Stratman Family Dentistry

Had a dental emergency am from out of town, broken front tooth

they saw me same day, Dr. Levy was wonderful and I highly recommend
her.

I was treated with respect, put at ease, and stabilized my tooth promptly so I could continue enjoying my vacation.

Thanks again

This is an expensive review but I'm glad to share it and it ends well. The rating is not for Stratman, however. I did initially visit the oracle location for some needs and some wants. Some of which were covered by ins and some not. I was told I needed an implant in front. I knew there was some kind of issue so I trusted their diagnosis. Next step was get fitted for a temporary while the implant healed. Their imager wasn't working at the oracle office so I was scheduled to the across town location the next day to start that process. Before the appointment I considered costs and options and decided to get a second opinion. I told the Stratman office to wait so I could and they notated my acct status. The next week I visited Nogales Dental in Sonora MX. Not only was I seen by multiple professionals with new, well functioning equipment, I was treated exceptional, and cared for. They were able to save my tooth, rebuild it that very day, and with the savings I'll have room for some cosmetic items I've wanted! I drive home and asked them for my deposit money back since I had resolved the issue, and that I was still excited to use their office for the parts that insurance did cover. They read me a figure that was 500+$ less than the amount I deposited. They said they ordered the prosthetic and charged me for it. I wasn't sure how they were able to order it without the imager working so clearly I didn't not agree with their charges. I replayed my visit vocally with the staff who agreed and confirmed that my acct was notated as such. As well with the business manager, (a snippy rude one) and of course requested to speak with the actual Stratman himself and even having made an appt to do so, was still not successful in getting him on the line. Now if that doesn't say guilty ethic, I don't know what does. At this point, the doctor kept my 500 to lose my next 1800(the cash part I would pay for the covered work I still was going to do with them) and that business math lead me to cease efforts in reasoning with misplaced stubbornness.
So I had them mail the check they prepared, after having been denied to replace it to my debit card as that's how it was taken, and mail the prosthetic piece they said they made. I've paid 500 bucks for that, and this story to tell. The 5 stars go to my new friends at Nogales Dental. The office is pristine and well kept. Clean, modern decor and equipment. I couldn't find a defect in the facility either, no cracks, missing hardware, patchwork or any detail out of order. Also like 35 steps from the port. Super easy to find. Phenomenal doctor. Seriously consider them should you find yourself shopping.

I have just begun receiving dental care at Stratman Family Dentistry. My first visit was for an initial consultation and my second visit was for a deep cleaning. Thus far, I am very happy with everyone at Stratman. From Dr. Levy and Shannon to the receptionist and staff, everyone is friendly, helpful, and seem very focused on helping their patients. My consultation and cleaning went well and I look forward to continuing to receive great dental care from this office.

I came to the office with a broke crown, I got the temporary today my gosh. Love this office. To me this office works for me. Good people do good work. Thank God, good dental work is an art.

Dr levy and staff were wonderful! Answered questions and made sure i was comfortable and knew my options

Stay away!! I went there for root canal work and was grossly overcharged even though I have insurance. Then 3 months later, after everything had been paid for, (and of course I paid out of pocket for what wasn't), they sent me another large bill claiming my insurance didn't pay. I talked to my insurance company and found there were major discrepancies. I wouldn't trust these people any further than I could throw them. The girl that does billing was rather nasty and short when I questioned her about it. I will never go back and would advise anyone looking for dental work to look elsewhere.