The Spa Lounge

Went in for a pedicure without an appointment. I was seated fairly quickly once I picked out my nail polish color. Decided to treat myself and got cucumber scented $60 pedicure. I felt truly pampered. The bottoms of my feet were super smooth! I haven't had a bad experience here. Highly recommend!

I had very high expectations for this location.

Pros: The decor and furnishings in the setting were very modern, and the spa lounge seemed to be relatively clean. The technicians on the "manicure" side were helpful and polite. The nails did look good upon completion.

Cons: Each of the technicians in the pedicure section were in a total RUSH and did the bare minimum. If asked to do or change anything (i.e. add warm water rather than cool, etc.) they seemed to be totally inconvenienced and quite rude.

I am not planning to visit this location again.

This is by far the worst nail salon I have ever been to! Kim my tech was rough, constantly jerking my arm unnecessarily, literally slapping my hands with her nail brush that your supposedly to gently brush the dust off the nails.
I told her twice she was hurting me but she could care less. She literally used her drill on my skin around my fingers. She even accused me of bumping the numerous while fixing her mistake.
The salon is beautiful inside but the worst nail tech I have ever had in 30 years.
She had walked off 3 times( more then 5 min with no explanation)to do whatever, but it wasn't to wait on another customer because there was no one waiting for service.
I was polite, and smiled the entire time to keep from irrating her so I could get out of there. Not once did they offer a drink (had to ask) and NEVER asked me to wash my hands.
I even tipped her (she was watching from the corner of the desk to make sure) She was watching for a tip or complaint for sure. Kim (wore a Bloom shirt) if that is your real name, even if you were having a bad day which I understand but you were being extremely rude, constantly hurting me, and my Christian attitude was to smile and get out as soon as I could. Kim get a new job! I'm calling the BBB for sure!

Horrible. cut up my hands super bad and I had to STOP them from finishing because of hoe awful it looked.

Not sure why this place has low reviews
I typically have a spot in Chattanooga I go to but I was visiting a girlfriend and we decided to get a pedicure and dip done. This was around 3:30 on a Thursday

Atmosphere: very important for a nail spa.... they put the removable plastic liners in the pedicure bowls thank you!
The selection of regular, gel, and dip colors are very impressive.
The overall look of the place is very nice and clean
I like right when we checked in they asked if we wanted a glass of wine

Service: I hate I can't remember the name of the man that did my pedicure and dip but he was absolutely wonderful. Pedicure was detailed even though I selected the basic. And I always hold my breath when a new person is doing my dip but he was awesome!!!! Thank Jesus also, the host at the front was so nice! She took extra time to help my friend and I pick out the right color and got us wine

Overall I would stop back in here when I am in Knoxville. Make a reservation no matter what time it is.

It's was a nice spa and they were really nice they were helpful but the people I went with we couldn't understand but they were nice

Walked in there without an appointment asking if they had time for a pedicure and if not that was fine. They replied they did and sat me down in the chair. They proceeded to go eat lunch and then came back and started to work on someone else while I sat in the chair for 40 minutes without a pedicure. I walked out.

Okay! So I really loved how my nails looked when I left Spa Lounge to me they were near perfect in shape length and color. I was super happy to find a spot close to me that I could go to. But literally two days later I began to see A LOT of cracking in the nail"tips" which they used. Now here I am four days later and I'm missing two nails that literally just fell off...So I'm thinking possibly they use cheap thin plastic tips which break easily. I'm going back today in the hopes they will correct it.... keeping my fingers crossed. Also I paid nearly $80 for a pedicure and "dip" 'tips including a tip for both service so honestly I have been getting my nails done long enough to know I deserve better for the money spent. If you don't see an updated review then you know they didn't correct it.

* by the way my third nail broke before the end of the day and I've decided not to return again...

This place is terrible. The young boy who did my nails and pedi had NO idea what he was doing. I'm attaching a pic of the $60 pedi I got 3 days ago. My 4-year-old niece has done a better job painting my toe nails. My full set was an epic failure as well. If I wasn't from out of town, I would have already gone back to get everything re-done.

First off the people who work up front here are RUDE. If you don't have an appointment you are treated like crap and an inconvenience. If they don't have availability right then they will say " we're booked, sorry". Like no come back in 30 mins or at X time. Just " no". Their prices are higher than other nail salons. If the quality matched the price that would be one thing. The techs( other than a few) are awful and lack experience. Definitely go spend your money elsewhere. Someone where you would be valued as a customer.