Total Pest Elimination

We had a project for our home we recently purchased and Juan came through with excellent services from flooring to paint other additional handyman services we were needing. Great work and communication through out the entire process. Reasonable quotes, great quality work, cleanup and excellent communication through out the entire process. Would highly recommend.

Today I had the pleasure of working with Natalie, she came out, she's fearless and she went right to the source(s) of the problem. I have had issues with Roof Rats of late, Natalie efficiently located the problem areas, assessed the entire situation and provided a recommendation for service on site. I can't wait to work with them and had the peace of mind that my home is rodent free and insect free.

UPDATE: Rather than leave a bad review, which isn't fair, I want to follow up on my experience and leave a rating that is reflective of my individual situation.

I hired TPE after Natalie came out and identified the problem and made a recommendation to move forward with pest exclusion, which was in my original review. The men came out and worked over two days and sealed my home and garage in places. They worked very hard and I will not complain about the work that they did. It was very neat. But it didn't solve the problem.

Rats were getting inside my house, still. They were still finding a way into my roof as well. As a courtesy, Natalie dropped by with some glue traps but we never did a final walk through to check the work. Today my uncle came by and walked the property. We found some inconsistencies in the entry points that were closed in certain areas but left open in others and some places that were overlooked. I sent photos and called Natalie and she advised that they would come out and look, but that some of the areas in my photographs weren't part of the services they provided (specifically caulking around the windows), and that rodents wouldn't come in through an opening around a window which is not true, a rat will get in where they can fit in and I could fit my hand inside of some of the things left open. But ok, fair enough, you don't do exclusion work around windows, noted. The areas that were inclusive were not explained to me, just that they would go around the parameter of the house and seal off everything.

I was happy to pay for the cost of labor and materials, and wasn't looking for them to come back out and do anything, but instead asked for a reduction in the cost of service. I want to pay for the work to be done right. She told me that rodents don't enter through the places I showed her which is not true. Juan, who I assume is the owner, called right away and was very nice and attempted to make things right when I expressed why I was dissatisfied. I explained to him that this was in no way a judgement on the work that the men DID do, but sincerely expressed concern over what was not done. I was going to allow him to come back and see for himself and we'd settled on that. When I got off the phone, I realized that Natalie had sent me a text message that I assume was intended for Juan calling me a "complicated" customer.

I don't understand how I became a complicated customer. I hadn't had a walk through so outside of the photos that were shared, she doesn't know what areas were missed. The photos show what clearly was not done to my home, and I even included a photo of the window that was not a part of service. Honesty, had she not sent that text by mistake, I probably would have let matters go and just severed the business relationship, but overall, I paid for an exclusion service and only part of the work was completed. I don't think there is anything complicated about that.

We have used Total Pest Elimination in the past and were happy to do so again today as a routine service. Alan was very professional and very clean! He was also incredibly thorough and asked to go in our attic space that's never been used and found rat droppings! He took care of our general service in addition to the issue in the attic, and we are very happy with the level of service we received. We will continue to use this company in the future.

We are new homeowners and had been hearing noises in our attic. We called Juan on Friday night in the middle of a tornado watch and he responded and came out. He was very knowledgeable and made sure we knew exactly what he was talking about. He was honest and did not try to take advantage of us and our inexperience with rodents. I appreciate that. He sent this pic after he left to make sure we remembered the next steps to prevent this from happening again. If you are looking for honest, dependable, and fair, Juan is your guy! There are no customer service reps to deal with. Thanks so much Juan!

Solved my problem quickly. Called these guys up told them my issue, they quote me a price, showed up to spray, and my bug problems are solved. Total explained everything to me answered all my questions. Answers my calls and text every time. Highly recommend them for pest control issues.

Great customer service.

Professional service delivered in a first class manner.
I have been using Juan's services for 6 years and would thoroughly recommend his company.
Nothing is ever too much trouble and he is very responsive.
Total Pest Elimination is a family run business that delivers fast, professional and friendly service. Thank you.

Arrived within time they stated, super nice, very helpful and communicated well. Very respectful of our space, explained what they were doing. Will use again.

Let me say that I looked at many exterminators as we were having a big ant problem. I message these folks and they came out that day. I am impressed with their customer service and Natalie was fantastic. She was COVID conscious and was a pleasure to have in our house. We will be returning customers for SURE!!!!

I called Total Pest Elimination to start my regular maintenance schedule with them as i just moved into a new place. They were very quick to respond to my quote and willing to come out immediately. Natalie showed up on time, was really nice and very professional and explained everything to me. She came in with a mask on, gloves and booties and did my entire house within just a few minutes. It was easy, painless and i felt better that there would be no little bugs running around. They also have better prices and are more willing to work with you on your needs than any of the other 6 quotes i got. I will definitely be recommending them as well as using them year round. Thank you Natalie!

Thanks Total Pest Elimination! Thanks Natalie for your fast dependable service. My family and I didn't even have to leave the house during servicing. I am an asthma and allergy patient and the chemicals used are not irritating to my condition. No mess and no stress. We will be repeat loyal customers for sure.