Suburban Solutions Moving and Transport

A great experience from start to finish. Very friendly and efficient office team gave us a quote and scheduled our move. Super crew of movers made our moving day pretty much stress free. They were respectful, careful, and cheerful. Highly recommend!!!

these young men were personable and professional. Would recommend them to anyone in a heartbeat. thank you, fellas for making the move in today such an easy experience for us.

STAY AWAY!!!! DO NOT use Suburban Solutions for your move in the Philly area.

Quinten and Justin on the operations team were incredible rude with communication regarding my move. They postponed my move until 1pm due to the weather and then cancelled on me 4 hours prior as the weather was improving. They were unwilling to wait until 1pm and told me I would have to wait until the following week to reschedule. TAKE YOUR MONEY ELSEWHERE. They'll have you waiting around for hours and they are not flexible or able to adapt at all. Management is very poor and disrespectful and they get flustered very easily and will start calling you names over the phone.

Bobby Trauffer the sale guy at the place is a disaster. When I informed him that bad weather was coming her took 3 days to get back to me and insisted that it would not be an issue. That was far from the truth. Don't believe a word this guy says.

Others that have used this company have told me that their movers milk the clock to rack up your bill. This company is shady and I'm glad this happened because I wouldn't want them moving my stuff anyway.

If you want your move to go smoothly stay far away from these guys.

We have Suburban Solutions 3 times. They are very professional and very quick to respond. We scheduled a move for December 22nd. The crew showed up right on time. They worked fast, professionally and made the move very easy. They took care of our furniture and packed boxes. They came in assessed the items and quickly went to work. There was a tough couch to move and they worked it out flawlessly. They did the same once they arrived at our new house. They knocked our move out in under the estimate. Thank you.

We hired Suburban Solutions to move a table and desk to our house. They were on time and seemed professional, but caused extensive damage to our hardwood floors during the move. They did not use any kind of moving blanket to protect our floors from damage.

I called them immediately after the move to report the extensive damage to our floors. We got an estimate and the repairs are going to cost around $1400 (twice the cost of the move).

We spoke to Justin at Suburban Solutions, and they sent an expert out to assess the damage. They are now trying to claim that we are lying about the damage and are refusing to pay for repairs. The screenshots attached to this review support the damage being caused by the furniture we hired them to move.

We also spoke to the expert they sent and I don't think he would agree with Justin's interpretation of his expert opinion...

I would caution against using this company, as they are not careful during the move and are difficult to work with if there is a problem. It's understandable that mistakes happen, but to then give us a hard time about the repairs and insinuate we are lying is frustrating.

See below for supporting screenshots.

These folks just helped me downsize from a single home to a two bedroom apartment. The estimating and booking process was easy. Four movers showed up on time. All four were courteous and took great care with my possession. I deducted one star because they left five or six items behind that were included in the scope of work.

I used Suburban Solutions for a recent move and added on packing services. When I tell you the packing service was the best money I've ever spent in my life, I am deadly serious. Good thing I had the presence of mind to pack a suitcase of stuff we'd need (there was one night between the pack and the move) because these dudes came through my house like a very organized hurricane that just blew everything that wasn't nailed down into boxes. They wrapped every piece of china in layers of packing paper and arranged it in some magical way so that not one dish broke. They wrapped my unbreakable Corelle dishes from Target the EXACT SAME WAY. My entire four-bedroom house was packed in 4.5 hours.

The move itself took place the next day and again the team was extremely punctual and professional. They took amazing care in bringing everything in and making sure it was placed in the right room. And once again, they got the job done in less time (and for less money) than I was originally quoted.

And yes, side note, if you work with Bobby on the initial estimate, he is almost certainly going to tell you that the job is going to take longer, be more difficult, and cost more than it will actually end up being in reality. Don't worry about it, the guys who actually show up to do the job will do better than that!

Huge shout out to Fred, Isaiah, Justin, Kurt, Ford, and the rest of the team...you guys were the real MVPs making a stressful time far less so!

Avoid this mover. Trouble from the start. First, even though we agreed on a date and the deposit was paid, the very next day they tried to push the move back two weeks. We pushed back and settled on a different date than originally offered.

Next, they broke a mirror in transit, because, as they admitted, they failed to secure it properly. They offered a discount based solely on the weight of the mirror, a mere fraction of the cost of repair. Their employee said "It's an accident. We weren't negligent." As if things break all the time by accident during a move. They don't.

Maybe these folks should stick to junk removal. Don't hire them to move anything you care about.

They came early, we're very prepared for the task I gave them. They got done much faster than what I expected! I highly recommend them to everyone!

Unprofessional, last minute cancelation because they had a bad parking experience in center city. Ridiculous.