Southside Towing & Automotive

There are always two sides to every story and somewhere in the middle is the whole truth. Again we apologize that you had a bad experience. Obviously there are some people that you just can't make happy, but let's get a few facts straight. First thing is, most everything these days are done electronically to which noone has much control on how fast things get pushed through. When Mr. Sol Shelton made the payment, it took a while to show on our system that the invoice had been paid. Whether it was delayed due to his bank or our card processor, either way there wasn't much we could do until it processed. As to the key you claim we refused to give u, we called an employee after he had already got off work and went home to his family to enjoy their weekend to go back to the shop to give you the key, but we got a message stating that you had already picked the car up with a spare, so I don't understand why you are making it seem like you had no way of accessing the vehicle when you obviously did. Your calling us unprofessional for leaving an unlocked vehicle sitting on the side of the road (it was outside our gate) which is exactly where Mr. Sol Shelton instructed us to leave it. It was in the same spot Mr. Shelton dropped it off at unlocked WITH the key inside, before we opened, so if your going to tell the story, the tell the whole story. Not just half versions of the truth because you were upset things did not get done fast enough for your satisfaction. Not to mention the fact if the invoice had shown to be paid before we closed, we were still instructed by Mr. Shelton to leave the car outside the gate with the key in it so if it had gotten stolen that would of been on you not us because we done what we were told to do by the owner. We did try to accomadate you the best we could and sorry that was not good enough.