Sunset Harbor Bar and Grill

I want to boost this restaurant because it is under new management and is much better than its current Yelp rating.

It's still primarily a bar/restaurant, so when you walk in, you just sit wherever. The food was really good - the standout was the crinkle cut fries, which were big chunky fries, super crispy on the outside and soft inside. Our waitress was lovely and if we needed more of anything, she was quick to provide.

Also: You can get here by car or by boat & there are some outdoor games like bags for entertainment.

My husband and I are local and love the wings at Sunset and have always had great service until Wednesday 1/31/24. We were treated very rudely by the bartender, Gretchen. We counted 7 people at the bar so they weren't that busy. She didn't even acknowledge us until 5-10 minutes after we sat down. We ordered a soda and a tap beer. she proceeded to chit chat with 3 fellows sitting to our left and asked if they needed refills on their drinks and served them and proceeded to take others food orders. We politely asked if we could at least get our drinks and her comment to us was, "yeah, the tap beer is way over there", (at the other end of the bar). I then asked the gentleman next to me if I could just glance at his menu to see the sauces for the wings. She looked at me and rudely said, " I thought you didn't want a menu". I explained that I just wanted to look at the wing sauces. Gretchen proceeded to take others refill drink orders and totally ignored our order. We decided to get up and leave and she sarcastically said as we were walking out, " have a good night". Being a local, the best reviews are word of mouth and you can bet I will be letting other locals know to not go to Sunset if this woman is bartending. Matthew is wonderful and will only go if he is there.

Great little local spot! I'm a midwestern girl living in California, so this was a welcome spot while visiting friends on the lake.

Servers at the bar-Toni and Brandi- were amazing and the whole bar crew was organized and had great teamwork and rapport. Plus Toni called me Hon and Darlin', and who doesn't love that?

Fish fry was great- flaky cod, not greasy, and a good choice of 3 different potatoes as well as coleslaw and beans.

Hope to make a return trip before I head back west!

Ordered carry out and they messed up my order. When I called, they offered to give me the item they forgot and nothing for the inconvenience.

I spoke the manager and owner, and both said "it's a busy Friday night and we don't have time to talk with you, you either come back and get the item or have a good night."

Never had worst customer service in my life. Please, with so many options around the lake, please pick somewhere else.

The food is consistent with the area- cold beer and good sandwiches - but overpriced and absolutely awful service as all of the other posts have mentioned. As if they hire and don't care about the actual ability to talk to people. Many other much more Midwest friendly bars for good food in the area!

Walked in everyone just looked at us. Finally my husband approached a waitress who said we could sit outside but you have to order at the bar. He had to ask for menus - she never brought them out to us. Have no idea about the food because we left. Got the feeling this is a good place for locals but not welcoming for tourists. Pass this one by and go to one of the very friendly places up the road.

ABSOLUTELY HORRIBLE SERVICE. The 2 males on the patio bringing out food has the worse attitude ever. One of them worse glasses. They yelled at us that they were bringing our dressing when we simply asked for it and never even brought them out. Not to mention the one in glasses threw our food on the table and walked away. We normally ripe servers 20%+ but they deserve nothing.

This has to be one of, if not the worst, dining experiences of my life. We used to come to this "bar" as kids. Since coming up to the lake ownership has changed and so has anything that was good about the place. Ownership is absolutely brutal as is their customer service. Food prices are extremely over priced and I can't express enough how poor their service is (it is hard to believe that it could be more off tilt from their prices but it is, their ownership is flat out nasty). I would recommend many other places in the area in a heartbeat! If there was an option for negative stars, this would be it. So sad what has become of such a great place.

We were in the area and needed to kill some time before we met up with the rest of our family/party, and before the trip I had researched places to get a beer at and I figured this was perfect for its location and the fact that it was open at the time we needed it to be.

I wasn't expecting anything spectacular, which worked in our favor, so keeping an open mind is the name of the game, especially during adventures. We strolled in on a Friday around 1:30-2pm so we were quickly greeted with stares from the locals, but we took a seat at the bar and the bartender happily handed us menus and took our drink orders. They had limited offerings on tap but just what we needed: Wisconsin beer.

The Friday special is all you can eat spaghetti, but we were more in the mood for burgers and sandwiches. I ordered a cheeseburger with pepper jack and my lady ordered a grilled cheese with bacon and tomato. Our bartender thanked us for the order, and then headed to the kitchen to make the two dishes which was pretty cool; completed the idea of a nice small-town feel.

The building itself is dated, but that may be what adds to its charm. They also have pool and video slot machines (comes complete with an old man changing seats every five minutes) a nice patio/dock area and plenty of televisions.

What I really liked is the fact that they have their own dock, so you can arrive by boat if you want to cross the lake for a cold one. I didn't realize how close the bar was to our spot until I was out kayaking and saw their gazebo; I could have almost swum there. Of course I would have to be pretty desperate for a beer at that point, and then I would have some problems I would need to get help for...

But overall this place served the purpose and made for a nice, cozy place to relax and pass the time. If I find myself in the area again I'm certainly stopping by.

I like to support local business as often as possible, I live in the Lake Wisconsin area. Sunset Harbor is located in a beautiful setting, was disappointed however, in the Friday Night fish. The fish was not very tasty (both grilled & battered) nor all you can eat. Little variation on the potato choices (waffle, sweet potato, or beer battered fries). For the same price $13.95, I could've went nearby or a few miles down the road to their more popular counterparts & gotten all you can eat, salad bar, & au gratins. My suggestions; work on improving your beer batter for the fish, & seasoning of the grilled. Think about all you can eat & a few more potato choices. Baked beans were excellent though!