Smitten Boutique

Beautiful shop in West Loop. It's clean, tidy, and bright which makes it fun to shop. They have a variety of stuff here: Hair clips, jewelry, pillows, fragrance, and so on. I was very surprised to see a section with baby items since it didn't strike me as that type of store. It's ample enough--I'd say almost a quarter of the store--with clothes, toys, books, accessories, and so on for baby. I took note of the beautiful coats they have because I'd like to come back in a year or so to get one for my daughter. Might have splurged on it now but she drools and spits up on everything, so hopefully by the time she's one and a half that will subside. They also had some headbands and I considered buying one but they didn't have any I liked for little ones (and to be honest, she's too little for one now anyway). But they had some adorable clothes, including some beautiful dresses, so I would love to stop here again.

What they seem to do where they excel is in printed invitations/ announcements. I wish I had been able to get to Smitten before I had my baby (I tried a few times) because I would have ordered birth announcements from them. As it was, I couldn't seem to find any I liked (and thought it was superfluous since everyone texted me to find out about her) but seeing the beautiful papers and samples made me regret that. If I have a second, I might do it.

Smitten is absolutely worth a stop. Parking is pretty tricky here--as I mentioned, I tried stopping here on a couple different trips to the West Loop before I was successful with parking. I would highly recommend it to others.

LOVE! Great selection of unique and sometimes quirky gifts, even an amazing kids section with the best books and selection of the softest stuffed animals ever! Quality stuff.

Erin and Samantha were kind and helpful even though we did not do business together.

As opposed to a transactional approach, they came across as very consultative which is great these days.

I wish them continued success and only gave them one star because I cannot speak of their finished product but if their customer service is any indication of their work, they are amazing.

Such a cute store and perfect for buying gifts! They've got a fun selection of cards, books, winter hats, scarves, gloves, candles, jewelry, a large section for children's gifts, and so much more! My favorite is their plushies--they've got cute plush succulents, and peaches, pumpkins, lemons, etc. These plushies have cute little eyes, smiles, and feets--adults also can't resist them! If you're doing some holiday or birthday shopping, this is the place to go to shop and support local businesses. High quality goods that you can see the moment you walk through the doors. I spend quite a bit of time browsing, as there's so much to look at that I know my friends and family will love. Every corner of the store is clearly curated with love and care and attention to what customers would like.

I've been here a couple times to buy presents and will definitely return. Each time I've received positive customer service and have been greeted with a friendly hello! Another plus--when you check out, they are more than happy to wrap your purchase for you. Highly recommend paying this store a visit.

I normally don't review shops but this boutique is so cute and the people who work here are so awesome - I just had to!
Last December, I was shopping around for the Snoop Dogg cookbook (From Crook to Cook) as a white elephant gift, and it was sold out everywhere (even online). In my search, I discovered this shop might have some in stock so I headed over to the west loop to check it out. They not only have books, but all kinds of curated goodies and gifts. If I lived nearby, I'd pop in all the time just because I had so much fun browsing! And the woman working was so friendly and helpful - not only did they have the cookbook, but they also wrapped it up very nicely for my gift exchange.
Definitely check out this adorable shop if you need some gifts for the holidays - they take online orders and will ship to you so you can stay safe while also supporting local!

Erin at Smitten boutique not only created the most beautiful Wedding Invite suite, she also worked with us on my daughter's engagement (before COVID) party, the rehearsal dinner, programs, dinner menus, and place setting signage.
She was creative, patient, professional, and accessible to me and to the groom's parents. I can't say enough about the customer service provided and the quality product produced! Thank you Erin and Smitten!

What a fun little gift boutique! I came here looking for a bridal shower gift and left with a book that you fill out called "The Story of Us" and a ring cleaner. They gift wrapped it all and even provided a gift receipt, which I appreciated. It was a little expensive--$44 for the two, but I'm willing to shell out a little more cash to support a local business.

They have a lot of cards, scarves, stuffed animals for kids, and fun little gifts, and they also print custom coasters and wedding invitations. What a nice do-it-all gift shop.

My husband and I recently moved to the west loop in December and we were so excited to explore our neighborhood and all the amazing small businesses around our neighborhood. When we came across this boutique we loved it and tried to come as often as we could (which was often) and buy as much as we could ( our family and friends bday presents). We love the idea of giving back to our own neighborhood and helping small businesses. But let me tell you I quickly realized my Latino husband and I (women of color) were not welcomed or appreciated here. We could clearly see how we were greeted/treated differently than their non-people of color customers . We were either completely ignored or were looked at funny like we were out of place or going to steal something. I mostly felt this from the two women working there. The older gentleman at least tried to hide his discomfort with us. I never write reviews but y'all need to do better! As such, I am never going back and I would suggest to check out the figs tree! This was just my experience with them.It may be that they treated us differently because of something else but either way please try to be more inclusive of all customers.

I am in love with this store!! My fiance and I stopped in randomly one Saturday and I noticed that they did customized stationary. I was able to take a quick sneak peak at a few sample invitations and made an appointment to meet with Erin a few days later.

I loved the time spent during our meeting and the ability to touch and feel the product before placing an order. The creative design process was such a breeze!

We got our invitations today (ahead of schedule) and they are gorgeous! I could not be more happy with the way that Erin communicated with us throughout the entire process and the final outcome of our invitations.

I wish I had a better experience with my wedding invitations at Smitten Boutique because Erin was so nice and in the end the invitations turned out looking great.

Unfortunately, nothing seemed to go according to plan- Smitten seemed apologetic at the long delays and missed details but they were very nonchalant about the challenges we faced. It was extremely frustrating and a low point of wedding planning.

Smitten chose Kleinfeld as the vendor to produce our custom wedding invitations. They have a 7-business day guaranteed turn-around time, yet my invitations took almost 20 days due to "acts of God" (i.e. the 1-day blizzard on the East Coast). They missed a few simple requests (i.e. I asked zip code to be next to city/state, yet the invitations were printed with zip code on a separate line) and took 1-2 days to respond to simple questions, thereby unnecessarily delaying the process even further.

The entire process proved to be the most stressful part of wedding planning while it should have been fun and fairly simple. I've shared my experience with my closest friends who are getting married --- and I highly recommend that everyone use an online vendor instead of physical boutique (think Wedding Paper Divas, Minted, etc.). Ultimately, I think small boutiques and online companies use the same vendors, but the online companies have less overhead which translates into lower costs, are more efficient, don't miss details, and carry more weight in terms of ensuring vendors keep to the agreed upon schedule.