Texas Cleaning Services
Updates From This Business
WE CLEAN YOU RELAX!
Cleaning's no fun. In fact, it’s time-consuming,… read more
We Clean You Relax
Cleaning's no fun. In fact, it’s time-consuming,… read more
Portfolio from the Business
Sponsored
House Cleaning
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Highlights from the Business
16 years in business
Satisfaction guaranteed
Free estimates
Offers commercial services
Locally owned & operated
Certified professionals
Photos & videos
Services Offered
Verified by Business
Review Highlights
“So after a poor experience I was contacted by Jacob to help make it right.” in 18 reviews
“I'm very pleased and will be working with them every two weeks moving forward to keep my home clean and tidy.” in 2 reviews
“They arrived on time, did a detailed cleaning and made sure that everything was covered.” in 2 reviews
About the Business
Business owner information
Adam S.
Keeping your home and office clean is a full-time job. Leave the cleaning to us. Our strong customer service, efficient and professional work and reasonable pricing combine to put a smile on the faces of our customers in not only Austin, TX but throughout surrounding cities as well. Our services are always thorough and we only use the best cleaning products to make your rooms shine. We offer professional cleaning services, maid service, and house cleaning. Other specialties include: Cleaning Services Near Me Austin, TX 78753 Cleaning Company Austin, TX 78753 Home Cleaning Austin, TX 78753 House Keeping Austin, TX 78753 Complete customer satisfaction is our goal, and this is how we've achieved our excellent reputation over the years. Get all the satisfaction of a clean home without the hassle. Call us to schedule apartment cleaning, move in cleaning, and move out cleaning.
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Recommended Reviews
Overall rating
106 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- Doyle W.Austin, TX44711Dec 14, 2023
Showed up on time and did a very thorough job! 2 step process to clean pet stains! Will definitely use them again!
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Jacob R.
Jan 4, 2024
Dear Doyle,
Thank you so much for your positive review! We're delighted to hear that our punctuality and thoroughness met your expectations, especially in handling pet stains with our 2-step process. Your satisfaction is our top priority, and we're thrilled to know you'll choose us again. Looking forward to serving you in the future!
Best regards,
Texas Cleaning Services - Sarah C.Austin, TX3319Mar 31, 2024
3.5 stars- cleaning service was great. Except they sent one person instead of two. Also a miscommunication about sending a carpet steam cleaner separately that I wasn't aware of. Pretty good overall.
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Adam S.
Apr 1, 2024
Hi Sarah, thank you for your valuable feedback. We're glad to hear that you were pleased with the quality of the cleaning service. We apologize for any confusion caused by the staffing and the separate carpet steam cleaning arrangement. We're taking immediate steps to improve our communication process to ensure our customers are fully informed about our services. We’d love to offer you a discount on your next cleaning to make up for the inconvenience. Your satisfaction is our priority, and we hope to serve you better in the future.
Texas Cleaning Services - Vicki A.Austin, TX02Apr 9, 2024
This company hijacked my phone number. Theratened to charge me a $50 cancellation fee, I had not arranged to have their services. Totally unprofesional.
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Adam S.
Apr 10, 2024
Dear Vicki,
To clarify, Yelp periodically assigns temporary phone numbers to leads, facilitating direct communication between businesses and potential customers. Unfortunately, due to Yelp’s policy of updating these numbers every 30 days, a number previously associated with one of our customers was reassigned to your Yelp account. As a result, you received a message regarding appointment rescheduling and an associated fee, which was not intended for you.
We realized this error after you kindly brought it to our attention through your review. Please accept our sincere apologies for any confusion or concern this may have caused. We want to assure you that you were never on our customer list for this charge, and this was purely a case of miscommunication on our part.
Understanding the importance of customer feedback and the value of a good reputation, we deeply regret any upset this situation has caused. As a gesture of our commitment to outstanding service and to make amends, we would like to offer you a complimentary cleaning service. We hope this demonstrates our sincerity and dedication to customer satisfaction.
We would greatly appreciate the opportunity to correct this misunderstanding and hope you might consider removing the review. However, we respect your decision regardless and simply wish to extend our apologies and rectify the situation to the best of our ability.
Should you be open to discussing this further or wish to take us up on the offer of a free cleaning service, please feel free to contact me directly at 512-934-1967. Your satisfaction is our priority, and we look forward to the chance to exceed your expectations.
Thank you for your understanding and for allowing us the opportunity to address this matter.
Warmest regards,
Adam
General Manager - Ashlee G.San Marcos, TX23419Oct 17, 2023
I am unhappy with the services provided by Texas Cleaning Services.
I am helping my father get his home ready to sell and had an appt at 10am today. While I was running late to the property and had the number of bathrooms wrong (I don't live in this home) they communicated to me the extra charges and everything was going great in the beginning. All text communication was consistent.
I was told they would send me photos of the job after it was complete as I was not on the property anymore and this is when the problems started. They did not send photos of the finished job like they said they would in text. When my father let me know they did not do everything they said, I was told by someone on the phone (after calling multiple times) to send photos to show how bad it was with a follow up text message. As soon as I sent them they have gone radio silent except for one very nice lady who answered my call on the 7th ring and told me she'd get with her general manager this evening.
While they weren't answering my calls my dad called to let me know they had JUST processed the extra charges previously discussed, even though none of cleaning was done! You would think an ethical company would pause everything before resolving the issue.
The cleaning checklist for a move out clean is supposed to include dusting/wipe downs of all the things like vents, light fixtures and baseboards. I also added to our special notes the walls needed cleaning. I have added a few photos for all the things promised, but were missed.Helpful 0Thanks 0Love this 0Oh no 1 - Valeriya I.Palo Alto, CA41366Jun 25, 2022
Texas Cleaning Services didn't do the cleaning I asked of them, a manager named Adam pretended to give me a refund (but didn't) when I sent them photos of the incomplete work, and then had the audacity to fight me when I contested the charge with my credit card even though I had e-mail evidence that they had promised me a refund.
They even went so far as telling my credit card company that they performed the service and that the customer (me) was very satisfied. I was floored by this.
I urge you not to support this company and their unscrupulous business practices. If I could give negative stars I would.Helpful 2Thanks 0Love this 0Oh no 0 - 16611789Jun 25, 2022
Took service of Texas Cleaning Service for a move out clean with carpet wash.
The clean was average, have had better service in past with like much less the price. They did a good job in cleaning appliances, okish with floors and below average in cleaning the bathrooms. I took garage cleaning as well and it just got a wipe out that's it, hoped they will atleast wet mop it.
The carpet cleaners came in way late, I was told 12, then 2, then 4 and they came after 5. I wasn't der came back to check their work and still found some uncleaned spots, they even emptied the their machines in my front yard and I could see a fur ball of the cleaned carpet there.
For the money I'll say this is a way overpriced service. But they do a decent job nothing to rave about though.Helpful 2Thanks 0Love this 0Oh no 0 - LaDawn S.Eugene, OR03Jan 15, 2024
Iam in the process of moving and hired them to clean windows and all wood work. She did an excellent job. It was a fair price and I would use them again.
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Adam S.
Jan 16, 2024
Dear LaDawn,
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you were satisfied with the window and woodwork cleaning services provided during your moving process. It's great to know that you found our pricing fair and our work up to your standards. We look forward to the opportunity to serve you again in the future.
Best wishes on your new journey,
Texas Cleaning Services - Emma S.New York, NY2802317Apr 25, 2022
Arrived an hour and a half late, which would have been understandable if she still stayed to clean for the two hours I've paid for - but she left after 45 minutes.
I made the mistake of running an errand while she was here, so I didn't get to see what she did and didn't do. I came back just as she was leaving.
It looks like she did not clean the floors (photo is what I swept up after she left). I also noted when I scheduled this that I wanted an emphasis on the bathroom, particularly because a rusty bolt in my toilet is leaving stains I can't seem to wipe off with my basic cleaning supplies, yet the toilet was left completely untouched in the cleaning process.
Basically I paid 170 dollars for 45 minutes of cleaning that I could have done myself. Save your money!Helpful 4Thanks 0Love this 0Oh no 0 - Jan 24, 2022
I don't expect much from cleaning services, and usually I'm not disappointed by lackluster cleaning. But the fact they missed dust bunny levels of dust on a fan was amazing, in a bad way.
Perhaps they're better in regular cleanings, I've just used their deep clean and move-out services. I would not recommend them.
Edit: Raised the rating a star since I did get contacted and offered a 50% refund, so the company is trying. It doesn't deserve 5 stars though, even aside from the obviously missed fan the cleaning job done when I've used them isn't something I'd rave about.Helpful 4Thanks 0Love this 2Oh no 0 - Dec 7, 2021
We contacted this company cause we moved into our new place from out of town. The initial phone call and setting up an appointment was easy. We were a little skeptical about paying over 300 for a deep clean the day before they even came out. Allison showed up and was super friendly and got to work on the 1200 sq ft home. She did it all herself and still had time to be customer oriented with us. Making conversation and making sure she was doing a good job.
She came in fid a walk through saw what we needed went over her process and got to work. After did another walk through made sure my wife and I were happy left us a tradh bag... as she noticed we didn't have any. I highly recommend Allison for your clean she is amazing. Don't know how the other girls clean... if we ever need this service again we are making sure we get Allison.Helpful 2Thanks 0Love this 3Oh no 0