Sunset Property Management & Realty

Sunset Property Management and Realty has consistently exceeded my expectations in managing my apartment. Their competent and informed staff keep the property in excellent condition. The skilled technician consistently provides exceptional service. Their prompt communication in keeping the council up to date about estate improvements is appreciated. Choosing Sunset Property Management and Realty for the efficient management of my property has proven to be a dependable choice.

Providing another update on my review of this company as a tenant. The last time I made a review the CEO of the company called me along with other representatives of the company and begged me to take down my last review. I certainly won't be doing that this time. They are the worst company I have ever had to work with. After now two years of living under their management it has been a battle with this company to work and I am heavily considering taking legal action against them for the below reasons, I am also providing evidence of all my points below, some pictures were not able to upload, but please look at my review on google for more pictures:

1. They were aware before we renewed our lease that they would have to undergo construction on the property and did not inform us until the weekend they started construction. That was on April 3rd, 2023, and has persisted to take a toll on our peace of living to this day and there is more left to be done.

2. We informed the property management company several times and 4 months into the project, that the construction company was blocking our exits and making it hazardous to live in our home. The response we received from them was that they had no idea who the construction company was. I have added a screenshot of the communication we had with the company.

3. Since the construction has occurred, we no longer have access to our patio, construction workers are walking back and forth through our windows giving us no privacy in our bedrooms during the day as early as 7 am, and we no longer have a doorbell, we no longer have a front door light, and the common area looks like a mess every day.

4. We informed the company of 2 attempted break-ins to our home that were directly related to the construction. The first was that the construction company has to leave one of the gates open in order to set up the scaffolding around the house. this gate leads right into our home and someone almost broke in. I have evidence of the neighbors and the head of the HOA informing me of this. The second was that due to the scaffolding being constructed on top of our garage someone was able to climb up it and attempted to break into one of the bedrooms. These are both things that could not have happened if the construction was not occurring. We informed the property management company of this, and instead of trying to come up with a solution to protect us from this happening again they raised the rent on us and told us we can leave the house at the end of the lease if we want to.

5. We work from home and the noise has been unbearable. I can't have meetings or even think in my home for 8 hours of the day. To not be able to even be in my own house for 8 hours a day 6 days a week is insane.

6. Not related to the construction but we had an infestation of files take over the garage last year in our home and the company barely did anything about it. They did a bug bomb once. We as tenants had to pay out of our own pocket to bug bomb 3 more times. The pictures below will show the disgusting living situation we had to live in. On the ground are larvae and the entire garage was filled with flies with is hard to tell from the picture of the window


Despite all of our concerns, which are so much more than I have mentioned in this review, they have only given us a TOTAL credit of $280 off our rent throughout approx. 5-6 months of construction. I highly recommend never working with this company if you care about your peace and safety as a tenant and certainly not Nate Cornell. In the photos below you can see plenty of evidence of the points that I made so that when Sunset Properties responds they can't lie about anything.

I would give this company a -10 if i could. My daughter and her two friends rented a house from them. Six months into their lease, they were held at gunpoint in the middle of the day in a home invasion. No one was hurt, thankfully. The property management company was notified immediately and after no response, they sent a follow-up email to finally get a response. This company showed zero compassion. They did not offer any support. All three girls were displaced because they were too scared to stay in this house due to the parameters of this home invasion. Come to find out the prior tenants had a lot of illegal activity at the property, including an arrest on site and this information was not disclosed. The assailants who came in the house were looking for someone and something in particular, and when they realized partially into the home invasion that these were not the correct people, they did warn them several times not to return, and they weren't safe at the property. because of these circumstances, all three young ladies vacated the property immediately and notified the property management company that they would like to break their lease and were looking for a new place to live. they were denied the opportunity to break their lease and threatened to be sued. All three young ladies did pay their next month rent in an effort to show good faith as they continued to look for housing. The girls ultimately did give their 30 day notice about a month and a half after the invasion, and continued to receive bills of late fees and exuberant, cleaning fees, and maintenance fees. A lawyer had to be hired. An exuberant cleaning fee of over $600 was on the final statement and the company's address of the cleaning company was Sunset property management company. They didn't even hire a cleaning company and the house was actually left in good shape. They charge them an exuberant amount of maintenance fees as well that were nonexistent. I do not recommend renting from this property management company. They have zero compassion, nor do they show any kind of humanity in any shape or form. At minimum they should have immediately put in an alarm system and allowed them to break their lease without penalty. At no time did they show any compassion!!!! The way they run their business is immoral and disgusting.

To anyone reading this... look at the response given by Andrew. ZERO COMPASSION. No criminal investigation could have stopped them from releasing these girls of their lease. You CHOSE to be immoral and disgusting! You should be ashamed of your business practices.

We chose Sunset two years ago to manage our home when we had orders to deploy overseas. In the first year, we experienced a handful of issues including unresponsiveness, delays, and frequent maintenance expenses that I had to advocate were either excessive or unwarranted. Several of these expenses were refunded to me. For example, landscaping was billed every month to me but I found out that they weren't even going out every month. I only found out because I asked for a virtual inspection of the home and the yard was in shambles. I was shocked. They refunded me the money. There are quite a lot of examples I have actually, all documented- feel free to message me if you need any more. Because I had to oversee these expenses so frequently, I felt like I was managing them and it was stressful. I wrote them a letter outlining my complaints one year ago. They said they would do better to take care of us. I gave them one more year, and their delays and negligence continued. I had to constantly manage the funds that were taken out and advocating for our money and our home became exhausting. Overall, they cost me thousands of dollars. And I'm not talking in management fees. They cost me thousands in repair that was due to their negligence of our home. Even the end became pretty ugly. They admitted they made mistakes and asked how they could remedy it. When I said they should help remedy it by fixing the problem at their expense, it was crickets. They literally just won't respond to my emails. That is the type of people they are. I am a person that gives people the benefit of the doubt, and gives chances whenever I could. They never once looked out for my best interest. They are eager to take your praise but don't want to be accountable for their mistakes. I wasted too much time and money on them- I truly recommend you look elsewhere to avoid the many headaches our family endured.

The team at Sunset provides excellent service and support. Andrew is a true professional. I highly recommend this business.

Sunset Property Management is a great management company. All of my requests have been completed in a timely manner. Their scheduling is based on urgency. If something is an emergency then you will be contacted immediately and will see someone within hours. Non-emergency requests are scheduled and you will see a service provider most usually within a day. Everyone I have been in contact with has been professional, personable, and knowledgeable. If the scheduled time is in jeopardy, the service provider will call letting you know they are running late and provide a new estimated arrival time. With the few requests I have had I am very satisfied. This company has a great crew and strives to provide decent and timely service.

Recently move out of a property and I feel a little swindled by Sunset Property management. We only got 23% of our deposit back? This after Nate did a final walk thru and gave us some advice on how to get back more of our deposit. He recommended that we use his carpet cleaner while a different carpet cleaner was there. Yes the other service was high but looks like we ended up paying a high rate they his service anyways. He quoted us $40 per room for two rooms. We also had a professional cleaning service come in to do a thorough cleaning. He tried to recommend his service again which we turned down because another service had already started. The apartment was only 700 or so sqft. So I'm not sure how we only got 23% back. Overall I feel like Nate took advantage and might have profited personally from using his carpet and cleaning service. He seemed honest and was very convincing but looks like he merely made us feel confident about getting most of our deposit back but was really just swindling us. Also there was a broken tile in the kitchen which was a result of faulty installation that we had the former property management company look at they never repaired. We brought that to the attention of Nate as well and he assured us not to worry about it. So not sure what to think now? I filled and sanded any hole in the drywall that needed repair and now I feel like I wasted my time. Sunset property management sent me a small check without an itemized list of what they did, so I have no explanation. To make matters worse we just received a MOD in our email today we did not receive before, and the kitchen tiles look completely smashed now? When we left the tile was cracked only. These people are a bunch of liars!

Sunset property managed my rental property for more than 4 years now. I found them to be professional and took care of issues. I highly recommend them.

I'm a property owner and Sunset has managed my rental for 6 weeks now.

The tenant they placed has received 5 violations from the HOA, 4 for noise and 1 for common property damage, in a handful of weeks.

The maintenance department charged me $348 (when 350 is the limit at which they have to request approval) for light bulbs and misc small repairs. The invoice was buried in my monthly statement and contained very little documentation. To their credit, they did refund part of it when I complained, but I feel like I have to manage this property manager more than anything else.

I've gotten a lot of excuses from these guys and very little movement. If you're looking for a manager for your property, I'd suggest going elsewhere.

When I was first looking for a team to manage my property a few years ago, I pored over reviews to find one that was not only fair to the owners, but also more importantly took good care of the tenants. Happy tenants = happy owners.

It's been a while since my first review and I was lucky to have found Andrew and Nate as I have found them to be consistently fair, courteous, and professional with all parties. Their expertise in navigating through these interesting times has been priceless and I would easily recommend them to anybody in my position. They have earned my trust and I am thankful to have worked with them over these years!