The Brow Studio & Academy

I am posting an update to provide proof, as Ceci refuses to acknowledge what she did. Her attitude was and continues to be indefensible. Please see the proof that I had my brows done by her - a receipt from her services and the email where she agreed to remove them with acid.

I am also editing to add that this woman did exactly what I thought she would do when I shared my experience - she messaged me until I had to block her. I feel like behavior like that shows a lack of remorse.

I've traveled throughout the Bay Area and finally found the best!! Celia is clearly an expert and skilled instructor in this field. I've had multiple services and corrections from the past where I've never left dissatisfied! I've regained confidence in the natural eye liner and brow work and am looking forward to lip blush.

Fantastic experience each time I've gone. I just went for a touch up and walked out feeling so good. Very professional and excellent location. Anytime I get a compliment on my eyebrows, I always share these gem of a place.

I love my brows ! Just had my brows retouched up after 3 years . Quick professional service !

Today was my first visit to The Brow Studio. I came for eyebrow lamination and to have my brows shaped/waxed. I have had my brows laminated many times before (over 2 years of getting laminated) at another brow bar but my go-to aesthetician moved and I hunted online and on social media for someone new. My expectation of a place that specializes just in brows was to leave with brows looking better than when I came in.
I'm a busy mom of 2 and work full time so I get appointments in when I can and have help. Truly maximize time so when I make an appointment it's a big deal in my world and I look forward to any kind of pampering....
My appt was today at 3pm and I was told I would be out by 4pm.
I saw Nurzat who is promoted as a "lead artist" on their website. I don't take Yelp reviews lightly as post pandemic I know how important reviews are for local businesses but my experience was SO upsetting that it is clear that when it comes to brows (lamination, waxing and shaping) at least Nurzat does not have the skill set. I don't want others to experience the same and waste precious time!
First Nurzat laminated my brows....She then put wax on and after 10 minutes or so I asked her why she let the wax sit for so long. She tells me the wax is "bad" and "too soft" and then proceeds to take a cotton pad and wipe and PICK it off with her fingers. She then took a wooden stick that looked like a cuticle remover and started trying to remove the was that way. I asked her to stop and to just remove it gently as to not inflame or damage my skin.
Mind you I'm just laying down in a vulnerable position not being able to see what she is doing as no mirror was provided.
Now on edge and I inquired what is wrong with the wax, why did you let it sit then wipe it off?"... She tells me she usually shaves brows and doesn't wax them- and offered to fully either pluck and shave them (HARD NO). I know enough to not allow that....

After a few minutes of her trying to pitch shaving and plucking my brows and me telling her neither will work, she says the wax is "ready now" and hot enough (2nd time placing wax) and proceeds to put the wax back on my face. At this point I'm asking questions because I still notice the wax is just warm... after letting it sit again, she then starts just wiping it off with a cotton pad. Not walking me through verbally why. At this point I ask for a mirror. She ignores me so I pull out my phone and to my HORROR I have wax SMEARED all over my forehead, smeared back into my hair. Yes- WAX IN MY HAIR. At this point I was done and sat up and told her to stop wiping and picking at me with the cuticle stick and requested her to grab someone else, anyone else that worked there. She says the owner is in but before she would grab her she wanted to finish getting the wax off (to cover up what is happening). I told her to stop touching my face and grab the owner. The owner, Cecilia comes back and is dumbfounded and honestly what I viewed as mortified. I had wax smeared all over my face and hair.

The second star is because Cecilia actually tried to rectify what happened by apologizing, cleaning up her mess- which included alcohol pads and oil all over my face. Removed all of my makeup. My eyebrows are still a mess and the worst part, the lamination didn't even stick after Nurzat and Cecilia had to wipe down my face! I left at 4:30, so stayed an hour and a half- no lamination, no shaping or removal of hair. I left with all of my makeup removed and my skin around my eyes and temple feeling raw.

Cecilia offered to do my brows for free tomorrow and I agreed since I was flustered but I realize now after digesting what happened, I can't go back. At the end of the day it falls on the owner for allowing an employee with this level of skill set to be client facing.... I have photos of the wax and mess on my face and hair while in the studio and if I didn't look so awful I would share but I think this testament is enough.

I got my deposit refunded and am not going back. I'm writing this review as this is an honest experience and left me really upset. I can't speak to other services. I'm SO bummed to have wasted my time today, I've now had to spend more time calling and researching places to get my brows done before a trip this weekend since I was left worse than when I came in. I was so hopeful to have found "my new place"...

i just had my eyebrows redone and lips done for the first time and I Love them! excellent customer service as well!

It was a Nice and clean place , the staff were professional , I loved my brows after microblading

I am so pleased with how my eyebrows turned out. I did a lot of research and took months before I decided to choose The Brown Studio and Academy. I made an appointment for microblading. Nicole did an amazing job assessing my skin and letting me know what was best for my skin. We went with the powder brow/ombré. I was nervous but Nicole was very detailed and explained the process every step of the way. Thank you Nicole for an amazing job. I can't wait to come in for my touch-up.

I'm not sure if it was due my skin type.... I have combo oily skin. I did get one session and two touch up's included with my first payment. One brow faded quickly and the other sort of faded only on the top giving me a constant slightly angry look. I think they're sort of uneven and rather close to each other? I have a friend who got her eyebrows tattooed in Taiwan and it didn't quite look like this. She suggested searching for a phi brow artist. This is my first time getting my brows tattooed so I don't know what to recommend others. I thought this photo without makeup/ filter may help anyone make a decision on the treatment.

Stumbled upon this beautiful place and Syndy..
Syndy is amazing and did a beautiful job on my brows.. looking forward too many more services with her!!!