Summit Moving & Storage

they're moving companies sucks. Lost all my stuff in the move. They were so unprofessional. I called to explain the situation. I moved on April 27 of 2023 called five months later to tell them that they lost all my winter clothes and she hung up on me so fucking ignorant people. I would've rather did it myself. so disgusted with this company.
I told her I was going to call the Better Business Bureau and she said to go for it and then she hung up on me.

This company is HORRIBLE! Do NOT use them!!! The sales people are definitely smooth talkers, but the moving crew was inexperienced and obnoxious. I paid $1400 for them to finally get all our belongings from one 4BR house to another across town. I had everything packed. They just had to take apart one bed and sectional, but they broke and damaged so MANY things and took from 3pm-1am. Not only did I open boxes to find many glass items broken from them tossing and dropping boxes, but also expensive wooden furniture now has big scratches and gashes. They broke a connector on my sectional and they "borrowed" tools that never got returned. Two wooden bookcases were completely in pieces by the time they were unloading (and they said, "Oh. Some wood glue will fix that.") No. Those bookcases are now trash. I WAS furious!!!! They took multiple breaks and said they would give me a discount. I had a $100 discount by the time I did the math. They charged me for 3 guys to be there the whole time, but I only had three guys present from 5-8pm. The third guy was late and left early! The company gave me a claim form to fill out for the damaged items, but never responded to any of my calls nor complaints regarding the price charged and the insufficient "discount"--whatever you do, DO NOT HIRE THIS COMPANY!!!!!!!

I could not advise you more not to use this company. I had them move me and here is my experience.

To start on the phone to get your business they are going to sound great. Their Sales team is good. But their service is horrible.

They called me the day before and told me they would be at my house between 8AM and 10AM. I received a call the day of the move that they would be there at 9AM. At 10AM I started calling to see where they were. It took 4 calls before I got ahold of someone. They said they would be there at 11:30AM that they had to load a move from the day before and were a little behind. At 12:30PM I started calling again. I was told someone would be there at soon. By 2PM I was getting upset and I was told that someone would be calling me shortly. At 3:30PM I received a call that I had a new group of moves coming and they would be there shortly. They showed up at 4:30PM reeking of weed.

After doing the walk through and showing them what needed to be moved. They went to work. They had 4 men working and they took tell after midnight to load the truck. They did not load everything and when I asked, they pushed back about loading the requested items. Now 4 men 8 hours is 32 hours of labor to load a truck.

Now at this time I was told they would deliver everything tomorrow around 10AM. I explained this would be an issue. As my family was at the new house with nothing and all our food has been setting on ice sent 8AM. They did not care and left.

I was forced to purchase air mattresses for us to sleep on. As well as some bedding.

The next day. In the morning I had to rent a uhaul to move the items they refused to load. Which were bookcases. As well as all the other items they left behind. Such as pieces that they removed of other items, and they warped them and just left them. They did not show up tell 1PM. It took 3 guys 2 hours to unload the truck. Figure that out. Took 32-man hours to load and only 6 to unload.

Now, I called to request a partial refund. They asked what for. I said to cover the cost of the air mattresses, bedding, loss of food, the rental of the truck, and the overall failure on their end. They asked how much I wanted. I told them $700. Which was a fair amount. As that was basically covering my loses. They told me they would give me $350 but I would have to sign a non-disclosure.

I asked they make it $500 for me to say nothing. At that point they ghosted me. This company failed on so many levels and cost me way more than it should have. This company should be avoided.

Well. My aunts relocated from Houston to Beaumont. Two movers showed up promptly and moved everything we wanted very efficiently. Although you pay the hour, their services we very timely. Damien and Luis were so friendly. And strong! Very pleasant and personable, and absolutely did not waste time. It was worth every cent spent for their services.

In conclusion, this business get an A+. !

Thank you Mr Robert, Damien, and Luis. The best, and may God bless.

Ms Gilbert

This business should just save everyone some heartache and close. There are terrible, they do not show up and then blame everyone for everything except they show up with half the tea they promised. Then when you do get moved in there are missing boxes and lots of broken items. And there is zero recourse. The paperwork they give you to file a claim goes unanswered for ever. do not trust them, you will be sorry.

Josh helped us out with a move today. i would definitely recommend them they did an awesome job and were very professional and a lot quicker than I thought it would take, appreciate guys thank you!

SummitMoving sucks.. After getting my $50 deposit they didn't show up. You cannot contact anyone. I started calling from morning till afternoon and no one pick up the call. I talked to the Michael Nguyen, the moving consultant. He said that he will check with operations but he didn't call back. In short they did show up... This business is a SCAM!

I had a great experience with Summit from the very beginning when I requested a quote through the end of my move. Dave was very thorough with giving me a quote as well as explaining what my quote included and what to expect. I received a call and email confirming my move the day before and a call the day of to let me know they were on the way. Josh was the driver and lead mover for my move and he was EXCELLENT the entire time. I've moved several times this was the best experience out of all of my moves. I would definitely use these guys again.

Stay away! Please don't use this company!!! They were hired to move my friend and were paid a deposit . They showed up with 2 guys and said we can't do anything until the other two guys show up. Waited an hour and the other guys never showed up and they left!!! My friend was left hanging with no movers! We spent hours calling other movers with no luck. She couldn't move that day and was charged a ridiculous amount.
We called the company several times and they never answered or responded. We had to call the credit card company to get her money back.
What a joke of a company!

After getting the $50 deposit, no one showed up. Not able to contact anyone. Trying to call the whole morning and afternoon, no reply.