Two Guys and a Spa Dolly

I had a spa moved from one house to another and they did a very good job every step of the way I would highly recommend this company if you need to move or dispose of a hot tub.

Just like the name- Tow Guys and a Spa Dolly showed up on time.
Then like surgeons drained the remaining water and disconnected the electric. Loading the Spa on to their Dolly and away through my yard about 400 feet, then navigated through a gate and onto their trailer.
Jimmy and Jerome were GREAT. I felt the fee was a value.

These guys are the best! Customer service is spot on and so super helpful! Moving along is stressful but with two guys and a spa dolly you don't have to worry about your hot tub! Very smooth transition....Thank you!

P.S. also the best pricing around!!

UPDATED REVIEW: The company responded on 6.22.2023 to my initial review. They said they did not charge us for the move from WI to Chicago. They did. The charge was modified from $750 for the move to $600 if we paid in cash. This was paid when the hot tub was delivered to it's destination in Chicago (sadly I was not there to inspect it). We were told we would received a paid invoice from the workers, which we did not-so there is no record of this transaction.

Payment set aside, my father-in-law does not argue, he is the kindest man and very quiet. He made an observational comment that the first movers kept the cover on the hot tub during the move. The first move was done in a residential neighborhood in 25 mph areas, not out of state on the highway which we hired this company to do. I love my FIL dearly and this accusation of his character is truly the most upsetting to me.

This company admitted fault after learning their employees did not follow protocol and "worked" with us to get us a replacement lid (see screen shot of message from my phone from January-a month after the initial move). They kept making promises to replace the cover or refund us...and never delivering, until they stopped responding altogether; which is why I wrote the first review. Jim, the husband, said he would come to our house on multiple occasions to deliver a new cover, which he never did (not fun waiting at home on a weekend for someone who repeatedly never shows up). I never heard from them since my first review until they responded on 6.22.2023, which is why I am updating this response with screen shots as proof showing they were "trying" to make it right, only to never be heard from again.

FIRST REVIEW February of 2023. We utilized this company to move our hot tub. They damaged our hot tub in the move. We have pictures to support our claim and the owners admitted their crew did mess up and not follow protocol. Anna and Jim said they would pay for the repairs and were very responsive and nice about it, up until now (it has been a couple months and our patience is finished). They no longer respond to our calls or messages. They only take payment via cash or zelle, so you can't contest with a credit card company. They were quick to schedule a date to move our spa (less than a week notice), but not good about any follow-up once they are paid. They have so many excuses (like what others have mentioned). I will leave this review as is until the owners correct what was damaged, as we are very frustrated at this point.

I worked with Anna to get a quote and schedule. The guys called when they were 45 minutes away and when they arrived they were very professional. They worked quickly and efficiently to get our old hot tub out, it was recessed about 2 feet into the patio. It was a challenge but they had all the right equipment to get the job done.

we had great experience with this company
they are very professional and knowledgable. Very quick in responding and both Anna and Jim went out of the way to help and answer any questions we had.
will definitely recommend to go with them!

Got a quote from Jim to move a hot tub within our town. About 3 miles apart He tells me it will be $350-$450, probably on the low side.. He was very nice on the phone. He tells me I need to contact his wife to get on the schedule so I start texting Anne/Anna. She puts me on the schedule for a week later and tells me it's going to be $650. I explain to her that Jim told me it was going to be $350-$450 so she says she will honor Jim's price of $450.

Keep in mind that I have someone patiently waiting for us to pick up this hot tub from their house. The morning of pick up they call me and say they're having truck problems and can't come. I'm not angry by any means, just disappointed because the person I'm supposed to pick up from has been waiting. I tell them 2 guys and a spa dolly that I need to check and see if the person will hold it for me. Jim and Anna/Anne confirm that they can do it Thursday. So I get confirmation from the seller that they will hold it. So I call Jim and leave a message. I text Anna/Anne and tell her that it's fine and to please give me a time frame for Thursday. No response. So I call a few times throughout the day, no answer and voicemail is full. I leave a voicemail on Jim's phone, no call back.

How unprofessional! We patiently waited for our appointment. They cancel the day of and then offer another day which we accept and then they just stop communicating? Turns out this is a common tactic with this company. We had to hire someone else and they were well aware of the price low, and "if they get to it, they get to it tactics" of 2 guys and a Spa Dolly. This company WASTED MY TIME! So many texts and photos sent to show pick up and drop off location, for what? To be blown off? They have their reviews turned off on another social media website and it's not surprising to me. They came highly recommended but I absolutely promise that anytime I see someone asking for this service I'm going to tell them how unprofessional Jim and Anna/Anne were and I'll refer them to this review.

The person we were getting our hot tub from also needed movers for the new one they were getting. They were fully aware of this company's poor service, too. I'm a totally flexible and polite person. There is absolutely no reason to treat a customer like this and I'll make sure that everyone knows how poor their communication is and how unreliable they are.

Amazing service. Affordable price and great people! Had a hot tub moved from St. Charles to Mokena with no issues.

Jim & Anna went above and beyond to help me with my hot tub move. It was my first hot tub and they spent the time advising me on setup space, care, etc. They are reliable and trustworthy. I'd highly recommend them to others.

Buyer beware. They are scammers and will keep your deposits or full purchase amounts if you give it too them. Read all the reviews not just the good ones. Please don't make a mistake like us and trust them and be out $1,000, others I have read about even more. STAY FAR FAR AWAY!!