Solo Tile & Stone

Ken&Linda K.
We had a great experience with Solo Tile and Stone. We signed up through Costco, and had new countertop installed. The old tile countertop was removed in one day and the new countertop was installed one week later, in one day. Everyone was very professional and easy to work with. Felipe did a great job leading the team and always being available for our questions.
We love the new countertop! Great job Solo Tile and Stone!

We purchased our countertop with Gil Roberts and what a wonderful experience working with Gil Roberts. I live in Long Beach and pick up the brochure at Costco in Signal Hill called and Gil returned my call. The house we needed the countertop for was in Salinas so with the distance Gil did an outstanding job for us. The men that came and installed the countertop was excellent also. Over all we were very happy, would definitely call on Gil and Costco again.

Complete waste of 1.5 months and horrendous attitude towards simple questions.

Solo Tile is the subcontractor for Lowe's and apparently the two parties have no idea what the other is doing or how anything works between the two. Both parties refuse to communicate with each other and will leave the customer to play phone tag between the two AND the goddamn countertop fabricator.

I had a friend recommend I checkout Home Depot to get my kitchen countertop installed and I ended up price comparing with Lowe's to see if there were better deals. HD came in at $11k for my small kitchen and two bathroom vanities, while Lowe's told me they could install everything for $8.7k. Sounded like a great deal so I paid the deposit and waited for Solo to contact me.

After they got in touch, they said they couldn't send out anyone to come measure for 3.5 weeks, which was fine since the remodel had already been ongoing for a year. An extra 3 weeks wouldn't be a huge issue.

David came over at the specified appointment time and was courteous and professional. My wife wanted to change the bathroom vanity quartz to a different color and David said it would be slightly more since the minimum sq footage for orders was 25 (which would only be a few hundred dollars more).

After this point, is where the issue started.

Mayra emailed me and said the new pricing would be $11.2k which was WAAAAAY higher than what I was expecting compared to the original quote. I asked her why it was so much higher and she said she had no idea and to call Lowe's to ask. (Lowe's is impossible to reach via phone in a timely manner) At that point, my wife agreed that it would be best just to stick to the original scheme and pay the $8.7 instead so I told Mayra to simply switch back to the original plan for single color across all rooms. She reverted the quote and it came out to $11.3k!??!?

I called her to ask why it was 30% higher than what I was quoted and she said "I don't know. You probably have more square footage then what's shown in the drawings" which is 100% not true. I installed the cabinets myself and everything is up to spec down to the millimeter. She then again deferred to Lowe's and told me to call them.

We were still willing to work with them at this point since pricing was on par with Home Depot still, and my wife wanted to switch back to the two color scheme since it was CHEAPER and what she wanted. I spoke with Mayra and could already tell she was frustrated with the switch back, but since I had no answers from both parties as to why pricing was 30% higher I pressed for whatever information she did have. The updated pricing back to the two tone scheme then came out to $11.7k!!! $500 dollars more than it was a mere 24 hours ago with absolutely no changes on our end.

I asked her why she couldn't change it back to the $11.2k which was shown just yesterday and she flatly replied with "You're not the only customer I'm dealing with." Yea no shit genius. Do you think I enjoy wasting my time getting non answers from you that you're suppose to have? I'm trying to figure out how I could be priced so utterly incorrectly and why even determining new pricing requires a quantum computer. You've provided me with zero information on how pricing works and why it's fluctuating so wildly when the base input has not changed at all.

Cancelled the Lowe's contract immediately after and went back to my old contractor who did our countertops at our old home. Pricing was only $8.9k for the same Silestone quartz and he came out to measure same day and installed in less than 2 weeks.

Hip, hot, happening...but, enough about me. Solo tile and stone is a professional company and they know their stuff. They made an appointment with me to template my island, then they came back a week later to install my new quartz countertop on my kitchen island. They were on time, on point, and just all the way on it, all over it really. They are polite, knowledgeable, professional, considerate, and precise. Mayra, David, Jose, Luis, Victor, and another Jose... thank you!!! You are the best

We went through Costco and Todd from Solo Tile & Stone came out to do the initial quote. He was prompt and walked us through the process. He was upfront about the 8 week wait, and scheduled our demo and install. The guys showed up for demo and were professional and communicative. One downside is that we had to wait a week between demo and install which was not fun. It would have been better to have a smaller window between the two so we could get our plumber out, but considering the savings we dealt with it. The installers were the same guys who did the demo which was great. All in all it was a good value and we are happy with our purchase. We are not super fussy and we didn't require a lot of assistance so it worked for us.

Solo Tile has a contract with Costco. We put our trust in Solo Tile that if it's from Costco, it must be good - WRONG. If anything we learned from this remodel, is we will NEVER use a contractor through Costco. This was our first and only kitchen remodel in 17 years. We put our trust in Solo only to have our dreams crushed. If anything I learned, I lost my trust in contractors.

I contacted Solo through the Costco brochure. It actually took a few weeks to get a response that I called Costco. I think Joe was upset that I did that. He came out, took measurements and showed us some samples. We locked in on a few samples and then scheduled a visit to their showroom.

We received the quote, signed the contract and on our way. Went to the showroom, selected our countertop and locked it in. I paid the full amount ahead of the installation.

When I was scheduling with the scheduler, she told me the cabinets should go ahead of the countertop. I trusted the scheduler only to find that's not true. No one questioned the scheduler on why she recommended that.
This resulted in a return trip with our cabinet installer to fix their work and pay extra.

The day of the installation, no one showed. I called to question it and it was pushed to the afternoon, then I looked at the quote and questioned it and they stopped the installation.

I paid the full amount ahead of the installation. The one thing to check is the quote. I ended up questioning it through Costco and it delayed my installation by a week because it was laid out like this: Charge for the material, minus the discount equals the total price. What I actually paid was the material cost, because the $1,042 "discount" was my Costco Shop card and Executive membership savings. They want you to believe it's a savings, but all I got was a Costco gift card. Just because I questioned this, the work was pushed another week.

Our counters are pretty, but the installation was satisfactory. There were a lot of gaps underneath because the counters should have been installed first.

Two big items that stand out from the installation:

1) There is a seam that is visible. It doesn't show on pictures, but if you run your fingernail across it you can feel it. Joe doesn't think it's a problem because we signed off on the paperwork.

2) The sink hole was too large. We realized the installers were anxious to leave, got the sink in there and got me to sign off. What we found out later was when the sink was to be secured, it wasn't latching. For the next few weeks, we went through three different sinks to find a fit, consulted with plumbers and everyone suggested new slab. I spoke to a work contractor who told me to get a filler and it it worked. The lesson learned is to place the paper template for the sink over the hole. It should not fall through. I'm sure if we KNEW to do that at sign off, the template would have fallen through the hole and I wouldn't have signed off.

Another thing was we were recommended a backsplash contractor through Joe at Solo but then I got a call from the contractor that he had been released from the job and it was total drama. Another guy called to say he would come in to finish the job, but then he went MIA. This was too sketchy and we dropped both of them because they lost our trust.

Overall, I cannot recommend Solo Tile. If you do, schedule your counters before your cabinets and check your sink template before final sign off. I didn't go with my instincts to go with someone else when we never got a response the first time and that is my one regret. The Costco effect may have made it great for their business, but for us, this was a nightmare.

First off the guys who did the work were great they truly installed the countertop as if it was their own home they were wonderful. But the woman on the phone had a tone like she was being bothered really a no care vibe. After about a month goes by they finally came out and measured, and said the install would be 4 to 6 weeks out I said that's ridiculous Lowes drag their asses as well, so that meant we had to do Thanksgiving with no sink or countertops, then, i called 3 days before the install it was Nov 6th, and was told by the same woman that someone canceled the install !!!! and it would have to wait for an install on Feb 7 so now Christmas and Thanksgiving no sink, dishwasher, & countertop. They get all these jobs through Lowes and over book themselves and make bank, and you have to wait, we live in Monterey county, so why can't Lowes hire someone local instead of someone from Hayward, that's a horrible drive for the Guys, who were they only ones that really cared, Solo worst customer service as is Lowes, maybe pay the $300.00 and you can have these reviews hidden .... Touche

We purchased our kitchen quartz countertops from Todd the Costco representative and were very impressed with his knowledge and service.
Once we decided on the style quartz, Todd followed through with the demo and installation which took only one week!
The crew did a great job of demolishing our existing countertops and creating the template for the new countertops and backsplash.
Installation was completed in a few hours and everything was perfect.
We highly recommend Todd and Solo Tile & Stone for your countertop/backsplash needs.

We purchased new kitchen countertops through the Costco program. Gil was the rep and was extremely helpful. There was some confusion regarding the contract terms related to demolition, but Gil cleared things up quickly. Both the demo and installation crews were very competent and helpful. The final result was excellent. Completely satisfied.

I went through costco and got a 10% cash back via costco gift card. Solo Tile is backed up so I had to wait a long time to get the countertops installed. But it looked very nice at the end. If you're a costco member, this is a no brainer