The Glossary Nail Spa

Giving it a four star review because my nail tech was very attentive and I walked out happy!

I've debated trying this salon out for years...it looks like a fancy spot and boasts its wide selection of colors. Since I recently found myself without a regular Salon, I said why not now?!

Parked in the parking lot right adjacent from the entrance. Really quick from that lot and not far of a walk... plus so many options for a quick coffee before or after my appointment. Upon walking up to the salon, I had to do a double take because it almost looked like it was closed. Seemed like nobody was in there and I was a little nervous because of that. I hoped this would mean a very diligent job! I walked in and the salon was relatively large. They have an upstairs dedicated to facials or Wax, and a wide array of seating on the main floor.

I learned that for acrylic tips and gel on top the flat rate was $75. I walked in knowing that I wanted to do a Valentines red mani and I was very pleased with their selections of red. I opted for OPI's apple red. I had booked for two nails of some kind of a design, but that was never brought up during my appointment.

I'm between a three and a four star rating because my nails were not soaked, my cuticles were not removed or attended to. It was a very basic manicure overall, and that really left much to be desired. Also, for the price and the location of the salon, ( middle of Reston town center ) there were no beverages offered, and the staff seemed a little disorganized and not the most attentive to customer satisfaction. The second I walk in to a new establishment, I don't typically want to see outdated signs for Christmas nails and handwritten signs about no refunds or exchanges... Just kind of made me feel as though several people must have complained. Doesn't set a good impression upfront.

When I showed the gentleman the shape I wanted he said that was a coffin shape, which it absolutely was not but regardless, even though I said, a little shorter, a little more narrow a few times throughout the 1.5 hour process, he was 100% able to give me what I wanted and maintained good disposition.

He took a lot of time on the shaping in the length and even without utilizing a drill which I really appreciate it because sometimes the drill can become too much and you feel the heat... especially after getting manicures pretty often and people leaving them weak and thin!

I walked away with a very nicely done red manicure. So for that reason, I gave it four stars, and while I will not be returning, I certainly am not an unhappy customer.

I really wanted to like this place, but...

I went in for a pedicure (and did the deep callous removal one because I hadn't had a pedicure in over 2 weeks). My main complaint is that the woman who was doing my nails kept taking phone calls and walking away. Maybe she had a family emergency going on, but the tone of her voice didn't indicate that. My second complaint is that she would use a tool on my feet (pumice stone, trimmers, etc.), SET IT DIRECTLY ON THE FLOOR, then pick it up and use it on my feet again. She did this continually, and it does not seem sanitary. My third complaint would be that she didn't even apply the polish evenly, so I can feel the lumps rubbing against my socks. She was also sloppy about polish application (I could've gotten less on my skin and cleaned it up better for free). I also kept asking for warmer water and all I got was cold - not really what I want in January when it's freezing outside. Also, I thought it was really weird that she put lotion on my feet and then put them back in the water. I've been getting pedicures for 20+ years and they have always done lotion after soaking but before painting. Seems like a waste of lotion to me. Finally, if I pay extra for the callous removal, I expect my callouses to actually be removed.

The place was empty when I was there, and now I understand why. I gave them two stars because she warned me upfront that they couldn't take debit/credit cards so I need cash or Venmo.

Tammy was fantastic - meticulous, gentle, and incredibly skilled. The ambiance was relaxing, and the staff were friendly. My nails look flawless, and I'll definitely be returning for more pampering!

Only getting 2 stars because at first glance my pedicure looks ok. It was rushed but looks ok.
My manicure on the other hand was HORRIBLE. She rushed through it, dry cut my cuticles without soaking them at all, filed my nails without them buffing and smoothing them so now all the tips of my nails are ruined, chipped and cracked... on top of all of that the way she would grab my hand her watch would jam into my polish and her way of 'fixing' them was to just pile on more polish without repairing the dent. After all that maybe she would have thought to clean up the edges with polish remover but that never happened even though the polish remover brush was sitting right there in plain sight.

Horrible, horrible, manicure.

I tried this nail salon for the first time, and my nails looked very pretty with a gel manicure. I don't recall the woman's name unfortunately, but she was helpful in picking out a new bright color for my nails.

I usually go to my home salon, but I decided to try The Glossary due to my coworker stating they do a decent job. After arriving with a set of nails I had did for a valentines day celebration (they were on the longer side) I was willing to pay to have them taken off. Unbeknownst to them, the salon and I share the same native language, Vietnamese, although I don't "look like it" I grew up speaking it in my parents household due to it being the only language they spoke, till this day. And lets just start by saying the unprofessionalism was extremely disappointing for such a beautiful establishment.

It started with them making comments on how long my nails were and "thick" they were... granted the nails I ended with, were just as thick if not thicker and poorly done. They then proceeded to make a comment about how much money they believed my coworker and I made/had based off of the bag my friend carried... which is very disgusting. I proceeded to ask for a short acrylic set based on how "inconvenient" it was to spend so much time taking the nails off... although they're the only people that profit from the service... to add to it all the one I assume to be the owner, because I've done this many times, sat in one of the pedicure chairs and glared and at me and my coworker, for I'm not sure what other reason it could be.

In addition to the comments made about me, I could also hear them say something smirky about anyone and everyone that walked into the salon. From the heavier set girl who came in asking for a pedicure, because "her legs were to big to hold up", to the black lady who came in right after me who they commented on "how she was dress and the lashes she wore" but she "had money" so they made sure to smile in her face.

I never intentionally go into salons looking for trouble, but I wont stand for Vietnamese people who are truly disrespectful, unprofessional, and overall a messy salon.

If this helps one person decide to go else where, that's all I want to accomplish here. This salon is beautiful, but their work ethic and mannerisms are poor and will not profit off of my or my coworker any longer.

Just to add, the short acrylic set I ended with was very underwhelming, thick, and not the tapered square I asked for, given the $100 dollars I paid. At the end, the tech had the nerve to ask for a tip, I've never been to a salon that asked for that.. but that's besides the point.

I really do wish the best for this salon, and hope their posture changes one day.

My sister and I am visiting our Mom from out of state and decided to get pedicure after. Day of shopping at the town center. No reservation but they were very friendly and took us in with little wait (15 min) time. The place was spacious and clean - busy. We both got gel pedicure and we had Cecilia and Apple! They were both so friendly and so detailed in their service. It was quick, convenient and we both left very satisfied and happy with our pedicures. We will definitely come back and ask for Cecilia and Apple when we visit our Mom.

Well, this is not fun. I love this salon. I come here all the time. I went on Sunday to get a manicure and pedicure. Normal polish on my toes. The stylist removed my ingrown toenail and unfortunately it got infected. This is the first time and I'm so bummed. The stylist didn't open a new pack of cuticle cutters, so I gather that the ones used weren't sanitary. I won't be going back.

Service is always rushed, their internet hasn't worked on multiple occasions so you have to pay the technicians via Venmo, not the actual business. Atmosphere isn't relaxing, constant shouting amongst the technicians, and always a terrible pedicure. Pedicure takes about 10 mins, fastest I've ever had, but that means you get no massage, and the treatment of the nails is barely passable. I wanted to like this place given the location and parking but every time I come I'm disappointed. Requiring people to pay via Venmo to individual persons and not an actual business has tax implications and simply isn't a valid excuse. Gel manicure with no soaking, or massage was $56 and again had to Venmo a technician. Wish there was higher professionalism and better quality because it's in a great location.

Customer service on 50. I walked in to get my nails done. They sorta of ignore you. Maybe its because im black - who knows? You tell me, Maybe they treat everyone that way. I requested pedicure with gels. I asked what price. She said 65 for spa pedicure and 46 for the jail nails ($111). Im like, what? And i tried to ask her about different items, and she says "just sit back there and discuss thebprice with them!" - like, i see so many videos with women getting into it with asain nail salons over price and services. This is why. You dont disucss prices LATER. Ugh! I left and just got my nails done at Dulles airport before my flight.