Steve Martin Appliance Repair

We apologize that you believe we've ignored your needs. However, we have no record of receiving any phone calls or messages from you. We are not authorized servicers for GE, though we work on the brand. We do not provide any warranty work at all. If you were given our name, it would've been by mistake. Also, we do not install parts provided by another entity. We purchase our own parts and warranty them for the period of time that the manufacturer does. Perhaps you called another company? Our messages are promptly returned the same day. If you'd like to discuss this with us further, please feel free to call our office Monday through Friday 7am-4pm at (520) 304-4672.

We apologize that you are not satisfied with our services. We are an appliance repair company and fix appliances and cleaning ducts in the home is not a service we provide. We couldn't have known that your ducts needed cleaning without coming out to look at the dryer 1st. It's not uncommon for a problem that has nothing to do with an appliance directly to cause an appliance to have a problem. Our service call of $75 is explained before we come out as a fee for a licensed and insured technician to provide a diagnosis. We can certainly take a look at your invoice to see why you were charged $175 and if you were overcharged, we are happy to refund any overpayment you made. We would need more information in order to make a determination. If you'd call the office Monday after 7am and provide the service date and the 1st & last name on the invoice, we're more than happy to make things right. Our companies service model certainly is not the way you've depicted it. Please ask for Michelle and reference this review if you'd like to resolve this.

Its unfortunate that you felt you needed to leave a negative review. 1st of all, we do warranty all.of our work. There are circumstances when limited information is unavailable during diagnosis and the solution to the problem is unclear at that time. As with you, we give the customer the choice to take the most likely path forward or they can choose a complete refund. In these cases, we can not guarantee a solution that is unclear. You were told by Steve himself on the last 2 visits that while he was there as well as when our other technician was there, all of the refrigerator components worked properly and there were no apparent failures. Obviously you've been experiencing intermittent warm temperatures. That is the reason you called for service. You proved this by showing us the digital thermometer with the high and low temps recorded. It was made very clear to you that the refrigerator had passed all diagnostics and all functions were working as designed at that time. After 1st trying the temp sensor with no success, Steve came to the conclusion that there is either a short in the wiring harness, which is inaccessible and unrepairable, or a control board that is failing intermittently without showing any fail codes. At that time you were given the choice of getting the money you'd paid back in full or putting that money towards a control board that he told you may or may not solve the problem. It was discussed at length with you and you called the office and said you were willing to take that risk. Before you signed the invoice, Steve discussed once more and pointed out his writing stating no guarantee that this will fix the problem & you signed the invoice after the repair was competed. You called the office last Thursday and left a message that things weren't working. You were called back that same day and a message was left. Steve then called you the following morning and left you a message to discuss things with you. You haven't called back until today and now Steve is out of town. Please refer to the bottom portion of your invoice with the technician Steve's note and your signature. We'd be happy to send you another copy of your invoice that you signed agreeing to the repair and understanding the risk if you'd like. It's understandable that your frustrated, however, it is not our company that is to blame. We did not manufacture the refrigerator and we did our best to help you. If you'd like Steve to call you to discuss this further, please call the office and they'll send a message to Steve.

We do have estimates for exact repairs upon request. We always prefer that the diagnosis is provided by a qualified technician so that our estimate given is accurate. We believe that our pricing is very fair & competitive. We charge a flat rate per job based on a nationally recognized flat rate labor for for appliance repair and not by the hour. If you can provide us with a written estimate by a licensed & insured appliance repair company, we would be happy to meet or beat their price & refund you the difference if warranted. If you'd like to discuss this further, please feel free to call the office Monday through Friday 7am-4pm at (520) 304-4672 and ask to speak with Steve or Michelle & reference this conversation.