Ultimate Plumbing

I don't even think I would rate them 1 star. We had them come out for a heating problem and didn't receive a response. I followed up the next day and was told we had to replace the unit. Absolutely no diagnosis. The estimate was outrageous after doing my own research on the cost of the unit. My husband went out there after many cancellations from other vendors and was able to fix it himself. Only had to clean the pilot sensor. Simple steps that Ultimate Plumbing obviously didn't do but of course charged me the service fee.
DO NOT USE THEM.

unreal, heavy investment into services with this company installing a water heater, multiple toilet installs line repair and more.
one service call to repair a leaky toilet they serviced, and they want a 250$ service charge
STAY AWAY
unbelievable and extremely disappointing

Buyer Beware!!!! Needed Sunday service to replace a water heater. Weekend fee was $125 which I was ok with and a $133 diagnostic fee that would be absorbed into the cost if they performed service. This company came by a referral from a local business and wanted to support another local small business. I received two other estimates which they were able to provide a cost over the phone. I opted to go with the referral from a friend but the estimate I received onsite was $1200 OVER the other two companies. I declined service and ended up paying $270 for a 10 minute visit.

Seems to me that their strategy is to come and highball estimates so people do not do business with them and then leave investing only 10 minutes of their time and $270. Very unethical and you would think they would know what the competitive rate is so they would not provide estimates $1200 over. So buyers beware. Don't use this company!

I have called twice and no response over 7 days. I got a text after I called asking if it was an emergency and I replied no but wanted an appointment because I need help with a tankless water heater and 2 messages later no response. They were recommended on Facebook page but I would not recommend at all.

Today, I had a great experience with Ultimate Plumbing. Problem: Clogged bathtub/shower drain. The woman I spoke with was friendly and courteous. She was able to schedule the same day. The plumber, Ethan, was professional and polite. He was upfront about the costs and why. I appreciated his honestly. He was also helpful in showing me how to prevent the problem going forward.

Remove toilet, disconnect hot and cold water from vanity, so we can move the vanity. 125 for the visit....and $1,150 to do the work, which took another plumber 20 minutes to do. Rip off of the year....NEVER use these people for anything

We have used ultimate numerous times, they have been awesome. Adam is fantastic. Highly recommend ULTIMATE PLUMBING!

Incompetent plumber.....do not use this company. I had a bathroom leak in the shower handle. Water was pouring out into tub and down to the ceiling below and we had to shut main water valve off. Called Ultimate Plumbing and had to pay upfront for the service call 125.00 and for a Diagnosis 133.00. Well the plumber came out and just kept looking at my ceilings where water had flowed from the bathroom leak. He kept saying "this is gonna be a big job"? after 15 minutes i asked him " aren't you going to go upstairs and take a look at the handle in the bathroom? He seem bothered I asked that and then proceeded to go upstairs. He looked at the faucet handle and then came back downstairs. He then went to his truck to get his ladder to cut holes in my ceiling?? I asked him what was causing the leak and he said " i have to cut the ceiling to find the problem". How incompetent is this???

I was upset now a half hour later that I have this leak and have no idea how bad the problem is? and this plumber then continued to insult me. He actually said "ok let me take off my plumber hat and put on my therapist hat"!! With that I asked him to leave.

I had to call another plumbing company and explain the problem. The plumber went right upstairs to the bathroom and asked us to turn the main water on. We did and he was able to diagnose immediately that the "cartridge" inside the shower dial was cracked. He replaced the part in 15 mins and we turned water on and it was fixed. He did not once ask to cut holes in my ceilings..

The manager of the office was not helpful at all. She insisted her plumbers are taught to cut your ceilings when there is a leak even if you know where the leak is coming from. How ridiculous this is. She also said "well didn't you eventually need to cut the ceilings to do restoration from the water leaking"? I advised her yes I had to have restoration come in after the leak was repaired. I advised her I did not call their company for restoration I called for a plumber. She would not reimburse me for the Diagnosis of the 133.00 insisting I prevented the plumber from finding the problem.

PLEASE DO NOT USE THIS COMPANY.

I called Ultimate Plumbing because of reports of toilets not flushing at my facility. The technician diagnosed it as a faulty water pump in my well. I spent $2,500 for a non-working system (after declining an additional $1,000 for a tank I may or may not need). They said I would need to fix my breaker to operate. Turned out to be power issue from duke resolved the next morning, but the breaker was fine despite getting tripped. So I hired an electrician which cost me another $155 to tell me the breaker was fine and the problem is in my well at the pump.

After their techs chased their tails for two days, providing me with increasingly hostile customer service, they concluded that I failed to provide them electrical specs and they would need a special order pump that would cost me an additional $1,400. I passed and hired a well pump contractor to do the work. He pulled their pump and found they dropped a 115 volt pump in my commercial 208 application. Meanwhile I paid out an additional $260 to get a couple porta Johns dropped so we could keep the doors open at our business.

I asked the office if they used a sewer camera on my well and got no response. I asked what the ratio of unscented bleach they reportedly used for my well was and also received no response. The lack of service from the office all the way to the techs was wildly frustrating and cold.

If your toilet doesn't flush, you may be fine. But if you have a problem with your well, call a well/pump contractor. Personally, I'll never do business with a company that proved a lack of integrity to fix a mistake when it's made.

I had a wall that was wet and before they came in the house they said that it would be $500.00 to repair. I agreed and it turned out to be a pin hole leak in a pipe which took 40 minutes to repair. I said that it seemed like $500.00 was a lot to charge for such a small repair. They said that since I had agreed to that amount that it would remain at $500.00. I believe that they take advantage of people that are in a vulnerable situation This is not a business that I would recommend to anyone.