right with my 1 tooth could
not call back cause they were closing in a half hour
and the girl had already gone home for the day, so now i have to wait till monday, call them i get in at 3pm only to tell me
they cant get me in till june 30 ... well today is only the june 6
unacceptable... but yet they have all my money i laid out to pay
for everything,, there was by no means ...ANY....urgency...to get the job
done they started.....
So here i wait :((((((((((((((((((((((((((((((((((((((((((((

Waited 2 and half hours for an exam and what I thought was going to be a cleaning, after xray's (a half hour later) Dr Omar came in pocked around my mouth told me I need 2 caps, shortly thereafter one of his girls comes in with a quote for 4 crowns, an extraction a and a deep cleaning for a mere
$4649 .00 dollars. So, no cleaning told make another appointment.
JUST MONIES GRABS

This office is the worst about sending the correct clinical documentation needed for insurance billing purposes. Be prepared to pay out of pocket!

My husband went there with a toothache and was advised that the tooth was decayed and needed to come out. He said no problem, just pull it. Not today, you need to make another appointment and handed us an estimate for the process, including a bone graft and implant for a total of 4500.00.
They made a series of appointments in case we wanted to go with this.
I called the next week and told them, no we don't have the money and we weren't interested in going through with the estimate, all we wanted was the next appointment to pull the tooth (which would be covered by the insurance.
Long story short, the notes were on his chart and he told them at the appointment all he wanted was the extraction.
When all was done, he was billed for over 600.00 because they did some prep work for the implant. Yeh the implant we weren't interested in doing.
We did end up paying for it as my husband did not want his credit ruined for that amount.
Don't be scammed, these people are all about the money.